Josh Hester

Cloud Administrator at Millsapps, Ballinger & Associates
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Madison, Alabama, United States, US
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Salesforce Certified Service Cloud Consultant
    Salesforce
    Oct, 2019
    - Nov, 2024
  • Salesforce Certified Administrator
    Salesforce
    Oct, 2017
    - Nov, 2024
  • Salesforce Experience and Training
    Salesforce Trailhead
    Aug, 2017
    - Nov, 2024
  • BMC Remedy AR System 8.0: Foundation – Part 2
    BMC Software Education Services
    Aug, 2013
    - Nov, 2024
  • BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)
    BMC Software Education Services
    Jun, 2013
    - Nov, 2024
  • Security +
    CompTIA
    Jan, 2010
    - Nov, 2024

Experience

  • Millsapps, Ballinger & Associates (MB&A)
    • United States
    • Software Development
    • 1 - 100 Employee
    • Cloud Administrator
      • Apr 2018 - Present

  • S4 Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Application Administrator
      • May 2014 - Apr 2018

      Application administration with a focus on BMC Remedy ITSM suite. Also administer other software tools including JIRA, JAMA, Confluence, and Subversion.

    • Senior System Engineer
      • Aug 2013 - May 2014

      Develop, update, and maintain workflow and software functionality for our incident management processes, SAR (System Access Request) processes, and our metric/report generating processes.

    • Senior Help Desk / Remedy Technician
      • Dec 2012 - Aug 2013

      -BMC Remedy Administrator-Remedy profile management-Create and maintain incident management processes and work-flows-Remedy and Excel report generating-Remedy user training for co-workers-System Access processing and quality control-2nd tier Help Desk phone/email support-Creating and maintaining SOP documentation

  • Jacobs
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Help Desk Technician / Junior Programmer
      • May 2009 - Dec 2012

      -Remedy profile management-Create and maintain incident management processes and work-flows-Remedy and Excel report generating-Remedy user training for co-workers-System Access processing and quality control-1st and 2nd tier Help Desk phone/email support-Server / Database / Production Monitoring-Creating and maintaining SOP documentation -Remedy profile management-Create and maintain incident management processes and work-flows-Remedy and Excel report generating-Remedy user training for co-workers-System Access processing and quality control-1st and 2nd tier Help Desk phone/email support-Server / Database / Production Monitoring-Creating and maintaining SOP documentation

  • St. Louis Cardinals
    • Spectator Sports
    • 500 - 600 Employee
    • Professional Athlete
      • Jun 2008 - Apr 2009

      -Drafted by the St. Louis Cardinals in the 17th round as a pitcher-Worked physically/mentally as a team in a professional environment-Worked with athletic trainers, managers, coaches, scouts, strength trainers, and fans-Executed tasks and made fast-paced decisions in high pressure environments-Won the New York Penn League Championship in 2008 -Drafted by the St. Louis Cardinals in the 17th round as a pitcher-Worked physically/mentally as a team in a professional environment-Worked with athletic trainers, managers, coaches, scouts, strength trainers, and fans-Executed tasks and made fast-paced decisions in high pressure environments-Won the New York Penn League Championship in 2008

Education

  • Freed-Hardeman University
    Computer Science
    2004 - 2008

Community

You need to have a working account to view this content. Click here to join now