Experience

Alawwal Bank

• Saudi Arabia
• Banking
• 1 - 100 Employee

• MIS Specialist - Business Quality Management

  • Mar 2015 - Present

  Responsible to represents / communicates the Service Quality & MI analysis to internal and external stakeholders in quantitative, statistical and in graphical presentationEstablished robust dashboards for the department that are representative of service KPIs across the key functionalities of the Bank for PBG and Timely reporting of dashboards to the senior management. Dashboards in agreement and alignment with the senior management.Explore department requirements and provide accurate and consistent management information and statistics internally and externally.Generate, automate and produce operational reports and management information, adhering to SHB standards and ensuring compliance with information security protocols.Develop and monitors data quality standards to ensure accuracy in data analysis and recommends ways to improve data integrity.Assist with reviewing and documenting processes undertaken by the Department and making recommendations for their development.Applying lean principles & Methodologies for complex data analyzing whenever required and advise on best practice in using reports.Assisting the end-users with the system functionality and resolving related technical issues and act liaise with IT, BI & vendors for system related mattersDelivered several report templates and training staff for the convenience of Service Quality Officers as a part of their schedule reporting to management as an ongoing basis. viz, Qmatic, CDM, RIB, Social Media, After Sales, Branch Cash Position, ATM Debit Cards, Branches & Staff Performance, Customer Satisfaction Reports etc.,Collaborate with the Reporting officers and assigned vendors to identify and solve system problems or outages, and to research new or alternative solutions as necessaryParticipate and test planned or ad hoc system enhancements & upgradesPerform additional ad hoc tasks as required by department / SHB