Experience

Bristol Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Customer Care Speciliast

  • May 2018 - Present

  My day job revolves around providing the highest level of care and support possible, for our energy clients. I work in the Home-movers and bereavement specialist team.I am also involved with the Social committee, SMART forum and Retail forums, sitting with the Retail Director and advocating on behalf of colleagues to senior management team.I play an integral role in improving our performance, including delivering a significant work improvement project to achieve KPI targets.

• Team Coach

  • Aug 2019 - Oct 2020

  I have been upskilled in billing processes after moving over to the billing department as their team coach. I have plenty of experience in coaching people in areas across the board both proactively and reactively including identifying and building on individuals coaching needs around AHT, knowledge gaps and general work morale.I also consistently stepped up, in the Team Leader’s absence, monitoring our SLA, organising our team ensuring everyone knows the plan for the day, categorising and delegating workload and giving feedback to people on the team in regards to their work.