Matthew Hodkinson

Sr. Manager, IT Corporate Services, Global Technology Services at TMX Group
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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Credentials

  • Salesforce Certified Administrator (SCA)
    Trailhead by Salesforce
    Mar, 2019
    - Nov, 2024
  • Powershell for the IT Administrator
    Microsoft
    Apr, 2014
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    EXIN
    Aug, 2013
    - Nov, 2024
  • Exchange Server 2010: Administration and Troubleshooting
    Microsoft
    Aug, 2011
    - Nov, 2024
  • COMPTIA INet+
    CompTIA
    Nov, 2006
    - Nov, 2024
  • COMPTIA Security+
    CompTIA
    Nov, 2006
    - Nov, 2024
  • COMPTIA Network+
    CompTIA
    Oct, 2006
    - Nov, 2024
  • COMPTIA Server+
    CompTIA
    Oct, 2006
    - Nov, 2024
  • COMPTIA A+
    CompTIA
    Sep, 2006
    - Nov, 2024
  • Microsoft Certified Professional
    Microsoft
    Mar, 2006
    - Nov, 2024

Experience

  • TMX Group
    • Canada
    • Financial Services
    • 700 & Above Employee
    • Sr. Manager, IT Corporate Services, Global Technology Services
      • Apr 2019 - Present

      Building on my previous role as strategist and systems architect, this role expands to encompass design, engineering, implementation, support and training functions for the Global Technology Services division of the TMX Group.Operating a team of engineers, support and training staff, my focus lies in the integration of SaaS services such as G Suite, ServiceNow, Workday, Salesforce, and DocuSign with traditional IT solutions, and Cloud PaaS and IaaS solutions (AWS, GCP and Azure primarily). While maintaining our traditional IT offerings to our clients, such as VoiP, FoiP, Cloud Print, Mobile Management, etc., we are focused on delivering worker enablement while being mindful of information security and enterprise risk factors.I have expanded this platform based, shared services team to include client training, support, and communication to provide solutions that are delivered in a clear and consistent context, and ensuring that from ideation to implementation, the user experience is aligned with the solutions that technology offers. Show less

    • Forward Strategist, Global Enterprise Services
      • Jan 2016 - Apr 2019

      In this unique Systems Architecture position, I provide strategic direction and vision for corporate tools across the company, aligning with information security, risk and business stakeholders. Additionally, I evaluate new innovative technologies from concept to implementation and sustainability by illustrating their direct benefit to TMX Group. I work closely with information security architecture to ensure that all innovative practices are secure and provide value with safety to the client. I am responsible for investigating and planning the integration of existing technologies and practices along with new innovations into cloud, private cloud, hybrid and managed cloud platforms that meet our client driven, enterprise-minded strategy. Architectural direction and design for the use of corporate tools in a secure containerized method across a BYOD/CYOD/COPE environment employing MDM and EMM frameworks. Additionally, aligning and simplifying of video conferencing, telephony, and collaboration software and methods across ubiquitous platforms to ensure client needs are met and value is provided. Strategy for our end user touch points, such as workstations, mobile, printing and software road maps are evaluated and designed in this role. Show less

    • Team Leader, Enterprise Systems Support
      • Dec 2012 - Jan 2016

      As a first tier management role, I run the day to day and week to week responsibilities and support of Production and Non-Production systems at the TMX Group and it's subsidiary companies. With the expert support of 12+ dedicated employees, I manage the team to look after 2000+ servers, and appliances. Although focused on Microsoft platforms and Active Directory, I manage the support of the various trading engines that serve our core business. In addition to supporting Microsoft OSes, and a variety of UNIX Flavors (RHEL, Solaris, ESX, etc.) certain middleware solutions such as Citrix, Business Objects and a variety of other smaller applications fall to my team. All Server and OS issues (both proactive and reactive) are addressed by this role. Risk assessment, solution planning and corrective implementation are a matter of course. In addition to the support duties for hardware, virtual machines, virtual hosts, operating systems, and select trading and business applications, consultation for other departments regarding infrastructure integration of emerging projects and products is required. Large scale infrastructure refreshes, revamps and redesigns that take place in a quarterly to yearly scope are developed in this role. Management of staff scheduling, tasks, training, development, mentoring, hiring and performance reviews are an important ongoing duty. Show less

    • Senior Systems Administrator - Projects
      • Jan 2010 - Dec 2012

      In this advanced leadership role I am responsible for architecture, design and solutioning for Microsoft middleware technologies and front end trading engine systems. Responsible for both the day to day tasks of the systems administrators under my projects that I am lead on, I assist in the planning and allocation of resources for the many IT projects undertaken by the enlightened and aggressive vision of my management. As an technical lead Involved in trading applications and infrastructure design, all Windows platform related activities fall under this role. From matters of mission critical core infrastructure services to high level public facing trading applications, all aspects of the project management life cycle are taken into consideration. While managing resources located both locally and remotely, it is the purview of this role to deliver all of the Windows platform and related non-windows based products deemed necessary by both the technology industry and the financial markets. In addition I assist in the hiring of prospective system administrators and take a lead role in the training and mentoring of these highly skilled individuals. Show less

  • Toronto Stock Exchange
    • Canada
    • Capital Markets
    • 100 - 200 Employee
    • Windows Systems Administrator - Projects Specialist
      • Sep 2008 - Jan 2010

      This role is responsible for designing and solutioning IT projects ranging from application implementations to infrastructure visions. As an execution lead Involved in trading applications and infrastructure design, all Windows platform related activities fall under this role. From matters of mission critical core infrastructure services to high level public facing trading applications, all aspects of the project management life cycle are taken into consideration. While managing resources located both locally and remotely, it is the purview of this role to deliver all of the Windows platform based products deemed necessary by both the technology industry and the financial markets. Show less

  • RBC
    • Canada
    • Banking
    • 700 & Above Employee
    • Senior Technical Systems Analyst
      • Apr 2006 - Sep 2008

      In this role, I implement/manage/maintain a W2K and W2K3 active directory environment of over 30000 servers, PCs and printers across 15 global client bases (RBCI, RBCDS (HO & PCD, Direct Investing), RB (HO, Mobile & Branch), CCTI, Service Delivery, etc.). These environments include but are not limited to Host systems, Client-Server applications, stand alone systems, database servers and the network backbone. In addition, I act as a third level escalation point for technical problem tickets, and as a primary support for high impact, severe enterprise wide issues (severity one). With severity one issues, the Senior TSA is required to communicate with the necessary business and development groups with regards to the status of the major outage. Root cause identification and preventative process change to minimize reoccurrence of issues is standard practice. Show less

  • RBC Dominion Securities
    • Canada
    • Investment Management
    • 700 & Above Employee
    • Network Systems Officer
      • Jan 2005 - Apr 2006

      In a half technical and project co-ordination role I was responsible for arranging the technical delivery, installation and support of IT equipment for RBC Investments and Insurance. Projects I executed range from server installations to PC and software deployments. I played a pivotal role in the arrangement, delivery, implementation and support of changes, for all things technical in the RBC DS infrastructure environment. SLAs with vendors and OLAs with internal RBC groups had to be negotiated and monitored. I administered domain IDs for the active directory enterprise, as well as managed the Thomson Financial system (Thomson One) for RBC DS creating and modifying accounts as well as changing entitlements based on the market data required. I was responsible for updating and revising RBC's expansive library of process and procedures many times throughout my tenure, including usage and administration polices. Show less

  • Siemens Digital Logistics
    • Germany
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Third Level Toshiba Technical Support Engineering
      • Sep 2004 - Jan 2005

      I performed technical support for all ranges Toshiba laptops, PDAs, projectors and certain desktops and servers. As well as supporting the hardware and networking of these devices, I also supported an extensive list of applications including all iterations of the Microsoft Windows operating system including Media Center and Pocket PC. In addition to these responsibilities I was required to deal with escalations from our international agents and advised Toshiba product engineers for solutions to product wide issues. Show less

  • Logitech
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Second Tier Support Specialist
      • Jan 2004 - Sep 2004

      I worked for Logitech in their remote control division for 8 months. My duties entailed mentoring Tier 1 and Tier 2 service representatives as well as dealing with technical problems regarding our range of remote products. This position emphasizes responsibility for improvement of the products generated as well as efficient running of the department. In addition to my regular responsibilities I often acted as supervisor for the entire technical support division. I worked for Logitech in their remote control division for 8 months. My duties entailed mentoring Tier 1 and Tier 2 service representatives as well as dealing with technical problems regarding our range of remote products. This position emphasizes responsibility for improvement of the products generated as well as efficient running of the department. In addition to my regular responsibilities I often acted as supervisor for the entire technical support division.

  • Self Employed
    • United States
    • 700 & Above Employee
    • Web Developer
      • Sep 2002 - Dec 2003

      Formerly I did emergency web development for various clients. I primarily developed CGI scripts for content handling and sorting tasks. The emergency function of my current position is essentially equivalent to an on-call status. I work well under pressure and deadlines, and have provided such services to companies in need of quick revisions and new content to current web sites. Formerly I did emergency web development for various clients. I primarily developed CGI scripts for content handling and sorting tasks. The emergency function of my current position is essentially equivalent to an on-call status. I work well under pressure and deadlines, and have provided such services to companies in need of quick revisions and new content to current web sites.

  • The Hospital for Sick Children
    • Canada
    • Hospitals and Health Care
    • 700 & Above Employee
    • Research Assistant (Genetic Bioinformatics)
      • Sep 1999 - Jan 2000

      As a genetic bioinformaticist, it was my responsibility to complete the final analysis of laboratory results, and update the worldwide databases of our most recent information regarding the human genome project and vice versa. As well, I researched potential avenues for experiment, and organized laboratory results and data. As a genetic bioinformaticist, it was my responsibility to complete the final analysis of laboratory results, and update the worldwide databases of our most recent information regarding the human genome project and vice versa. As well, I researched potential avenues for experiment, and organized laboratory results and data.

Education

  • University of Waterloo
    B.Sc., Biochemisty
    1997 - 2002
  • Owen Sound West Hill Secondary School
    High School
    1992 - 1997

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