Katy Sargent
Manager of People and Culture at Matthews Hospitality Group- Claim this Profile
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Bio
Elaine Bailey Anderson
I had the great pleasure of working with Katy as her executive coach. She is an exceptional HR professional possessing strong leadership and motivational skills. She brings out the best in people because of her expertise in people management, customer service, and organizational development. Always balancing the needs of the business and the needs of the employee. She has a high level of business acumen and brings this to her work. Katy is a consummate and quick learner, always open and willing to grow. During our time together she single-handedly set up, lead, and delivered the HR function. She is dedicated and works hard to deliver successful results. I would have her on my team and highly recommend her.
Kylie Doering
I worked with Katy at the Bakery on O'Connell for 10years. Katy was fantastic to work with. Everyday she would bring alot of energy and passion. Katy has a keen eye for detail. She was also very proactive in improving areas of the business to help set it up in the long term for success. She always acted in a very professional manner with both customers and staff. The staff have so much respect for her. She made us all feel valued and knew how to help us all exceed in our positions.
Elaine Bailey Anderson
I had the great pleasure of working with Katy as her executive coach. She is an exceptional HR professional possessing strong leadership and motivational skills. She brings out the best in people because of her expertise in people management, customer service, and organizational development. Always balancing the needs of the business and the needs of the employee. She has a high level of business acumen and brings this to her work. Katy is a consummate and quick learner, always open and willing to grow. During our time together she single-handedly set up, lead, and delivered the HR function. She is dedicated and works hard to deliver successful results. I would have her on my team and highly recommend her.
Kylie Doering
I worked with Katy at the Bakery on O'Connell for 10years. Katy was fantastic to work with. Everyday she would bring alot of energy and passion. Katy has a keen eye for detail. She was also very proactive in improving areas of the business to help set it up in the long term for success. She always acted in a very professional manner with both customers and staff. The staff have so much respect for her. She made us all feel valued and knew how to help us all exceed in our positions.
Elaine Bailey Anderson
I had the great pleasure of working with Katy as her executive coach. She is an exceptional HR professional possessing strong leadership and motivational skills. She brings out the best in people because of her expertise in people management, customer service, and organizational development. Always balancing the needs of the business and the needs of the employee. She has a high level of business acumen and brings this to her work. Katy is a consummate and quick learner, always open and willing to grow. During our time together she single-handedly set up, lead, and delivered the HR function. She is dedicated and works hard to deliver successful results. I would have her on my team and highly recommend her.
Kylie Doering
I worked with Katy at the Bakery on O'Connell for 10years. Katy was fantastic to work with. Everyday she would bring alot of energy and passion. Katy has a keen eye for detail. She was also very proactive in improving areas of the business to help set it up in the long term for success. She always acted in a very professional manner with both customers and staff. The staff have so much respect for her. She made us all feel valued and knew how to help us all exceed in our positions.
Elaine Bailey Anderson
I had the great pleasure of working with Katy as her executive coach. She is an exceptional HR professional possessing strong leadership and motivational skills. She brings out the best in people because of her expertise in people management, customer service, and organizational development. Always balancing the needs of the business and the needs of the employee. She has a high level of business acumen and brings this to her work. Katy is a consummate and quick learner, always open and willing to grow. During our time together she single-handedly set up, lead, and delivered the HR function. She is dedicated and works hard to deliver successful results. I would have her on my team and highly recommend her.
Kylie Doering
I worked with Katy at the Bakery on O'Connell for 10years. Katy was fantastic to work with. Everyday she would bring alot of energy and passion. Katy has a keen eye for detail. She was also very proactive in improving areas of the business to help set it up in the long term for success. She always acted in a very professional manner with both customers and staff. The staff have so much respect for her. She made us all feel valued and knew how to help us all exceed in our positions.
Credentials
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Change Management
Australian Institute of ManagementJul, 2022- Oct, 2024 -
MBA Unit - Economics for Managers
Australian Institute of ManagementAug, 2021- Oct, 2024 -
MBA Unit - Managing Operational Improvement
Australian Institute of ManagementJan, 2021- Oct, 2024 -
Risk Management
Australian Institute of ManagementDec, 2020- Oct, 2024 -
MBA Unit - Managing Financial Resources
Australian Institute of ManagementOct, 2020- Oct, 2024 -
Business Sustainability Management
Cambridge Institute for Sustainability Leadership (CISL)Aug, 2020- Oct, 2024 -
Coaching & Mentoring
Australian Institute of ManagementJun, 2019- Oct, 2024 -
Manage People Effectively
Australian Institute of ManagementMay, 2019- Oct, 2024 -
Certificate 3 in Retail Operations
MEGT (Australia) LtdNov, 2011- Oct, 2024 -
Certificate 3 in Fitness
TAFE SAJul, 2009- Oct, 2024 -
Responsible Service of Alcohol
TAFE SADec, 2008- Oct, 2024 -
Certificate 4 in Hospitality
TAFE SAJun, 2008- Oct, 2024 -
Mental Health First Aid
Mindseye Training and ConsultingSep, 2020- Oct, 2024
Experience
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Matthews Hospitality Group
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Australia
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Hospitality
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1 - 100 Employee
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Manager of People and Culture
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Oct 2021 - Present
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Baptist Care (SA) Inc
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Australia
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Individual and Family Services
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200 - 300 Employee
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WHS and Injury Management Advisor
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Sep 2020 - Oct 2021
Working in a diverse and values driven organisation as part of a highly skilled Organisational Development team. Providing advice, support and training to leadership to meet strategic objectives for operational change and improvement. Empowering leaders of high-risk and complex services to deliver best practice WHS and IM support to their teams. Working in a diverse and values driven organisation as part of a highly skilled Organisational Development team. Providing advice, support and training to leadership to meet strategic objectives for operational change and improvement. Empowering leaders of high-risk and complex services to deliver best practice WHS and IM support to their teams.
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Sargent Social
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Adelaide, Australia
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Business Consultant
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Jan 2019 - Jun 2020
Supporting start-ups and small businesses with social media and developing goals and strategies for growth. Coaching and mentoring individuals in leadership, motivation and performance management. Supporting start-ups and small businesses with social media and developing goals and strategies for growth. Coaching and mentoring individuals in leadership, motivation and performance management.
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Bakery On O'Connell
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128-130 O'Connell St, North Adelaide 5006
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Senior Manager of People & Culture, Operations and Marketing
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Feb 2008 - Jan 2020
Involved in all aspects of managing, leading and developing the business at an operational and strategic level. Dedicated to my role I worked in any capacity required across 24/7 operations. My role included but was not limited to: - Developing and managing complete online presence, social media, website, photography, PR, comms, graphic design, SEO and reviews - Managing and leading the employee life-cycle, head count up to 70 in peak season - Creating systems and procedures tailored and specific to the businesses needs - Commitment to employee satisfaction and engagement - Strategic training and workforce planning - Daily oversight and review of customer service standards and product quality - Product development, production and promotion, maintaining 5-star safe and hygienic practices - Stakeholder relationship and stock management with suppliers and wholesale customers - Business finance, payroll and cost-benefit analysis - Catering manager for events with guests from 5 to 500 people - Registered Return to Work SA Coordinator Show less
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The David Roche Foundation
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Australia
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Museums
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1 - 100 Employee
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Social Media Consultant
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Jun 2016 - Jun 2017
Launching the social media presence for The David Roche Foundation (TDRF) and training in-house staff to follow on with management. Launching the social media presence for The David Roche Foundation (TDRF) and training in-house staff to follow on with management.
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University of South Australia
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Australia
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Higher Education
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700 & Above Employee
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Undergraduate Human Resources Representative
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Jun 2012 - Dec 2014
Recommended by Dr Gerry Treuren and Dr Erich Fein to represent Undergraduate HR at UniSA in academic workshops with industry professionals for the Curriculum Advisory Board. Chaired by Dr. Luke Faulkner. Recommended by Dr Gerry Treuren and Dr Erich Fein to represent Undergraduate HR at UniSA in academic workshops with industry professionals for the Curriculum Advisory Board. Chaired by Dr. Luke Faulkner.
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Spotless Group
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Australia
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Facilities Services
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700 & Above Employee
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Food And Beverage Supervisor
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Mar 2006 - Mar 2009
OH&S, RSA, Rostering, Staff Management, Stock Management, Working in a team environment, Customer Service, Stock Displays (According to Sponsors), Time Managememt. OH&S, RSA, Rostering, Staff Management, Stock Management, Working in a team environment, Customer Service, Stock Displays (According to Sponsors), Time Managememt.
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Wild Thyme Organics
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101/103 Melbourne St, North Adelaide 5006
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Supervisor
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Jan 2008 - Oct 2008
Safe Food Handling Procedures, Barista, Cleaning Duties, Cooking, Customer Service, Till Procedures and Authorising EFTPOS, Reconciling Daily Takings, Supplier and Stock Management, Opening and Closing Procedures, Supermarket Checkout. Safe Food Handling Procedures, Barista, Cleaning Duties, Cooking, Customer Service, Till Procedures and Authorising EFTPOS, Reconciling Daily Takings, Supplier and Stock Management, Opening and Closing Procedures, Supermarket Checkout.
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Botanical Gardens of Adelaide, Kiosk and Cafe Fibonacci
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Adelaide Botanic Gardens
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Supervisor (Simpson Kiosk and Cafe Fibonacci)
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Nov 2004 - Mar 2008
Kitchen Management, Cooking, Safe Food Handling Practices, Events, Barista, Opening and Closing Procedures, Cash Handling, Book Keeping, Daily Takings and Till Processes, Pays, Cleaning Duties, OH&S, Training and Development, Working Independently, Working in a team, Stock Management, Ordering. Kitchen Management, Cooking, Safe Food Handling Practices, Events, Barista, Opening and Closing Procedures, Cash Handling, Book Keeping, Daily Takings and Till Processes, Pays, Cleaning Duties, OH&S, Training and Development, Working Independently, Working in a team, Stock Management, Ordering.
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Education
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2020 - 2021
Australian Institute of Management
Masters of Business Administration, Distinction -
2009 - 2014
University of South Australia
Bachelor of Business Administration - BBA, Human Resource Management -
2017 - 2018
University of Newcastle
Masters of Business Psychology, *Deferred -
2020 - 2020
ITT International TEFL & TESOL
Teaching English or French as a Second or Foreign Language, 93% -
2002 - 2007
Glenunga International High School
SACE, Business Studies, Hospitality, Visual Art, Business Maths & Technology.
Community
