Diadre Hawkins
Convention Services Manager/ Banquet Manager at Hilton Durham near Duke University- Claim this Profile
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Bio
Credentials
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CPR (CPR)
American Red Cross
Experience
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Hilton Durham near Duke University
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United States
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Hospitality
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1 - 100 Employee
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Convention Services Manager/ Banquet Manager
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Feb 2022 - Present
Preparing meeting space and arrangements for sales groups Managing Rate and InventoryCompleted training and certifications for Hilton’s PMS OnQ and OnQ R & I created and managed room blocks over 100+ roomsDistributing group resumes each weekCoordinating, facilitating and preparing for events and conferencesTravel coordination for wedding parties, sports, smerfe, association, and corporate accountsUsing software such as Cvent, amadaeus(delphi) to coordinate events, ticket sales, transactions, and event schedulingOverseeing banquet and kitchen staff Coordinating and Administering banquet setupsConstructing plans pre-function to execute event seamlessly Answering sales calls, and fulfilling appointments with leads and other clients Event administration “GROUND WORK” (bookings, banquet checks, resumes, contracts)Creating BEOs, and event ordersWorking with partnering vendors, to provide services not offered of our ownCommunicating and Maintaining healthy relationships with clientsBeing openly available and ready for spontaneous changes (Adaptability) “On the fly” FlexibilityCollaborative and Distinctive decision makingPlanned and Coordinated Event Structure and Execution, Catering and Food/Beverage for sports teams associated with NCAA, MEAC, ACC, NAIA conferencesServicing events of all nature, such as corporate, smerfe, company-non transient, associationMet and Exceeded monthly budget goals and targets efficiently and effectively
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Front Office Supervisor
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Dec 2019 - Feb 2022
● Ensure that each guest is 100% satisfied with their stay● Overseeing front desk staff, ensuring that we meet daily goals andstandards of the hotel● Scheduling● Solving and Responding to guest complaints● Inform guests of the Hilton Honors program, and how it can beused towards a future stay● Heavy use of Adobe, Microsoft Word, PowerPoint, and Excel for jobduties● Handling business phone calls to bring in revenue to the business● Experience working in front of a computer● Reviewed and carried out directions of BEOs and Resumes● Resolving guest complaints● Preparing meeting space and arrangements for sales groupsFurther experience with administrative duties: New-hire completion, Pickups & Forecast, Aging/ Accounts Receivable, Guest Assistance, SchedulingCompleted Sales calls, group reservations and budget review
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Guest Services Agent/ Front Desk Clerk
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Apr 2018 - Dec 2019
● Ensure that each guest is 100% satisfied with their stay● Provide award-winning Hamptonality at a great price for everyguest, every time● Inform guest of the Hilton Honors program, and how it can beused towards a future stay● Heavy use of Microsoft Word, PowerPoint, and Excel for jobduties● Handling business phone calls to bring in revenue to the business● Experience working in front of a computer Experience working in front of a computer ● Ensure that each guest is 100% satisfied with their stay● Provide award-winning Hamptonality at a great price for everyguest, every time● Inform guest of the Hilton Honors program, and how it can beused towards a future stay● Heavy use of Microsoft Word, PowerPoint, and Excel for jobduties● Handling business phone calls to bring in revenue to the business● Experience working in front of a computer Experience working in front of a computer
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Chick-fil-A Restaurants
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United States
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Restaurants
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700 & Above Employee
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Team Member/Certified Trainer
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Nov 2014 - Apr 2018
● Learned and maintained self discipline● Brought in revenue and more sales to the company with a smile● Completed all pos and store training● Handled cash transactions● Obtained team and store goals● Trained new hires● Knowledge of all drive thru expectancy and policies● Administrative work● Assisted with local events, catering orders● Prepared and placed catering● Created schedules● Knowledge of majority of kitchen work, such as timers, foodprep, dishwashing● Created and catered to raving fans
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Education
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2017 - 2021
North Carolina Central University
Bachelor's Degree, Hospitality Administration/Management -
2012 - 2016
Walter M Williams High School
High School Diploma
Community
