Andrea Serna, EdD, CFRE
Foundation President at Black Hills Works- Claim this Profile
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Bio
Jonas Bulman
Andrea has always been a professional and pleasant co-worker. She maintains a level of integrity, a sense of humor and a head for business while being approachable and easy to share ideas with.
Jonas Bulman
Andrea has always been a professional and pleasant co-worker. She maintains a level of integrity, a sense of humor and a head for business while being approachable and easy to share ideas with.
Jonas Bulman
Andrea has always been a professional and pleasant co-worker. She maintains a level of integrity, a sense of humor and a head for business while being approachable and easy to share ideas with.
Jonas Bulman
Andrea has always been a professional and pleasant co-worker. She maintains a level of integrity, a sense of humor and a head for business while being approachable and easy to share ideas with.
Credentials
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CFRE Certification
CFRE InternationalSep, 2020- Oct, 2024
Experience
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Black Hills Works
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United States
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Individual and Family Services
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1 - 100 Employee
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Foundation President
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Jul 2018 - Present
Management of the fundraising/grant writing/annual fund activities, marketing & communications operations, and asset management for the agency.
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Vice President of Development
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Aug 2016 - Jul 2018
Management of the fundraising operations of the agency, to include events, annual fund planning, major/legacy gifts and grants management. In addition, management of the agency marketing efforts, company PR, and community relations.
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National American University
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United States
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Education Management
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700 & Above Employee
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Business Program Chair
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Oct 2014 - Jul 2016
Since taking on this position, I have assumed responsibility for the academic operations of the business programs for the university. This has included all-things curriculum, accreditation, commitment to faculty, growth of the programs, and program specific training for staff. Specific responsibilities include:• Coordinate/facilitate monthly Business, Curriculum, Assessment and Persistence meetings. • Coordinate/facilitate bi-annual Advisory Committee meetings, in accordance with accreditation standards. • Collaborate with the curriculum department in identifying subject matter experts, in the creation of new curriculum, as well as changes, updates, & improvements to online courses. • Work with outside venders and various publishers on products for the business programs.• Collaborate with marketing department in the various marketing materials for the business program. Also developed a business subcommittee to work directly with the department. • Manage the institutional requirements for the specialized accreditation through the International Assembly of Colleges of Business Education (IACBE).• Contribute to the strategic plan by carrying out responsibilities in alignment with short and long term goals. Show less
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Program Coordinator of Business & General Studies Instruction
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Mar 2009 - Sep 2014
As the responsibilities expanded in the Academic Achievement role, this position was written to allow for the role expansion. Management of the remedial faculty expanded into all the math and English faculty, which expanded into the general education faculty within a year. Over the next few years, this grew into multiple programs, and 150+ faculty. During my tenure in this position, I received numerous awards including Employee of the Quarter (Summer 2012) and Employee of the Year (2013/14). Specific responsibilities include:• Management of the academic operations of online General Education Department, Organizational Leadership program, Medical Assisting courses, & Medical Staff Services Management program. • The hiring/training of online faculty in specified areas. Also performed quarterly and yearly performance appraisals of the faculty.• Coordinate and facilitate quarterly and open forum Faculty meetings. • Collaborated with the curriculum department to change, update, and improve online courses. • Served as the online representative on various system committees, including curriculum, retention, newsletter, hiring, and HLC self study committees.• Consistently met benchmarks in line with the short and long term goals of the institution, thus contributing to the strategic plan of our department and the university.Year over year, achieved goals set in the previous year’s evaluation, which included:* The creation and implementation of a new process for hiring, training, mentoring and monitoring online faculty for the online department. * Introduction of a presentation series which allowed faculty to showcase their research and papers to peers at the university. * Set out to accomplish the task of at least one Professional Development activity a month, which was maintained for 2+ years. Projects completed:* Development of a virtual faculty lounge and an online orientation for new students, both through the university's LMS. Show less
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Math Zone System Administrator
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Sep 2008 - Aug 2012
While managing the program for the online campus, my knowledge of the product and successful remediation was recognized. I was given the responsibility for the management of the computer-based delivery system and faculty throughout the system. Specific responsibilities include:* Work with Academic Staff, Faculty, and Students in the Foundations of Math program for all National American University campuses. * Management of the Math Zone program for the system, including resolution of issues. * Evaluate program success or areas of improvement through statistical data and analysis.* Cooperate with McGraw-Hill and ALEKS on behalf of the University. Show less
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Academic Achievement Coordinator
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Mar 2007 - Mar 2009
I was responsible for the implementation of a new remedial program, which included the management of both the computer-based delivery system and the faculty teaching in these areas. Through a near 40% increase of successful students in the remedial program, I was assigned additional duties to manage the faculty and courseware for all the English and math courses. Specific responsibilities include:• Introduced students to the online learning tools, the LMS and Math Zone. Mentored and motivated students through proactive and individualized attention. • Coordinated with academic staff, faculty, and coursework for the online developmental classes.• Functioned as the knowledge and technical expert of the remedial program.Projects completed:* Creation and implementation of a three-stage reward system to keep students on track. * Creation of a faculty training to utilize the software and how to mentor and motivate students. Show less
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Admissions Coordinator
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Jan 2006 - Feb 2007
I began my career in the admissions department on the online campus, where my knowledge and experience as a military spouse provided an avenue for promotion to a Military Admissions Coordinator within six months of employment. During my first year with the department, I received two awards, one for Best Student Show Rate (Summer 2006) and another for Top Performer of the Month (September 2006). Specific responsibilities include:• Built relationships with perspective students while walking them through the admissions process including prior learning evaluations, financial aid issues, orientation into the online learning environment, purchasing of books, and registration of classes. • Functioned as an advocate for the student to ensure a smooth transition into higher education. • Maintained a relationship with students after beginning school to ensure they were getting the most out of their educational experience. Show less
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Education
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2008 - 2011
The University of South Dakota
Doctor of Education (Ed.D.), Education Administration, Adult and Higher Ed -
2002 - 2004
Southwest Minnesota State University
Master of Business Administration (M.B.A.), Business, Management -
1998 - 2001
Cornell College
BSS, Psychology, Physical Education -
1996 - 1998
North Iowa Area Community College
AA, General Education -
1994 - 1996
Rockwell-Swaledale HS
Community
