Delivery Lead

• Oct 2021 - Present

Consultant | Salesforce Business Solution Architect

• Jan 2021 - Oct 2021

Senior Salesforce Solution Architect

• Mar 2016 - Dec 2020

Responsibilities include: • Blueprinting - requirements discovery, solution design, implementation planning • Project Delivery - requirements management, detailed design, configuration, testing, change management, training materials preparation and training delivery • Pre-Sales Support - responses to RFX's, discovery workshop management Responsibilities include: • Blueprinting - requirements discovery, solution design, implementation planning • Project Delivery - requirements management, detailed design, configuration, testing, change management, training materials preparation and training delivery • Pre-Sales Support - responses to RFX's, discovery workshop management

Professional Services Delivery Manager

• May 2014 - Mar 2016

Managing a small team of consultants delivering end-to-end projects / solutions on the Salesforce platform, with responsibilities including: • Pre-sales support: including requirements gathering, solution analysis and the preparation of proposals, tender responses and statements of work • Project delivery: timeline preparation, business analysis, co-ordination with development teams, project management, quality assurance, customer relationship management • Team management & support • Driving internal process and methodology improvement Show less

Senior Business Analyst (Contract)

• Dec 2013 - May 2014

Initially employed as a Senior Business Analyst to work on major SAP enhancement initiatives for the Dairy and Drinks business. Subsequently promoted to the role of BA Lead, with responsibilities including: • Support and mentoring of a team of 8 Business Analysts • Review and quality assurance of BA team deliverables to ensure delivery to required standards • Ongoing development of BA methodologies and templates • Delivery of SAP enhancement projects Initially employed as a Senior Business Analyst to work on major SAP enhancement initiatives for the Dairy and Drinks business. Subsequently promoted to the role of BA Lead, with responsibilities including: • Support and mentoring of a team of 8 Business Analysts • Review and quality assurance of BA team deliverables to ensure delivery to required standards • Ongoing development of BA methodologies and templates • Delivery of SAP enhancement projects

Senior Business Analyst (Contract)

• Sep 2013 - Dec 2013

Senior Business Analyst in the Business Engagement Team, delivering a major end-to-end sales process preview providing: • As-is business and systems process analysis and modelling • Analysis and identification of process and systems improvement opportunities • Definition of to-be processes, applying improvement opportunities • Requirements modelling to support the to-be model Senior Business Analyst in the Business Engagement Team, delivering a major end-to-end sales process preview providing: • As-is business and systems process analysis and modelling • Analysis and identification of process and systems improvement opportunities • Definition of to-be processes, applying improvement opportunities • Requirements modelling to support the to-be model

Business Analyst (Contract)

• May 2013 - Aug 2013

Business Analyst for a major transformation project for the IT organisation, delivering a Service Delivery application based on the Salesforce Force.com platform. Key achievements include: • Authoring relevant components of the PID (Project Initiation Document), including success criteria, the requirements gathering and release/change management approach and the definition of project deliverables • Requirements workshop planning and facilitation, co-ordinating geographically distributed stakeholders in Australia and NZ • Requirements elicitation and documentation, applying elements of agile (Product Backlog, User Stories) to capture and manage requirements • Development of a standard User Story template, including supporting artefacts • Process modelling, including the introduction of BPMN as a modelling standard • Developing a Service Delivery ‘lifecycle’ process model, as the basis for requirements capture and the ongoing evolution of the platform • Release planning, including the allocation of work items to the monthly release cycle, and co-ordination with the 3rd party service provider • Prototype development • Participation in design reviews with the 3rd party service provider • Test planning and test execution for monthly release items, across the release landscape (Sandbox, Pre-Production, Production) Show less

Senior Business Process Analyst (Contract)

• Jan 2013 - May 2013

Senior Business Process Analyst, overseeing the BSLT (Business SAP Liaison Team), providing requirements gathering and process mapping for a large SAP program of work. Key achievements include: • Managing a small team of analysts, including mentoring and professional development • Definition of templates for the capture of business process definitions • Process modelling, including the introduction to the organisation of BPMN as an approach to process modelling • Quality assurance review of team deliverables • Developing a schedule for the delivery of process and design review • Weekly progress reporting to program management Show less

Manager Consultant

• May 2011 - Jan 2013

Manager Consultant for the Salesforce.com practice in Melbourne, Australia. Leading the implementation of CRM solutions, based on the Salesforce.com platform, for major Australian clients. Responsibilities include project management, business analysis, proposal writing, functional configuration, testing and quality assurance, leadership and mentoring, and relationship management. Manager Consultant for the Salesforce.com practice in Melbourne, Australia. Leading the implementation of CRM solutions, based on the Salesforce.com platform, for major Australian clients. Responsibilities include project management, business analysis, proposal writing, functional configuration, testing and quality assurance, leadership and mentoring, and relationship management.

Business Analyst (Contract)

• Feb 2011 - Apr 2011

As a member of the SAP BW Team, responsible for elucidating reporting requirements for CRM-related reports across Sales & Marketing, Customer Experience, Billing & Sales Fulfillment, Customer Service and Credits & Payment. Reporting requirements ranged from simple data extracts and formatted reports through to complex analytical (OLAP) reports. As a member of the SAP BW Team, responsible for elucidating reporting requirements for CRM-related reports across Sales & Marketing, Customer Experience, Billing & Sales Fulfillment, Customer Service and Credits & Payment. Reporting requirements ranged from simple data extracts and formatted reports through to complex analytical (OLAP) reports.

Business Analyst (Contract)

• Jul 2010 - Jan 2011

Business Analyst for a major project, within the Digital Strategy Program, delivering an implementation of an online self-service portal for Yellow Pages Advertisers. During the business case phase I was responsible for gathering business requirements, delivery of the BRD and benefits modelling. During the delivery phase, I was responsible for elaboration of detailed business requirements, using agile methodology, including the preparation of story cards, business acceptance criteria and the management of the product backlog and story card prioritisation. The project successfully delivered major releases deploying features such as purchase order distribution, ad proof approval processing, an integrated registration process (requiring integration with multiple back-end systems), management of contact details, and content management for digital advertising products. Show less

Business Analyst (Contract)

• Nov 2009 - Jul 2010

Responsible for defining the in-scope business process model, high-level business requirements and financial modelling for the business case for the implementation of a strategic campaign management solution based on SAP CRM (Mar¬keting), SAP IS-U and SAP BW. Process modelling and detailed requirements gathering and documentation for the Blueprint phase, including functionality across customer segmentation, campaign mobilisation and campaign analytics. Responsible for defining the in-scope business process model, high-level business requirements and financial modelling for the business case for the implementation of a strategic campaign management solution based on SAP CRM (Mar¬keting), SAP IS-U and SAP BW. Process modelling and detailed requirements gathering and documentation for the Blueprint phase, including functionality across customer segmentation, campaign mobilisation and campaign analytics.

Project Manager - Continuous Improvement Program

• Feb 2008 - Nov 2009

Responsible for a program of work to deliver process and system improvement opportunities through the review and re-engineering of business and system processes. Core responsibilities of the role included opportunity identification and qualification, business case preparation (including financial modelling), business analysis, business process management and project management.

Lead Business Analyst - Business Transformation

• Mar 2006 - Feb 2008

Lead Business Analyst for the Business Transformation team, leading the implementation of SAP across all business units at SEEK. The SAP project represented the biggest transformation agenda and financial investment undertaken by SEEK in its 10 year history. SAP Australia noted that the successful launch of the SAP project at SEEK was “one of the broadest footprints they had ever seen go live at one time in Australia”. Project scope consisted of CRM, FICO, HR, BW and Online integration. Upon completion of my business analyst responsibilities for the project, I then took on responsibility for managing the quality assurance process and business acceptance testing. Show less