Jemima Moralez
Social Media Manager at Joyce Law Firm- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
D. Kirk Joyce
Jemima was an amazing team member for us for 2.5 years. She is honest, hardworking, takes initiative, and is a brilliant and creative problem solver, rising to every challenge. I was constantly amazed at the diversity of tasks she took on and either immediately excelled at or learned to excel at. She was also a delight to work with and had a knack for fostering team camaraderie.
Maurice Bridges
I am writing to recommend Jemima Moralez. She worked for me while working for reliance health care as a business office manager and reported to me in my position as the administrator. As an employee, Jemima was displayed leader ship qualities . During Jemima time on my team, she managed to reduce our account receivables and increase revenue. I’ve always put a premium on team work among my team members and Jenima never failed to deliver. An example was when Jemima would complete her day to day job duties and spend a few minutes prior to leaving to assist her co-workers with important task. Jemima is a delight to work with and I wouldn’t hesitate to hire her again. Should you have any further questions about Jemima, feel free to reach me at mbridges@nsgconsultants.com Thanks, Maurice Bridges
D. Kirk Joyce
Jemima was an amazing team member for us for 2.5 years. She is honest, hardworking, takes initiative, and is a brilliant and creative problem solver, rising to every challenge. I was constantly amazed at the diversity of tasks she took on and either immediately excelled at or learned to excel at. She was also a delight to work with and had a knack for fostering team camaraderie.
Maurice Bridges
I am writing to recommend Jemima Moralez. She worked for me while working for reliance health care as a business office manager and reported to me in my position as the administrator. As an employee, Jemima was displayed leader ship qualities . During Jemima time on my team, she managed to reduce our account receivables and increase revenue. I’ve always put a premium on team work among my team members and Jenima never failed to deliver. An example was when Jemima would complete her day to day job duties and spend a few minutes prior to leaving to assist her co-workers with important task. Jemima is a delight to work with and I wouldn’t hesitate to hire her again. Should you have any further questions about Jemima, feel free to reach me at mbridges@nsgconsultants.com Thanks, Maurice Bridges
D. Kirk Joyce
Jemima was an amazing team member for us for 2.5 years. She is honest, hardworking, takes initiative, and is a brilliant and creative problem solver, rising to every challenge. I was constantly amazed at the diversity of tasks she took on and either immediately excelled at or learned to excel at. She was also a delight to work with and had a knack for fostering team camaraderie.
Maurice Bridges
I am writing to recommend Jemima Moralez. She worked for me while working for reliance health care as a business office manager and reported to me in my position as the administrator. As an employee, Jemima was displayed leader ship qualities . During Jemima time on my team, she managed to reduce our account receivables and increase revenue. I’ve always put a premium on team work among my team members and Jenima never failed to deliver. An example was when Jemima would complete her day to day job duties and spend a few minutes prior to leaving to assist her co-workers with important task. Jemima is a delight to work with and I wouldn’t hesitate to hire her again. Should you have any further questions about Jemima, feel free to reach me at mbridges@nsgconsultants.com Thanks, Maurice Bridges
D. Kirk Joyce
Jemima was an amazing team member for us for 2.5 years. She is honest, hardworking, takes initiative, and is a brilliant and creative problem solver, rising to every challenge. I was constantly amazed at the diversity of tasks she took on and either immediately excelled at or learned to excel at. She was also a delight to work with and had a knack for fostering team camaraderie.
Maurice Bridges
I am writing to recommend Jemima Moralez. She worked for me while working for reliance health care as a business office manager and reported to me in my position as the administrator. As an employee, Jemima was displayed leader ship qualities . During Jemima time on my team, she managed to reduce our account receivables and increase revenue. I’ve always put a premium on team work among my team members and Jenima never failed to deliver. An example was when Jemima would complete her day to day job duties and spend a few minutes prior to leaving to assist her co-workers with important task. Jemima is a delight to work with and I wouldn’t hesitate to hire her again. Should you have any further questions about Jemima, feel free to reach me at mbridges@nsgconsultants.com Thanks, Maurice Bridges
Experience
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Joyce Law Firm
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United States
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Law Practice
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1 - 100 Employee
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Social Media Manager
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Jul 2021 - Present
Researching social media trends and using social media marketing tools to create and maintain the company’s business model.
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Office Manager
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Jan 2019 - Jul 2021
With a variety of practice areas including Criminal Defense, Immigration Law, Consumer Fraud, FamilyLaw; Civil and Business Law, a leading local team of attorneys and litigators where I successfully:● Led all administrative and office management activities; establishing performance standards and implementing continuous improvement initiatives.● Delivered extensive administrative management support; overseeing expense report reconciliation, management scheduling, filing and corporate calendars.● Planned and managed internal team meetings; overseeing all logistics and administration and presentations.● Managed and grew the company's presence on various social media platforms, including Facebook, YouTube, Twitter, and Instagram.● Developed and implemented a comprehensive social media strategy that increased followers by 20% and engagement by 30%.● Experience using Zapier to automate workflows.● Proficient in processing payroll, data entry, and generating reports. Successfully managed employee data and ensured compliance with state and federal regulations.● Directed the talent acquisition, new employee onboarding process and background check process; enforcing strict compliance to company policies and regulatory frameworks.● Prepared job descriptions and managed applicants through internal ATS platform.● Conducted initial resume screens and pre-employment tests, shortlisting applicants for managing partner review.● Provided translation services for attorney consults, including legal documents and client communications.● Strong understanding of legal terminology and concepts in both English and Spanish. Show less
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Traders Insurance Company
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United States
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Insurance
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1 - 100 Employee
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Customer Care Advocate ll
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Jul 2022 - Mar 2023
A leading automotive and renters insurance product provider. Helping define standards around customerand team engagement, focusing on capacity building and new hire development, I:● Ensure an alignment between the company’s insurance offerings and client requirements.● Articulate best practices in documentation and application review to service activation.● Answer inbound calls from independent agencies to help with any troubleshooting resolutions to technical problems, underwriting referrals, and any problem escalations.● Complete screening, transactions, and prepare policy files for underwriting approval by securing information from policy holders, agents, or other parties and performing preliminary review andevaluation risk.● Call center experience in making outbound calls, taking calls, working on emails, faxes, and chat in English or Spanish.● Proven ability to handle high volume of inbound and outbound calls and providing excellent customer service.● Strong verbal and written communication skills, including active listening and effective problem-solving.● Demonstrated ability to handle and resolve customer complaints in a professional manner.● Experience in using customer relationship management (CRM) software, call center software, and other call center technology Show less
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Bilingual Customer Service Representative
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Jul 2021 - Oct 2022
Obtain additional information about an applicant to determine coverage needs and determine the level of risk for insuring.
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Business Office Manager
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Mar 2018 - Jan 2019
· Managed the patient trust account and reconciled all accounts at the end of the month.
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Business Office Manager
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Jun 2017 - Mar 2018
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Residence Inn by Marriott
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Hospitality
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700 & Above Employee
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Front Desk Attendant
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Mar 2011 - Jun 2017
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Front Office Manager
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Jul 2007 - Mar 2011
Ascending from earlier front desk, guest service roles for the hospitality industry’s leader in extended stayaccommodations, I was responsible for:● Driving guest relations operations; complying with all corporate customer service standards and performance expectations.● Supporting the Human Resources function in onboarding, training and assessing new employees; conducting 30, 60 and 90-day performance assessments and evaluations.● Overseeing front office activities; scheduling employees to meet anticipated guest volume and helping manage accounting and invoicing activities.● Coaching and mentoring front office and guest facing staff; promoting a customer-first culture.● Leading employee engagement efforts to elevate productivity, retention and employee satisfaction.● Successfully reduced the aging report past due by more than 60% through effective communication with customers and timely follow-up.● Liaising with department managers to develop annual sales and business development strategies.● Responding to and resolve all guest issues; identifying opportunities for continuous improvement.● Collaborating with General Manager to elevate the guest experience across all areas of operations; successfully helping increase guest satisfaction scores. Show less
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Front Desk Attendant
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May 2006 - Jul 2007
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Northwest Technical Institute
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United States
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Higher Education
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1 - 100 Employee
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Payroll Officer
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Nov 2012 - Jul 2016
My main job duties include maintaining payroll information by collecting, calculating, and entering data.
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Administrative Specialist I
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Mar 2011 - Nov 2012
I direct people where they need to go, or help them if I know the answer. I also enter applications, and all other required documents for admissions.
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Community
