Experience

Pollen

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Social Media + Community Manager

  • Aug 2021 - Aug 2022

  Los Angeles Metropolitan Area • Managing and growing a portfolio of high-value members, overseeing multiple memberships to maintain customer retention and increase revenue by capitalizing on existing customer relationships • Managed social media channels (Instagram, Twitter, and Facebook) by responding to comments and resolving customer inquiries. • Oversee and execute in-destination engagement initiatives at curated experiences • Led social media efforts for Pollen to protect and enhance brand reputation using… Show more • Managing and growing a portfolio of high-value members, overseeing multiple memberships to maintain customer retention and increase revenue by capitalizing on existing customer relationships • Managed social media channels (Instagram, Twitter, and Facebook) by responding to comments and resolving customer inquiries. • Oversee and execute in-destination engagement initiatives at curated experiences • Led social media efforts for Pollen to protect and enhance brand reputation using social media listening tools to monitor and respond to online conversations relevant to Pollen and its partners • Project-managed frequent experiments to improve metrics for consumer experience, mobile applications, and social media channels • Participated in cross-functional meetings to review reporting data, improving overall customer experience and retention

• Community Account Coordinator - Midwest Region

  • Feb 2020 - Aug 2021

  Los Angeles, California, United States • Managed, trained, and engaged 3000+ Pollen community program members to promote concert sales. • Sourced member’s preferences for festivals, clubs, and travel packages to foster relationships with top sellers • Arrange, prep, and host member lounge areas at designated member events • Collaborated in marketing content creation of partner events and sent assets via text messages to members • Assisted with data projects by retroactively analyzing customer selling habits to spot trends

• Community Onboarding Specialist

  • Sep 2019 - Feb 2020

  Los Angeles, California, United States • Introduced and trained 40-80 new members to the Pollen community platform weekly • Motivated new members to make their first ticket sale with engaging and creative promotions • Self-started a more efficient text message outreach tracker via Excel; increasing marketing communications by 50%



AEG Presents

• Entertainment Providers
• 700 & Above Employee

• Customer Operations Associate - Goldenvoice

  • Dec 2017 - Sep 2019

  Los Angeles, California • Responded to 250 emails daily from customers for (9) music festival email accounts: Coachella, Stagecoach, Splash House, Camp Flog Gnaw, FYF Fest, Arroyo Seco, Day n Vegas, Panorama & Desert Trip • Created and presented email analytic reports to department leads based on overall marketing strategy • Created proactive measures to maintain accurate information for festival websites, social media accounts, and email newsletters • Oversaw monthly on-site marketing activations in venue… Show more • Responded to 250 emails daily from customers for (9) music festival email accounts: Coachella, Stagecoach, Splash House, Camp Flog Gnaw, FYF Fest, Arroyo Seco, Day n Vegas, Panorama & Desert Trip • Created and presented email analytic reports to department leads based on overall marketing strategy • Created proactive measures to maintain accurate information for festival websites, social media accounts, and email newsletters • Oversaw monthly on-site marketing activations in venue to promote festivals and similar local concerts Show less



AEG

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Services

  • Apr 2017 - Mar 2018

  Los Angeles • Employed for seven festivals, including Coachella, Stagecoach, Arroyo Seco, Camp Flognaw, FYF Fest, and more • Provided guests with information regarding camping activities, parking lots, medical tents, and shuttle/ride-share programs • Recorded frequently asked questions and lost item claims with festival attendees • Ran post and pre-show duties when needed



Mushroom Touring, Inc.

• Tour Manager Assistant

  • May 2017 - Nov 2017

  Los Angeles, CA • Booking accommodations and travel for the DJ group "Infected Mushroom" • Creating expense spreadsheets for accommodation expenses • Maintaining the calendar that includes flights, hotel stay and over 150 live shows • Writing up itineraries for group, handling visa applications / submissions, authorization forms, as well as many other duties involved with the role of ''Tour Manager.''



Insomniac Events

• United States
• Entertainment Providers
• 500 - 600 Employee

• Ground Control

  • Aug 2016 - Oct 2017

  San Bernardino & Los Angeles • Employed for Nocturnal Wonderland, Escape Psycho Circus, Countdown, Beyond Wonderland, HARD Summer & Project Z • Control music festival risk management and guest services through in-person interaction with festival guests throughout an 8+ hour period • Assist distressed individuals when they were in need of assistance while interacting professionally with all levels of individuals in a courteous manner • Report to the Ground Control and Guest Services Managers and the Health & Safety… Show more • Employed for Nocturnal Wonderland, Escape Psycho Circus, Countdown, Beyond Wonderland, HARD Summer & Project Z • Control music festival risk management and guest services through in-person interaction with festival guests throughout an 8+ hour period • Assist distressed individuals when they were in need of assistance while interacting professionally with all levels of individuals in a courteous manner • Report to the Ground Control and Guest Services Managers and the Health & Safety Director Show less



California State University, Northridge

• United States
• Higher Education
• 700 & Above Employee

• Event Coordinator at University Student Union

  • Dec 2015 - Jun 2017

  California State University Northridge • Assisted in planning, and executing events, which included concerts, lectures, live performances, art shows, study breaks and multi-faceted events. • Coordinated room reservations, layouts and other event needs including preparing room set up diagrams and requesting personal support for event. • Developed and or supported partnerships and professional working relationships with USU staff, student volunteers, university departments, faculty and clubs and organizations • Performed a… Show more • Assisted in planning, and executing events, which included concerts, lectures, live performances, art shows, study breaks and multi-faceted events. • Coordinated room reservations, layouts and other event needs including preparing room set up diagrams and requesting personal support for event. • Developed and or supported partnerships and professional working relationships with USU staff, student volunteers, university departments, faculty and clubs and organizations • Performed a variety of general office tasks including typing, filing, answering phones, photocopying, faxing, etc. Show less



Quiver Events

• Music Festival Brand Ambassador

  • Jan 2017 - May 2017

  Los Angeles, CA • Promoted start-up company event page for artists by attending Air + Style Festival, L Festival, CRSSD and Coachella • Responsible for registering 345 users to company website through social media platforms and promoting Quiver • Engaged with social media users through their interests of music festivals through tagging commenting on posts • Created my own Brand Ambassador Instagram account about Coachella to promote users to register to website



Associated Students at California State University, Northridge

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Event Productions Internship

  • Jan 2017 - May 2017

  Northridge, California • Worked on Marketing Plan, implementation and review of major spring events/concerts • Organized and created the official portfolio of vendors for the weekly Farmer’s Market • Lead on vendor participation for Farmer’s Market by booking over 25 vendors every Tuesday for semester



Tilt (acquired by Airbnb)

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Brand Marketing Ambassador

  • Jun 2016 - Jan 2017

  Northridge, CA • Promoted ambassador from using personal social media outlets and marketing to spread brand awareness • Provided detailed information and facts about brand history to new students on my college campus • Received promotion, received additional responsibilities