Accounts Receivable and Accounts Payable Associate

• Jun 2023 - Present

Accounting Clerk and Sales Administrator

• May 2021 - May 2023

⋅ Process Accounts Payable and Accounts Receivable ⋅ Process weekly and bi-weekly payroll, and payroll chargeback ⋅ Bank Reconciliation ⋅ Process commission cheques for the brokers who sold suites in the Mirabella project ⋅ Post Final Statement of Adjustments in Jonas Construction Software ⋅ Manage the payment for amendment or admin fee, and deposit for the down payment ⋅ Prepare the Agreement of Purchase and Sale and amendments to the agreements in DocuSign ⋅ Manage the Assignment requests and prepare paperwork for Assignments in DocuSign ⋅ Manage the Lease During Occupancy process ⋅ Prepare sales and rental reports ⋅ Develop a detailed Sales Administration Manual ⋅ Train new Administrators Show less

Administrative Assistant

• Oct 2020 - May 2021

• Place purchase orders • Upload invoices in the system Direct Commerce and Exact software • Answer inquiries from customers, in person or on the phone • Investigate complaints regarding the establishment's goods, services, and policies • Prepare documents for border • Prepare payroll in TimeTrax EZ • Place purchase orders • Upload invoices in the system Direct Commerce and Exact software • Answer inquiries from customers, in person or on the phone • Investigate complaints regarding the establishment's goods, services, and policies • Prepare documents for border • Prepare payroll in TimeTrax EZ

Cashier

• Apr 2020 - May 2021

• Provide excellent customer service at checkout by being accountable and empathetic to solve conflict in a fast-paced environment. • Provide excellent customer service at checkout by being accountable and empathetic to solve conflict in a fast-paced environment.

Accounts Receivable Analyst

• Sep 2018 - Feb 2020

• Administered the Accounts Receivable of three financial products amounting approximately CAD 1 million monthly• Automated payment conciliation by using VBA• Increased accuracy in payment identification• Reduced 4 hours in conciliation time by changing the payment form • Audited more than CAD 300 thousand in financial adjustments monthly• Contributed to team’s activities after developing detailed processes manuals• Created and managed SLA control for the cases solved by the team in Salesforce platform, which allowed us to analyze and reduce the problem resolution average time by 23% after 6 months.• Provided support for the customer service team and the credit recovery company, investigated and solved payment problems with banks, managed performance metrics, analyzed data, and created reports. Show less

Fraud Prevention - Risk Analyst

• May 2018 - Sep 2018

• Detected frauds by monitoring transactions deviations based on risk alerts• Prevented more than CAD 500 thousand in money losses caused by frauds• Verified supporting documents and information given by the customers about suspicious transactions• Escalated suspicious money laundering cases for the Security team• Provided support for the customer service department about blocked payments• Executed trend analysis to minimize frauds

Customer Service Analyst

• Jan 2017 - May 2018

• Provided outstanding customer service to customers via phone, e-mail and chat• Provided technical and financial support, negotiated taxes, anticipated client’s receivables, updated system registration, analyzed chargeback transactions• Increased the team’s Quality Score in 33% by analyzing the reports and giving individual feedbacks for my teammates• Mentored two new team members, helping with their projects to improve the training and communication processes

Management Consultant

• May 2016 - Aug 2016

• Analyzed processes and data of the emergency department, proposed processes and system improvements to reduce the total waiting time and to provide a better experience to patients using Quality Tools • Created a new layout of the department, adapted the nurse schedule, proposed new information data in system to track patients • Analyzed processes and data of the emergency department, proposed processes and system improvements to reduce the total waiting time and to provide a better experience to patients using Quality Tools • Created a new layout of the department, adapted the nurse schedule, proposed new information data in system to track patients