John Garland
Provider Support Supervisor (NEMT) at Ride Connection, Inc.- Claim this Profile
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Bio
Tyson Kelsay, LSSGB
I collaborated with John at Nike on multiple projects, with some projects that had global impacts over the business. He was a great team player with superior communication skills, strong ability to adapt to change and always made his deadlines and milestones. John also provides LEAN thinking outlook with process improvement experience. For companies that are growing, John would be a major asset and I would love to work with him again!
TJ Banick
John should be on everyone's Mount Rushmore of nicest people on planet earth. Seriously. When I joined Nike 3 years ago, John was someone who stood out among several hundred employees as a man of great integrity, kindness and trustworthiness. He displayed attributes that any manager or co-worker should value in their fellow employees and take great pride in associating themselves with him. Since then, John and I worked directly and indirectly on projects within the larger CoE team and now I can confirm: John is exactly what I thought. I'd be pumped to work with him in any professional capacity.
Tyson Kelsay, LSSGB
I collaborated with John at Nike on multiple projects, with some projects that had global impacts over the business. He was a great team player with superior communication skills, strong ability to adapt to change and always made his deadlines and milestones. John also provides LEAN thinking outlook with process improvement experience. For companies that are growing, John would be a major asset and I would love to work with him again!
TJ Banick
John should be on everyone's Mount Rushmore of nicest people on planet earth. Seriously. When I joined Nike 3 years ago, John was someone who stood out among several hundred employees as a man of great integrity, kindness and trustworthiness. He displayed attributes that any manager or co-worker should value in their fellow employees and take great pride in associating themselves with him. Since then, John and I worked directly and indirectly on projects within the larger CoE team and now I can confirm: John is exactly what I thought. I'd be pumped to work with him in any professional capacity.
Tyson Kelsay, LSSGB
I collaborated with John at Nike on multiple projects, with some projects that had global impacts over the business. He was a great team player with superior communication skills, strong ability to adapt to change and always made his deadlines and milestones. John also provides LEAN thinking outlook with process improvement experience. For companies that are growing, John would be a major asset and I would love to work with him again!
TJ Banick
John should be on everyone's Mount Rushmore of nicest people on planet earth. Seriously. When I joined Nike 3 years ago, John was someone who stood out among several hundred employees as a man of great integrity, kindness and trustworthiness. He displayed attributes that any manager or co-worker should value in their fellow employees and take great pride in associating themselves with him. Since then, John and I worked directly and indirectly on projects within the larger CoE team and now I can confirm: John is exactly what I thought. I'd be pumped to work with him in any professional capacity.
Tyson Kelsay, LSSGB
I collaborated with John at Nike on multiple projects, with some projects that had global impacts over the business. He was a great team player with superior communication skills, strong ability to adapt to change and always made his deadlines and milestones. John also provides LEAN thinking outlook with process improvement experience. For companies that are growing, John would be a major asset and I would love to work with him again!
TJ Banick
John should be on everyone's Mount Rushmore of nicest people on planet earth. Seriously. When I joined Nike 3 years ago, John was someone who stood out among several hundred employees as a man of great integrity, kindness and trustworthiness. He displayed attributes that any manager or co-worker should value in their fellow employees and take great pride in associating themselves with him. Since then, John and I worked directly and indirectly on projects within the larger CoE team and now I can confirm: John is exactly what I thought. I'd be pumped to work with him in any professional capacity.
Credentials
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Strategic Thinking
LinkedInMay, 2021- Oct, 2024 -
How to Slow Down and Be More Productive
LinkedInApr, 2021- Oct, 2024
Experience
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Ride Connection, Inc.
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United States
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Shuttles and Special Needs Transportation Services
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1 - 100 Employee
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Provider Support Supervisor (NEMT)
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Jul 2021 - Present
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Lead Provider Support Specialist (NEMT)
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Jul 2020 - Jun 2021
Work with network partners and Transportation Providers in NEMT (non-emergent medical transportation) to support successful and efficient operations within the Ride to Care program, which takes Oregon Health Plan Members to care. Drive the following: support and problem solving for network partners and Transportation Providers, process change, process improvement, training and documentation creation, pilot programs, and network communication. Support new software releases and upgrades (perform some light systems testing and release management). Act as an escalation point for the team as well as delegate tracks of work and ensure timely completion. This role is a combination of project work as well as day-to-day responsibilities. Show less
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Provider Support Specialist (NEMT)
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Mar 2020 - Jun 2020
Worked in NEMT (non-emergent medical transportation) to support the network management and business operations side of the Ride to Care program, which takes Oregon Health Plan Members to care. This meant working directly with transportation Providers as well as network partners to problem solve, create documentation, provide training and guidance, drive process improvement, and continually support the over-arching goal of successfully getting OHP Members to care safely and with efficient use of network resources. Show less
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Mobility Specialist
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Jan 2019 - Mar 2020
Implements and coordinates service delivery through the RideWise Travel Training & Mobility Support Program. The RideWise program is a coordinated, comprehensive approach to enhancing an individual's knowledge and ability to access appropriate transportation options independently.
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Nike
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India
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Online Audio and Video Media
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1 - 100 Employee
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Sr Process Specialist
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Feb 2015 - Oct 2017
Provided excellent second tier support and oversaw issue intake, tracking, escalation, and resolution. Drove daily, project, and ad-hoc work to hit deliverables while acting as translator and facilitator between Nike Tech and the North America wholesale business, as well as cross-functional partners spanning the supply chain. Helped test and implement solutions to system/process issues. Led meetings, created documentation and org-wide communications, generated reports and status updates for leadership. Managed system access (GRC, SOX); supported system upgrades and “go-lives” (ERP). SAP/database, SharePoint, ServiceNow, WebEx, Slack, Cognos, Microsoft Office, and workflow tool experience. Show less
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Sr Account Rep
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Dec 2014 - Feb 2015
Managed large Futures and At-Once business using reporting tools (ex. Cognos), order management, and excellent communication to remain rapid and agile in my approach. Collaborated with supply chain partners (ex. Direct Ship Analysts) to drive accurate, timely deliveries while navigating competing priorities.
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Release Management Tester and SME (stretch assignment)
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Jun 2014 - Dec 2014
Acted as a subject matter expert (SME) and chosen for my knowledge of SAP and the business, as well as my strong attention to detail. This project was supporting the ramp-up, launch, and stabilization of the largest distribution center in North America. Utilized QC and QA computer programs, data matrices, test scripts, and SharePoint to support project controls and ensure proper issue escalation and resolution.
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Sr Account Rep
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Oct 2010 - Jun 2014
Initial Nike Lacrosse Account Rep, managing a national account base with Sales partners. Drove growth through excellent sales and marketing support, problem solving skills, and persistence. Helped manage project controls for ramp up and launch of "The Ride" at WHQ.
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Cashier, Shipping & Receiving
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Apr 2008 - Oct 2010
Exemplary leadership, product knowledge, customer service, and work ethic.
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Education
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University of Oregon
Bachelor of Arts (B.A.)
Community
