Experience

The Orient Jakarta

• Indonesia
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • May 2023 - Present



Grand Mercure Jakarta Kemayoran

• Indonesia
• Hospitality
• 200 - 300 Employee

• Reservations Agent

  • Oct 2022 - Apr 2023

  • Handle individual and group reservation from email, WhatsApp, telephone, and Online Travel Agent with amount of 100-200 reservation per day. • Input all reservations to Opera Cloud. • Arrange transportation and make sure all guests well transported. • Handle complaint and solve the problems. • Make check in confirmation letter for guests. • Make proforma invoice for guests. • Follow up guests’ payment • Upsell room through hotel’s communication media and ensure rooms were balance. Show less



Moxy Hotels

• Netherlands
• Hospitality
• 500 - 600 Employee

• Human Resources Intern

  • Jul 2021 - Dec 2021

  • Maintain strong working relationships with the Human Resources staff resulting positive and productive collaborations • Successfully led all daily operational aspects in the Human Resources Department of the undergraduate school • Handle interview process more than 20 interviewee • Handle casual payment process of employee’s salary • Input training to system (Marriott Global Source). • Maintain strong working relationships with the Human Resources staff resulting positive and productive collaborations • Successfully led all daily operational aspects in the Human Resources Department of the undergraduate school • Handle interview process more than 20 interviewee • Handle casual payment process of employee’s salary • Input training to system (Marriott Global Source).



The Ritz-Carlton, Bali

• Indonesia
• Hospitality
• 200 - 300 Employee

• Telephone Operator

  • Jan 2020 - Jul 2020

  • Handle reservation for rooms and restaurant. • Communicate with guests through email & telephone • Arrange transportation for guests. • Input guests’ requests to GXP system • Manage complaint and solve the problems. • Handle reservation for rooms and restaurant. • Communicate with guests through email & telephone • Arrange transportation for guests. • Input guests’ requests to GXP system • Manage complaint and solve the problems.



Holiday Inn Bandung Pasteur

• Indonesia
• Hospitality
• 1 - 100 Employee

• Telephone Operator

  • Jul 2017 - Jan 2018

  • Make a reservation • Manage telephone and email communication systems. • Make sure all office supplies were available • Handle wake up call and courtesy call • Handle business center purposes, fulfill guest needs • Make a reservation • Manage telephone and email communication systems. • Make sure all office supplies were available • Handle wake up call and courtesy call • Handle business center purposes, fulfill guest needs