Branch Manager Wlz

• Oct 2022 - Present

Branch Manager Wmo

• Sep 2021 - Oct 2022

Customer Contact Manager

• May 2016 - Sep 2021

Emil Frey Nederland NV, member of the internationally renowned Emil Frey Group, is the umbrella organisation of a large number of (dealer) retail companies and is a strong player in the automotive industry. Our Contact Center facilitates the Sales and After Sales customer contacts, both B2B and B2C, for our various dealerships. In 2.5 years, we have tripled our number of activities for our internal customers. In 2019, we will implement new technologies to be prepared for the future and be able to provide excellent service throughout the whole journey of our customers. Show less

Co Owner

• Apr 2015 - May 2016

FlexXx Contact Centers are THE specialists in customer contact, specialised in inbound- and outbound sales and customer care. FlexXx Contact Centers are THE specialists in customer contact, specialised in inbound- and outbound sales and customer care.

Company Owner

• Dec 2014 - Jan 2016

Mission is to infect so many people as possible with the Salsa- and other Latin dance virus. We don't see other dancing schools as competitors, but as associates to spread this virus. The more we collaborate, the more people we'll reach to fill the dance floors with happy, smiling faces. Let's go viral! Mission is to infect so many people as possible with the Salsa- and other Latin dance virus. We don't see other dancing schools as competitors, but as associates to spread this virus. The more we collaborate, the more people we'll reach to fill the dance floors with happy, smiling faces. Let's go viral!

Interface Manager

• Jul 2010 - Dec 2015

Staff function, directly placed under the Contact Center Manager. This is a strategic position, overseeing every action made in the organisation, which can effect our contact center. With my other colleague Interface Manager, we function as internal Account Managers by being single point of contact for internal departments (e.g. Marketing, Process Managers) and external organisations, when they need services from the contact center. 'Interfacing' between the parties inside and outside the customer service department, our main task is to support the Contact Center Manager achieving goals, set for our department. In practice, this means that we represent the contact center in taskforces, marketing campaigns and system implementation projects. We also initiate process improvements. Show less

Independent Business Consultant

• Mar 2012 - Mar 2013

Consulting family and friends in my network about their domestic usage of (mobile) telecommunications, digital TV, internet, electric current and gas. I also sponsor family and/or friends being a consultant themselves in a multi-level marketing (MLM) environment. My goal is to be the best consultant to my customers and the best coach to my downline. Consulting family and friends in my network about their domestic usage of (mobile) telecommunications, digital TV, internet, electric current and gas. I also sponsor family and/or friends being a consultant themselves in a multi-level marketing (MLM) environment. My goal is to be the best consultant to my customers and the best coach to my downline.

Teamleader Sales Retention

• Jul 2008 - Jul 2010

Build on the existing Sales Retention Team, by improving commercial skills of the call center advisors, structurising their working instructions, improving the existing processes, implement new usefull processes and enlarging the commitment of affiliated departments (such as Marketing, Quality Control and Sales Management) to help our team reach any given target. But above all, this team will set a new standard within OHRA by means of both excellent commercial drive and service, far beyond any customer expectations. Hopefully, this will speed up the commercial change in OHRA and that this will create a snowball, large enough to let competitors back off when seeing our logo. Show less

Sales Staff Associate

• Aug 2007 - Mar 2008

Building bridges between the departments Finance, Marketing and Sales on one hand, and linking the ideas from Orange headquarters to the call center and vice versa. This was also a trouble shooting- and process guarding position at the Indirect Sales department, which supports all non-Orange Shop dealers nationwide.

Process Manager

• Aug 2006 - Jul 2007

Review and improve existing business processes and implement new processes in the call center. Special focus on and interest in Sales & Marketing processes.

Team Manager Frontline & Sales

• Oct 2002 - Jul 2006

Coaching Tele-advisors to improve both their service- and sales skills and motivate and challenge them working above their level of knowledge and targets. Better skilled and all-round advisors return this coaching-investment to the best customer experience, when our mobile phone subscribers or prospects called our service center.