IT Analyst 1

• Sep 2021 - Present

- Configuring and deploying Windows 10 client workstations/laptops and associated operating systems and applications- Configuring and supporting wireless/mobile devices, using Microsoft Intune, which include but are not limited to smartphones, tablets, and data terminals such as laptops, iPads and Microsoft Surface tablets- Basic support of printers, scanners, copiers, and other IT related hardware and software- Administration of user and computer accounts via Active directory and group policy- Office 365 applications including but not limited to OneDrive, SharePoint and Microsoft Teams- Receiving, documenting, troubleshooting and processing service request calls via Helpdesk Ticketing system- Provide basic network support- Provide software packages and updates to clients via SCCM- Install, configure and maintain security hardware and/or software- Configure and troubleshoot issues pertaining to Zscaler

IT Technician

• Jul 2020 - Sep 2021

- Maintenance of RoNetco computer network- Completion of all phases of technology related projects- Conducting research, analysis and evaluation of software, hardware and equipment- Setting up hardware, software, including software conversions and PC upgrades- Ensuring technological assets are protected through use of anti-virus and firewall protection software, and web monitoring software- Troubleshoot existing network software and user issues and responding to needs of PC/handheld device users throughout the company- Maintenance of network management as it relates to passwords, accounts, networks, etc.- Performance of PC audits throughout the company to ensure appropriate business usage- Complete information system projects including telephone systems, photocopiers, printers, and fax machines- Troubleshoot and identify problems with RoNetco’s existing PC network system- Maintenance and repair of network, hardware, wired and wireless equipment, servers, etc.- Knowledge of RAID Arrays and the different configurations widely used on Servers and customized PC’s

Distribution System Operator

• Jan 2018 - May 2019

- Evaluate and control the status of all PPL Electric Utilities (PPLEU) transmission, distribution, and substation equipment. - Properly document maintenance and emergent work activities, as well as system problems.- Report any major system problems or customer interruptions as appropriate.- Direct single and three-phase switching and tagging activities in support of maintenance or restorative services.- Ensure familiarity with all jobs currently in progress to ensure safe work conditions for field crews and the public.- Prepare and analyze load transfers on both the distribution and the transmission systems to prevent overload damage to PPL EU facilities and to restore customer load in the minimum time possible.- Enhance the accuracy of operational tools through the on-going revision of primary operating maps, static map boards, computer models, and Operating Instructions.- Execute Emergency Load Control Procedures to maintain system integrity under emergency conditions up to and including the shedding of firm load, independent of management direction.- Direct certain activities of Distribution Operations, Relay Test, and other departments, utilizing via 3-part communications to effectively and clearly communicate planned work steps and ensure full understanding of orders issued.- Provide functional advice or training to less-experienced System Operators or System Dispatchers. Act as a resource for colleagues with less experience. May direct the work of other staff members.- Increase and apply knowledge of the PPL Permit and Tag process activities to minimize customer and equipment outage time and maximize employee safety.

Affiliate and Digital Transmission Coordinator

• Apr 2016 - Dec 2017

- Monitor the end-to-end distribution of NBCUniversal digital assets across a diverse portfolio of products, platforms and partnerships.- Perform L1 monitoring and support of digital delivery workflows, internal infrastructure and product, including L2 escalation, resolution and reporting out.- Physical checks on endpoint devices and platforms to ensure assets are available as expected.- Partner with GMO peers on delivery assurance and reliability to internal and external clients- Partner with engineering to monitor traditional and digital (terrestrial IP) signal transmission- Develop expertise of distribution workflows and communicate support case learnings cross-departmentally in order to help firm-up operations and help refine technical delivery and syndication products and services.- Create and maintain strong working relationships with internal and external distribution partners.- Record all issues and discrepancies via NBCU's proprietary defect tracking tool.

Intern

• May 2015 - Oct 2015