Carrie (Missy) L.
Director, Quality Enhancement Plan (QEP) at Athens Technical College- Claim this Profile
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Bio
Credentials
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Policy Awareness
QM Quality MattersApr, 2022- Oct, 2024 -
QM Teaching Online Certificate
QM Quality MattersApr, 2022- Oct, 2024 -
Connecting Learning Theories to Teaching Strategies
QM Quality MattersMar, 2022- Oct, 2024 -
Creating Presence
QM Quality MattersMar, 2022- Oct, 2024 -
Learner Assessment
QM Quality MattersMar, 2022- Oct, 2024 -
Orienting Learners
QM Quality MattersFeb, 2022- Oct, 2024 -
Evaluation of Course Design
QM Quality MattersJan, 2022- Oct, 2024 -
Technology Skills Self-Assessment
QM Quality MattersJan, 2022- Oct, 2024 -
Certified Weather Spotter
National Weather ServiceOct, 2021- Oct, 2024 -
Applying the QM Rubric
QM Quality MattersApr, 2021- Oct, 2024 -
Peer Reviewer Course
QM Quality MattersApr, 2021- Oct, 2024 -
QM-Certified Higher Education Peer Reviewer
QM Quality MattersApr, 2021- Oct, 2024 -
Quality Matters Coordinator
QM Quality MattersFeb, 2021- Oct, 2024 -
QM-Certified Higher Education Peer Reviewer
QM Quality MattersSep, 2023- Oct, 2024
Experience
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Athens Technical College
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United States
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Higher Education
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200 - 300 Employee
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Director, Quality Enhancement Plan (QEP)
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Apr 2023 - Present
• Serve as the college’s Quality Enhancement Plan (QEP) Director.• Develop, propose, and execute a college-wide enhancement plan focused on student success.• Direct, co-write, edit, and proof the 2024-2028 QEP document for SACSCOC submission and consideration.• Revise the QEP as needed throughout the project based on feedback, project evaluation, and college strategic planning.• Supervise and coordinate the activities of the QEP Steering, Budget, Implementation, Assessment, and Marketing Committees.• Establish requirements, training processes/procedures, communication process, assessment, and reporting process for the QEP.• Develop and supervise faculty cohort training for the QEP.• Meet with college administration and SACSCOC representatives to give information, answer questions, and report on the progress of the QEP.• Manage and oversee annual financial/budget operations for the QEP. Show less
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Director, Online Learning and eCampus
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Apr 2022 - Present
• Administration, development, and implementation of distance education and eCampus.• Assign, plan, and direct online learning and e-campus activities to ensure maximum operational efficiency and continuous program growth.• Prepare online learning, eCampus, CTL, and Blackboard reports in the requested format within the requested time frame demonstrating growth in course offerings and enrollment.• Develop, assist in development, and recommend changes to college requirements and procedures to effectively meet the goals and requirements of online learning, CTL, and eCampus.• Define and set goals based on the strategic direction of the college, TCSG, and customer needs.• Manage the Center for Teaching and Learning, college-wide professional development program, and Freshdesk ticket system.• Manage college-wide training of quality assurance for all course types. • Serve as the college’s primary Point of Contact (POC) for Georgia Virtual Technical Connection (GVTC), a division of the Technical College System of Georgia (TCSG).• Supervise the College’s Instructional Design Manager and Blackboard Learning Management System (LMS) Administrator/Coordinator. Show less
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Adjunct Instructor, First Semester Seminar
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Jan 2020 - Present
Online instuctor of FSSE; a course designed for first-semester students to college resources and academic skills necessary to achieve success in their educational and career goals. The course content focuses on study skills, career exploration, goal planning, time management, and financial planning.
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Coordinator, Center for Teaching and Learning
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Jul 2019 - Apr 2022
• Blackboard learning management system (LMS) administrator.• College's Distance Education Point of Contact (POC) for Georgia Virtual Technical Connection (GVTC).• Collaborate with ATC’s IT Department and Office of Registration regarding Banner and Blackboard integration.• Troubleshoot and respond to LMS user issues.• Coordinate professional development opportunities for all faculty and staff.• Develop and execute workshops, training, and print materials for Blackboard and technology available in the Center for Teaching and Learning (CTL).• Ensure commitment to the use of information/instructional technology in course delivery by adjunct instructors.• Assist with orienting and mentoring adjuncts while maintaining appropriate records.• Work with instructors to recruit, interview, and recommend part-time faculty to the dean for employment.• Coordinate the planning and development of semester class schedules. Show less
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Learning Management System Administrator & Operations Specialist
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Apr 2019 - Jul 2019
• Blackboard learning management system (LMS) administrator.• College Point of Contact (POC) for Georgia Virtual Technical Connection (GVTC).• Collaborate with ATC’s information technology department and the registrar’s office regarding the Banner and Blackboard integration.• Troubleshoot and respond to student and faculty issues related to LMS.• Ensure commitment to the use of information/instructional technology in course delivery by adjunct instructors.• Serve as the liaison between adjuncts, instructors, and dean.• Assist with orienting and mentoring adjuncts while maintaining appropriate records.• Work with instructors to recruit, interview, and recommend part-time faculty to the dean for employment.• Assist the division dean in planning and developing of semester class schedules.• Ensure that college policies and procedures are properly applied and interpreted by adjuncts.• Assist in the completion of adjunct faculty paperwork and payroll procedures.• Assist in entering class schedules into BANNER each semester.• Provide necessary support and assistance to instructors, adjunct faculty, and students. Show less
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Administrative Operations Specialist; General Education and Online Learning Division
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May 2016 - Apr 2019
• Work with dean to recruit, interview, and recommend adjunct faculty for short-term teaching assignments.• Assist the dean in supervising and mentoring adjunct instructors.• Ensure completion of adjunct faculty new-hire paperwork, training and payroll procedures.• Assist orienting and mentoring new adjunct instructors.• Assist completing classroom observations of adjunct faculty both in-person and online pedagogy.• Coordinate the planning and developing of semester class schedules.• Enter class schedules into BANNER each semester.• Work with dean and faculty in monitoring course enrollment and recommend opening, combining, and closing classes.• Prepare Letters of Agreement for short-term employees.• Process monthly payroll for adjunct instructors.• Ensure commitment to the use of information/instructional technology in course delivery by adjunct instructors.• Ensure college policies and procedures are properly applied and interpreted by adjunct instructors.• Work with adjunct instructors to ensure course syllabus addendum and Blackboard course shells follow college guidelines and policy. Show less
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Administrative Operations Specialist; Business, Education and Humanities Division
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Jun 2015 - May 2016
• Serve as liaison between division dean, program chairs, adjunct coordinators and adjunct instructors.• Ensure college policies and procedures are properly applied and interpreted by adjunct instructors.• Work with adjunct coordinators to recruit, interview, and recommend adjunct faculty to the dean for employment.• Work with adjunct coordinators to facilitate completion of adjunct faculty paperwork and payroll procedures.• Assist with orienting and mentoring new adjunct instructors.• Assist with completing classroom observations of adjunct faculty both in-person and online pedagogy.• Coordinate the planning and developing of semester schedules with adjunct coordinators • Work with adjunct coordinators and the high school coordinator to offer courses at area high schools and career academies.• Enter class schedules into BANNER each semester.• Work with adjunct coordinator and dean in monitoring course enrollment and recommend opening, combining, and closing classes.• Prepare Letters of Agreement for short-term employees.• Process monthly payroll for adjunct instructors.• Ensure commitment to the use of information/instructional technology in course delivery.• Work with adjunct coordinators and adjunct instructors to ensure course syllabus addendum and Blackboard course shells follow college guidelines and policy. Show less
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Administrative Assistant to the Executive Vice President / Chief Academic Officer
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Oct 2014 - Jun 2015
• Administrative Assistant to the Executive Vice President / Chief Academic Officer • Support staff to the Academic Affairs Division • Coordinate, prepare, and maintain minutes of meetings • Perform administrative tasks for budget, procurement and records retention • Enter data into BANNER and Excel spreadsheets • Extract reports, create mail merge and labels • Generate and mail Deans List letters each semester • Receive and process requests for transient students • Maintain records for student grievances, academic overrides and special requests • Prepare letters of agreement each semester as needed • Process payroll requests monthly • Organize travel arrangements, complete prepay requests, and submit reimbursement requests • Maintain spreadsheet, organize and submit purchasing card statements each month • Maintain up-to-date spreadsheet of Program Advisory Committee members with contact information • Create and maintain Program Advisory Committee Certificates • Scan faculty credentials provided by HR and save to a shared drive • Update and maintain faculty credentials on shared drive • Enter faculty credential information into BANNER • Verify student evaluation responses using Class Climate software Show less
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Administrative Assistant to the Dean of the General Education Division
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Aug 2011 - Sep 2014
• Administrative Assistant to the General Education Division Dean and support staff for the division.• Prepare offer letters for adjunct instructors• Prepare and enter payroll requests monthly• Maintain adjunct instructor records and correspondence• Assist adjunct faculty coordinators in entering class schedules into Banner• Management of data gathering, processing, output and storage; both electronically and print copies• Maintaining current database of general education course syllabi• Custodian of archived final exams, attendance and grade-books• Procure and maintain office supply inventory• Work Study Student Supervisor• Respond to IT and maintenance concerns from instructors, attempt to correct the problem, process work requests as needed• Ensure daily processing of internal and external mail• Maintain cleanliness and organization of instructor workrooms• Create and maintain current list of applicants of full-time positions for the interviewing committee Show less
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DialAmerica
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Owens Corning Agent / Mentor Agent
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Oct 2009 - Aug 2011
• Place literature orders maintaining a 96% + rate of accuracy• Provide customer service and entered warranty claims regarding company products• Answer e-mails regarding products and programs• Answer incoming calls• Transfer switchboard calls to appropriate personnel• Maintain professional performance in a very fast-paced environment
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Intuit Representative / Mentor Agent
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Jun 2008 - Oct 2009
• Maintain good working product knowledge • Complete applications for QuickBooks Merchant Services • Conduct second tier training of new employees • Maintain accuracy and confidentiality of information • Consistently meet sales goals
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RxAmerica Program Specialist / Mentor Agent
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Oct 2007 - May 2008
• Promoted mentor position 12/15/07• Assist first level agents with customer service inquiries from members regarding their Medicare part D prescription plan• Guide fellow agents in navigation and use of computer programs • Adhere to and enforce strict confidentiality laws including HIPAA• Access Medicare’s database to ascertain Low Income Assistance Levels for potential members• Maintain call activity log • Support Pharmacists in obtaining authorization for prescription fills and authorizing overrides.• Enroll new members Show less
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Co-owner
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Aug 2003 - Sep 2007
• Responsible for tracking all financial transactions • Chart and compare financial progress using Microsoft Excel and Word • Maintain business, tax, and financial records • Record keeping, and all business communications • Edit, maintain, and publish an internet portfolio of photographs using Adobe Photoshop • Update business subscriptions • Responsible for tracking all financial transactions • Chart and compare financial progress using Microsoft Excel and Word • Maintain business, tax, and financial records • Record keeping, and all business communications • Edit, maintain, and publish an internet portfolio of photographs using Adobe Photoshop • Update business subscriptions
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Morgan County Board of Commissioners
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United States
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Government Administration
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1 - 100 Employee
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Voter Registrar
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Sep 1997 - Oct 2004
• Department Head • Understand and implement all federal, state, and local laws and regulations pertaining to registering voters and absentee voting• maintain strict confidentiality of all records• register voters and audit voter rolls• conduct absentee voting, enter credit for voting through state computer system• draft and implement a yearly budget• general office and clerical duties
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Secretary, Board of Equalization
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Sep 1997 - Oct 2004
• Department Head • Draft and implement a yearly budget• Compile and maintain hearing schedule • Notary public• Record and maintain meeting minutes
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Education
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2018 - 2020
Valdosta State University
Master of Education (M.Ed.), Adult and Career Education; Business Education and Information Technology -
2015 - 2018
Clayton State University
Bachelor of Science (B.S.), Integrative Studies -
2000 - 2004
GMC - Georgia Military College
Associate of Science (A.S.), Behavioral Sciences
Community
