Experience

Team Global Express

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Consultant

  • Dec 2016 - Present



Sensis

• Australia
• Advertising Services
• 700 & Above Employee

• Relationship Manager - Customer Management Centre

  • Mar 2015 - May 2016

• Auto Renewal Consultant - Customer Management Centre

  • Oct 2014 - Mar 2015

  • Making proactive service calls to customers and updating their content and account details.• Taking calls on the inbound phone queue handling AR customers’ requests.• Adhering to rostered phone schedules, meeting quality assurance measures.• Upgrading/downgrading customer’s products.• Keying all orders taken from customers into iGen.• Attention to detail to ensure that products are error free.• Handle cancellation requests. • Discuss Advertiser Performance Reports.• Logging Complaint and Back Of House Billing cases.• Register customers for Customer Centre.• Action email enquires sent to the AR Inbox.• Compliance with all product rules and advertising regulations.• Liaising with internal departments on service matters.• Emailing customers documents and contact details after successful service calls.• Effective time management to ensure talk time and cases closed are achieved.

• Call Centre Changes Consultant

  • Aug 2012 - Oct 2014

• Advertiser Solutions Consultant

  • Jan 2010 - Jul 2012

• Outbound Customer Liaison Consultant

  • Jan 2009 - Jan 2010