Account Manager

• Aug 2021 - Present

Licensed Agent Assistant/Commercial and Brokerage & Alliances Specialist | Dream Protector

• Aug 2017 - Aug 2021

Medical Office Specialist

• Jan 2014 - Aug 2017

-Created paperless system for all information and forms including contact information, billing and records transfer processes, and tracking obstetrical patients -Manage schedules for nine providers and two technicians across three different office locations -Field all types of inquiries regarding scheduling, billing, insurance, and medical needs for patients across several platforms, e.g. phone, email, and multiple online messaging systems -Created paperless system for all information and forms including contact information, billing and records transfer processes, and tracking obstetrical patients -Manage schedules for nine providers and two technicians across three different office locations -Field all types of inquiries regarding scheduling, billing, insurance, and medical needs for patients across several platforms, e.g. phone, email, and multiple online messaging systems

Event Manager (Contract)

• Aug 2013 - Jan 2014

(Contract position) -Coordinated biometric screening events for groups of 20 to 2000 participants for companies nationwide -Facilitated all stages of screening events including scheduling, staffing, supplying, billing, and reporting -Creatively resolved problems for and tracked the progress of dozens of wellness events at a time (Contract position) -Coordinated biometric screening events for groups of 20 to 2000 participants for companies nationwide -Facilitated all stages of screening events including scheduling, staffing, supplying, billing, and reporting -Creatively resolved problems for and tracked the progress of dozens of wellness events at a time

Advancing Conversion Excellence (ACE) Support (Contract)

• Jun 2013 - Jun 2013

(Contract position) -Troubleshooted issues during conversion to new software in fast-paced hospital environments -Maintained a calm, “can-do” attitude at all times when interfacing with doctors, nurses, and hospital staff -Escalated issues that could not be solved immediately to the proper team (Contract position) -Troubleshooted issues during conversion to new software in fast-paced hospital environments -Maintained a calm, “can-do” attitude at all times when interfacing with doctors, nurses, and hospital staff -Escalated issues that could not be solved immediately to the proper team

Lead Teacher

• Sep 2012 - May 2013

-Created Reggio Emilia-inspired curriculum to provide a rich, hands-on educational experience -Exhibited flexibility and enthusiastic, patient care for children -Assisted director throughout the center with special projects and assignments -Created Reggio Emilia-inspired curriculum to provide a rich, hands-on educational experience -Exhibited flexibility and enthusiastic, patient care for children -Assisted director throughout the center with special projects and assignments

Director of Youth Ministry

• Jun 2012 - May 2013

-Directed all youth education activities and weekly worship participation, including singing in youth praise band -Planned and facilitated all youth outings and mission opportunities -Collaborated with other ministerial staff on all-church projects and activities -Directed all youth education activities and weekly worship participation, including singing in youth praise band -Planned and facilitated all youth outings and mission opportunities -Collaborated with other ministerial staff on all-church projects and activities

Administrative Assistant

• Feb 2010 - Aug 2012

-Assisted patients on the phone and in person with scheduling, billing, insurance, treatment plans, etc. -Completed check-in and check-out process, serving as patients’ first and last impression -Transcribed, edited, proofread, and forwarded all doctors’ letters -Assisted patients on the phone and in person with scheduling, billing, insurance, treatment plans, etc. -Completed check-in and check-out process, serving as patients’ first and last impression -Transcribed, edited, proofread, and forwarded all doctors’ letters