Experience

Inserso Corporation

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Network Administrator

  • Dec 2022 - Present

• Network Technician

  • Mar 2022 - Dec 2022

• System Engineer

  • Jun 2020 - Mar 2022



Valiant Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Dispatcher

  • Sep 2019 - Jun 2020

  - Dispatching service technicians to clients as needed, and notifying them of their assigned tasks - Filtering and assigning out service tickets to appreciate technicians, and escalating tickets when needed

• Reactive Service Technican

  • Apr 2019 - Jun 2020

  - Serve as first point of contact for customers seeking technical assistance over the phone or email - Perform remote (VNC, Splashtop) troubleshooting through diagnostic techniques and pertinent questions, follow-up and update customer information as needed- Troubleshoot client backup software's (Autotask Endpoint backup, Datto)- Create and maintain users in AD, and managed users with group policies- Troubleshooting networking equipment’s (Access Points, Switches, Firewall) remotely, replacing hardware as needed, MFP printer’s, and VOIP Phone systems



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Mobile Expert

  • Jul 2018 - Apr 2019

  • Provided exceptional customer service to individuals visiting, including greeting customers, and answering phones assessing their needs • Assisted with troubleshooting mobile devices (iPhone, Android, Tablets), including resetting and wiping when devices are traded in for promotions • Setup iPhones and Android devices for customers also helped with transferring data over to new devices when needed • Assisted customers with service activations, changes and bill payments, responding to billing inquires, equipment replacement, and processing price plan changes and upgrades • Maintained knowledge, vendor and product training, while performing other duties and tasks as assigned • Build customers confidence by making their experience comfortable, simple and solving their issues. • Share customer experience with the rest of my team including management



Cowtan & Tout

• United States
• Textile Manufacturing
• 1 - 100 Employee

• IT Helpdesk

  • Apr 2018 - Jun 2018

  - Provided technical support and troubleshooting for computers via phone, email, and remote connections (VNC), and networks, at corporate office as well as at company showroom sites. - Run diagnostic programs to resolve problems - Routine checkup for office computers making sure computers are up to date. - Troubleshooting printers (replace cartridges, and replacing printer parts when needed) - Document all issues and generate reports detailing common problems and errors - Follow up on clients to ensure problem has been resolved - Setting up new computers when needed, and installing required software’s, and setting up new user profiles. - Mac OS Support, Configuration and Troubleshooting - Maintain networks, hardware, and software



Micro Center

• United States
• Retail
• 700 & Above Employee

• Build Your Own Sales Assoicate

  • Jul 2014 - Sep 2016

• Cashier Customer Service

  • Jul 2013 - Jul 2014