Branch Manager

• Jan 2021 - Present

General Manager

• Feb 2020 - Present

Establishing a sustainable business model with 3 and 5 year strategic plans by developing go to market channels via social media and online platforms. Creating the "must be an intern at" company of the future in this space. Establishing a sustainable business model with 3 and 5 year strategic plans by developing go to market channels via social media and online platforms. Creating the "must be an intern at" company of the future in this space.

National Service Manager

• Nov 2018 - Feb 2020

• Architected highly effective revenue enhancement strategies by transforming the organisation and its culture to compete in a higher market segment. Pivoted the mindset of the Service Managers to assess sales and margins • Revenue goals exceeded consistently. Increased the P&L by 12% to $23m, in a span of 15 months • Delivered 5% basis point improvement in overall margins • Led the successful implementation of Microsoft XRM Service CRM, resulting in high-quality and predictable country level forecasts • Reached LTiFR of 0 • Introduced a customer complaints management system • Introduced a warranty management system • Recovered $0.5m in outstanding warranty costs from global suppliers • Developed and implemented a training matrix for 66 service staff • Managed the roadmap for enhancing the revenue, via effective change management and influential leadership by targeting growth in new markets and identifying stagnant segments for the company • Played a strategic and advisory role in enhancing competitiveness for service delivery operations whilst being responsible for oversight for compliant OH&S procedures and policies • Developed new standards and processes to align the branch operations; set and monitored achievement of financial and operational KPIs Show less

Service & Operations Manager

• Dec 2016 - Oct 2018

• 46m P&L management and operations leadership of the company's aftermarket/ service business with a primary focus on customer satisfaction, introduction of new aftermarket product options, profitable growth, improved efficiencies, safe operations, and communications • Reduced WIP from 90 days to 35 days • Received awards for Customers Talk, We Listen & The Best Team Wins • Improvement of customer satisfaction by 22% • Increased project efficiency by 5% • Led the implementation of a trusted advisor program • Developed and implemented a training matrix for 11 service staff Show less

Business Line Manager - Engineered Product, Systems and Management Representative - EH&S

• Jun 2005 - Sep 2014

Promoted to the Compressor division Management Team reporting to the General Manager.Initially began with management of 5 Contract Engineers and grew to managing the following teams, along with the Sustainability and Standards compliance:- Integrated Management Systems team - QA, Environmental and OH&S Managers. Design Team in Delhi.• Increased competitive position by 12% reduction in engineering projects cost • Increased annual turnover from $2.4m to above $13m in a span of 6 years • Won the biggest regenerative dryer order globally for Inpex - $6m• Achieved and maintained certification for ISO9001, ISO14001 and OHSAS18001• Increased quote rate and order intake by 50% and 23% through improved efficiencies• Improved safety with new processes and procedures. LTiFR dropped from 15 to 0, and sustained at that level• Introduced Oil & Gas and Rail divisions, along with focused BDMs• Developed my skills of influence.• Evaluated a Leadership Development Program presented by EMD Workforce Development and Sage Insights Show less

Branch Manager & Regional Service Manager - NSW

• Jun 2004 - May 2005

Branch Manager & Regional Service Manager - WA

• Aug 2000 - May 2004

Technical Sales, Engineering, Management, Plant Directorship roles

• 1986 - 1999

Technical Support Engineer | Deutz Australia Plant Director & Board Member | Con Roux SA Engineering Manager | Deutz Dieselpower SA Technical Support Engineer | Exxon Corp SA Owner | Gloria Jeans Franchise Technical Support Engineer | Deutz Australia Plant Director & Board Member | Con Roux SA Engineering Manager | Deutz Dieselpower SA Technical Support Engineer | Exxon Corp SA Owner | Gloria Jeans Franchise