Cameron Davis
Senior Customer Service Agent at FedEx Express Ship Center- Claim this Profile
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Topline Score
Bio
Credentials
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Learning SQL Programming
LinkedInFeb, 2023- Nov, 2024
Experience
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FedEx Express Ship Center
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Canada
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1 - 100 Employee
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Senior Customer Service Agent
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Dec 2021 - Present
• Respond to daily customer inquiries and concerns related to package delivery and other company services, ensuring customer satisfaction and retention. • Provide administrative support to the station manager by maintaining accurate records and tracking data for up to 40 employees. • Resolve customer inquiries and disputes related to discrepancies, consumer concerns, and other issues, achieving a high-resolution rate of 15+ inquiries per day. • Supervise daily data reports of station operations through Microsoft applications and company reporting system, ensuring that daily goals are met and problems are resolved in a timely manner. • Train and guide team members in problem-solving techniques and best practices, fostering a culture of teamwork and collaboration. • Lead assistance to management with onboarding and training of new hires of at least 20 employees, ensuring that all new team members are well-prepared for their roles. • Ensure proper protocols for opening and closing of business at 9am and 7:30pm, prioritizing safety and security of the building. Show less
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US Foods
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United States
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Food and Beverage Services
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700 & Above Employee
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Order Processing Specialist
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Mar 2021 - Sep 2021
• Achieved production goals in a challenging environment with temperatures below 0 degrees Fahrenheit, while maintaining high levels of accuracy and safety. • Selected customer orders accurately and safely, building and wrapping pallets to meet weekly standards for productivity and accuracy. • Achieved production goals in a challenging environment with temperatures below 0 degrees Fahrenheit, while maintaining high levels of accuracy and safety. • Selected customer orders accurately and safely, building and wrapping pallets to meet weekly standards for productivity and accuracy.
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Amazon
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United States
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Software Development
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700 & Above Employee
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Logistics Coordinator
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Aug 2019 - Mar 2021
• Analyzed and processed incoming and outgoing packages during peak times of the day and year, including inducting, organizing, diverting, stowing, and staging 100+ packages per day. • Utilized tracking data systems for 1000+ packages to scan, input, and audit incoming and outgoing shipments, ensuring accuracy and compliance with company standards. • Trained colleagues on the use of devices and techniques to achieve 100% productivity, fostering a culture of continuous improvement and growth. Show less
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Polo Ralph Lauen
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United States
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Retail Apparel and Fashion
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400 - 500 Employee
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Sales Associate
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Sep 2019 - Jan 2021
• Drove sales by maintaining a high level of product knowledge expertise over 2 years, ensuring a positive customer experience. • Communicated knowledge of monthly promotions and products, policies regarding payment, exchanges, and security practices, fostering trust and brand loyalty. • Ensured maintenance of product presentation to brand standards, including prop maintenance and signage located in 3 areas of the store. • Coordinated at least 3 schedules for organizing the stock room, sales floor, cash wrap, dressing room, and all non-selling or common areas, ensuring an efficient and organized work environment. • Performed duties related to money handling, counting cash and coins, ensuring assigned register was balanced with no more than $200 at a time. Show less
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Education
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2023 - 2025
University of Maryland Global Campus
Bachelor of Science - BS, Data Science -
2018 - 2019
Belmont Abbey College
Mathematics
Community
