Experience

Arthur's Creative Events & Catering

• United States
• Hospitality
• 1 - 100 Employee

• Event Coordinator

  • Jan 2022 - Present



Loews Hotels & Co

• United States
• Hospitality
• 700 & Above Employee

• Assistant Restaurant Manager

  • Mar 2020 - Jan 2022

  Cross utilized in on-going operations for Pool Service, Three-Meal Dining, In-Room Dining, Quick Service, and Bar ServiceSurvey guest satisfaction and analyzed comments to ensure outlet runs efficiently by performing on-going training of Loews StandardsOrganize hiring and training for all incoming team membersStudies hotel trends for guest satisfactions and shifts training due to business needsOrganize and lead meetings spanning from customer satisfaction surveys to labor costs of outlets Show less

• Shift Supervisor

  • Jul 2018 - Mar 2020

  Oversaw and supervised all shift managing duties including sidework, maintainence of standards, and product flowOversaw employee operation cleanliness, outlet maintenance, and supply levelsEnsured profitability by controlling expenses, organized ordering, and following first in and first out proceduresMaintained inventory parsCoordinated on the job trainingsRegulated Team Member attendanceSet up and worked high profile events for company executivesCross trained to supervise four outlets Show less

• Server

  • Mar 2017 - Jul 2018

  Promoted to be a Star TrainerAwarded Team Member of the Month for April 2018 as well as Memorable MomentTrained with the Clarity POSServing the largest pool of Loews at Universal Studios Orlando campusWould open and close between 15-55 checks respectivelyNet sales average between $800-$3,000 respectivelyMultiple positive guest surveys and reviews on Clarabridge, YELP!, and TripAdvisor



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Hostess

  • Sep 2016 - Feb 2017

  Trained in 3 different positions Would seat anywhere between 150-500 guests respectively Handled the flow of service from the moment the guests entered the door Always ran through the restaurant to assist coworkers Personally recognized by Vice President of Revenue Operations for CityWalk for exceeding Guest Expectations Trained in 3 different positions Would seat anywhere between 150-500 guests respectively Handled the flow of service from the moment the guests entered the door Always ran through the restaurant to assist coworkers Personally recognized by Vice President of Revenue Operations for CityWalk for exceeding Guest Expectations



Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Nov 2014 - Aug 2016

  Became a Trainer Trained in Hosting, To-Go service, Serving, Bartending, and Supervising Specialized in a fast paced Took anywhere between 4-10 tables at a time Always made an effort to give guests a good experience Became a Trainer Trained in Hosting, To-Go service, Serving, Bartending, and Supervising Specialized in a fast paced Took anywhere between 4-10 tables at a time Always made an effort to give guests a good experience