Sanjay Nair
Director of Client Engagement at LotusFlare- Claim this Profile
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Hindi Professional working proficiency
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English Professional working proficiency
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Marathi Professional working proficiency
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Malayalam Professional working proficiency
Topline Score
Bio
Himanshu Thakur
Sanjay worked for me between 2007 and 2009 on a variety of complex assignments in client-facing roles. He was in client-facing roles because of his natural ability to connect with people, build excellent relationships, capture requirements accurately and most importantly - win the client's trust. None of these things are possible without keen intelligence, empathy, an eye for the client's needs, managing their expectations as well as an excellent track record for delivering on one's commitments: all things Sanjay excels at! He is one of those rare individuals who you delegate tasks to as a manager and can truly relax knowing full well that the task will get done on time and with quality. Sanjay is also an excellent thinker who is not afraid to dive deep into complex technical problems and more often than not identify elegant solutions. He is a great team player and an asset to any organization. I wish him continued success in all his endeavours.
John Greene
I have known and worked with Sanjay for nearly three years between 2008-2011 and during this time he has shown a tremendous drive, enthusiasm and willingness to succeed in everything he did. He is particularly skilled solution designer and has a natural leadership quality about his presence. Sanjay has taken on many and varied challenges within OSS design arena and beyond and is highly respected and regarded within the BT. He is a pleasure to work with and I would highly recommend him to anyone considering hiring a professional in his field of expertise.
Himanshu Thakur
Sanjay worked for me between 2007 and 2009 on a variety of complex assignments in client-facing roles. He was in client-facing roles because of his natural ability to connect with people, build excellent relationships, capture requirements accurately and most importantly - win the client's trust. None of these things are possible without keen intelligence, empathy, an eye for the client's needs, managing their expectations as well as an excellent track record for delivering on one's commitments: all things Sanjay excels at! He is one of those rare individuals who you delegate tasks to as a manager and can truly relax knowing full well that the task will get done on time and with quality. Sanjay is also an excellent thinker who is not afraid to dive deep into complex technical problems and more often than not identify elegant solutions. He is a great team player and an asset to any organization. I wish him continued success in all his endeavours.
John Greene
I have known and worked with Sanjay for nearly three years between 2008-2011 and during this time he has shown a tremendous drive, enthusiasm and willingness to succeed in everything he did. He is particularly skilled solution designer and has a natural leadership quality about his presence. Sanjay has taken on many and varied challenges within OSS design arena and beyond and is highly respected and regarded within the BT. He is a pleasure to work with and I would highly recommend him to anyone considering hiring a professional in his field of expertise.
Himanshu Thakur
Sanjay worked for me between 2007 and 2009 on a variety of complex assignments in client-facing roles. He was in client-facing roles because of his natural ability to connect with people, build excellent relationships, capture requirements accurately and most importantly - win the client's trust. None of these things are possible without keen intelligence, empathy, an eye for the client's needs, managing their expectations as well as an excellent track record for delivering on one's commitments: all things Sanjay excels at! He is one of those rare individuals who you delegate tasks to as a manager and can truly relax knowing full well that the task will get done on time and with quality. Sanjay is also an excellent thinker who is not afraid to dive deep into complex technical problems and more often than not identify elegant solutions. He is a great team player and an asset to any organization. I wish him continued success in all his endeavours.
John Greene
I have known and worked with Sanjay for nearly three years between 2008-2011 and during this time he has shown a tremendous drive, enthusiasm and willingness to succeed in everything he did. He is particularly skilled solution designer and has a natural leadership quality about his presence. Sanjay has taken on many and varied challenges within OSS design arena and beyond and is highly respected and regarded within the BT. He is a pleasure to work with and I would highly recommend him to anyone considering hiring a professional in his field of expertise.
Himanshu Thakur
Sanjay worked for me between 2007 and 2009 on a variety of complex assignments in client-facing roles. He was in client-facing roles because of his natural ability to connect with people, build excellent relationships, capture requirements accurately and most importantly - win the client's trust. None of these things are possible without keen intelligence, empathy, an eye for the client's needs, managing their expectations as well as an excellent track record for delivering on one's commitments: all things Sanjay excels at! He is one of those rare individuals who you delegate tasks to as a manager and can truly relax knowing full well that the task will get done on time and with quality. Sanjay is also an excellent thinker who is not afraid to dive deep into complex technical problems and more often than not identify elegant solutions. He is a great team player and an asset to any organization. I wish him continued success in all his endeavours.
John Greene
I have known and worked with Sanjay for nearly three years between 2008-2011 and during this time he has shown a tremendous drive, enthusiasm and willingness to succeed in everything he did. He is particularly skilled solution designer and has a natural leadership quality about his presence. Sanjay has taken on many and varied challenges within OSS design arena and beyond and is highly respected and regarded within the BT. He is a pleasure to work with and I would highly recommend him to anyone considering hiring a professional in his field of expertise.
Credentials
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Professional Scrum Master™ I (PSM I)
Scrum.orgOct, 2021- Nov, 2024 -
Harvard Connected Manager
Harvard Business Publishing Corporate LearningJan, 2021- Nov, 2024 -
Certified Product Modeler
Sigma SystemsMar, 2016- Nov, 2024
Experience
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LotusFlare
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United States
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Software Development
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100 - 200 Employee
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Director of Client Engagement
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Mar 2022 - Present
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Senior Client Engagement Manager
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Feb 2017 - Mar 2022
1. Managing the CXO relationship with a leading telecom client, Liberty Latin America (LLA) & Cable & Wireless Communications (CWC), for a multi-million dollar portfolio spanning across 30+ engagements with an average CSAT of 4.7/5. Engagements include but are not limited to: - Pre-integrated cloud-based solutions comprising of technology partners like Salesforce, Vlocity, MuleSoft, Matrix & AWS. - TMForum Open APIs Design & Development - Enterprise DevOps and QA encompassing tools… Show more 1. Managing the CXO relationship with a leading telecom client, Liberty Latin America (LLA) & Cable & Wireless Communications (CWC), for a multi-million dollar portfolio spanning across 30+ engagements with an average CSAT of 4.7/5. Engagements include but are not limited to: - Pre-integrated cloud-based solutions comprising of technology partners like Salesforce, Vlocity, MuleSoft, Matrix & AWS. - TMForum Open APIs Design & Development - Enterprise DevOps and QA encompassing tools viz. Atlassian BitBucket, Jira Cloud, Confluence, Katalon - Mainframes-based CRM & Billing Systems Development using OpenVMS, COBOL, and Java. 2. Responsible for Account Opportunities, Pipeline & Contribution Margins (CM) in Sales Cloud, drafting & reviewing Statement of Work (SOW) & Purchase Order Invoicing for 70+ annual contracts and chairing periodic service reviews (Q/MSRs) with CXOs. 3. Leading B2X Digital Transformation Solutions for omnichannel experiences and orchestrating Billing platform consolidation of the client estate. 4. Managing BSS Support - Business configuration of telecom products & services, centralized IT Billing Ops, and Application Support of CRM & Billing system serving 20+ countries. 5. Responding to presales pitch, RFP / RFIs worth US$ 100M+ & conducting Due Diligence for leading CSPs.
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Senior Manager - Presales / Service Delivery / Operations
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Apr 2016 - Jan 2017
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Manager - Pre Sales / Service Delivery / Operations
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Jan 2013 - Mar 2016
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Cable & Wireless Communications
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United States
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Telecommunications
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700 & Above Employee
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Service Integration Manager - BSS Operations
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Dec 2015 - Jan 2017
Responsible for Business Configuration of Telecom product & services, Tier 2 Application support and IT Billing Operations of the Customer Care and Billing system, working with Capgemini
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Service Integration Manager - Business Configuration Services
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Oct 2013 - Nov 2015
Responsible for Business Configuration of Telecom Products & Services and Tier 2 Application Support of Customer Care & Billing system, working with Capgemini
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BT Group
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United Kingdom
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Telecommunications
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700 & Above Employee
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OSS E2E Solution Design Lead
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Apr 2009 - Dec 2012
E2E Solution Design Lead - Openreach Ethernet System Transformation - EST (formerly Data Services Separation - DSS) (British Telecommunications Plc, UK) working with Tech Mahindra Ltd E2E Solution Design Lead - Openreach Ethernet System Transformation - EST (formerly Data Services Separation - DSS) (British Telecommunications Plc, UK) working with Tech Mahindra Ltd
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Senior Solution Designer
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Jul 2002 - Dec 2012
1. Led & prepared E2E high-level best-in-breed, built-from-scratch solutions focused on Order to Cash and CX processes for key Telecom CRM, Service fulfillment, and Billing platforms. 2. Integration Manager for 40+ team size, handed multiple complex requirements for mainframes systems with stringent timescales. 3. Accounted for maintaining compliance and escalation SPOC, carry out Workstack Management and Project Improvement planning. 1. Led & prepared E2E high-level best-in-breed, built-from-scratch solutions focused on Order to Cash and CX processes for key Telecom CRM, Service fulfillment, and Billing platforms. 2. Integration Manager for 40+ team size, handed multiple complex requirements for mainframes systems with stringent timescales. 3. Accounted for maintaining compliance and escalation SPOC, carry out Workstack Management and Project Improvement planning.
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Openreach
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United Kingdom
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Telecommunications
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700 & Above Employee
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OSS E2E Solution Designer
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Feb 2009 - Mar 2009
E2E Solution Design - Openreach Data Services Separation (DSS) (British Telecommunications Plc, UK) working with Tech Mahindra Ltd E2E Solution Design - Openreach Data Services Separation (DSS) (British Telecommunications Plc, UK) working with Tech Mahindra Ltd
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BT Group
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United Kingdom
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Telecommunications
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700 & Above Employee
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OSS E2E Solution Designer
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Apr 2008 - Jan 2009
E2E Solution Design - BT Business Strategic Stack (British Telecommunications Plc, UK) working with Tech Mahindra Ltd
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Project Manager (Integration Manager)
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Apr 2007 - Mar 2008
Project Manager for various BT projects working with Tech Mahindra Ltd
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Programmer Analyst to Team Lead
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Jul 2002 - Mar 2007
Mainframes Developer for BT Business Critical systems, working with Tech Mahindra Ltd
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Education
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2001 - 2002
National Center for Software Technology (NCST)
Post Graduate Diploma, Software Technology (PGDST) -
1998 - 2001
University of Mumbai
Bachelor of Science, Physics -
1984 - 1996
St. Joseph's High School
SSC
Community
