Senior IT Project Manager

• Apr 2023 - Present

IT Project Manager

• Oct 2019 - Feb 2023

I was employed to this exciting new role to introduce a project management best practice and provide change management expertise across all new software and business wide projects. Managing multiple consecutive projects and programme reporting to the Board. Including: * New warehouse conveyor system – working with the manufacturer the team designed, tested and successfully delivered a warehouse management programme of applications which fully integrated with the UK’s first apparel industry warehouse multi conveyor system. * New ecommerce website – the team worked with a web design partner to deliver a streamlined customer self service website. * Despatch management software – this legacy software was redesigned and rewritten in .NET to integrate with the new conveyor system and enable further paperless operational efficiencies. * Brexit – multiple business projects planning for the changes a Brexit agreement would bring and the subsequent unforeseen far reaching impact on EU trading. * IT Transformation – a programme of transformation projects to implement best practice ITIL service management, project and change management frameworks supported by Jira. Show less

Consultant Project Manager

• Sep 2017 - Apr 2019

In this role, I held full responsibility for overseeing the strategic implementation of iManage document management software: successfully delivered in accordance with budgetary requirements and agreed timescales. With full oversight of the project, I was accountable for managing the budget and allocation of resources to ensure the alignment of project and commercial objectives. For instance, I played an integral role in sourcing and selecting a supplier and implementation partner; leading contract negotiations and ensuring that all risk was effectively managed. I also completed extensive business analysis to identify requirements and played an active role in influencing the product design by coordinating with and managing the supplier, external IT, the internal teams and stakeholders. As part of my remit, I also ensured compliance with all regulatory requirements, GPDR and organisational protocols by reviewing internal processes and implementing policy changes with key stakeholders. A critical component in the project’s success included maintaining open lines of communication with senior stakeholders and the firm; achieved by coordinating firm wide roadshows, regular Project Board meetings and an extensive communications campaign. Following the completion of extensive testing and the deployment of a pilot programme, a comprehensive training programme was delivered to facilitate the use of the iManage product across all business areas. The project team and myself received highly positive feedback with regards to the delivery, training and launch support. Show less

Project Manager

• Mar 2013 - Aug 2017

Whilst in this role at Michelmores, I spearheaded the planning and deployment of a diverse range of successful IT and business change projects within the firm. These included: • Overseeing a change project which incorporated training and automatic time capture resulting in increased chargeable hours across the firm by 18%. In addition. • Managing the implementation of HR and Payroll solutions which included extensive process automation and employee self-service. • The implementation of a bespoke Learning Management solution which was designed by the Learning and Development Team to save time and increase productivity:These projects encompassds ensuring that detailed requirements were captured and clearly documented to enable the correct solution configuration as well as managing the project scope, timescales, budget, resources, risk, issues and communication between all parties. I also, personally, carried out lessons learnt reviews, maintaining a central lesson learnt register and ensured they were applied to subsequent projects. Show less

Operations Manager

• Oct 2010 - Mar 2013

As Operations Manager, I provided strategic direction for 19 staff in various support teams within Operations; overseeing resource management, appraisals, recruitment, staff development, mentoring and coaching, implementing new policies and procedure where needed, finding efficiencies and problem-solving. Whilst in this role, I held joint responsibility, with the Operations Director, for implementing as well as managing extensive change which included new support software.

IT Support & Project Manager

• Jan 2008 - Oct 2010

n this role, I held full responsibility for the IT support services provided to the business and the IT support team members. As such, I oversaw recruitment, appraisals, resource management, staff development and training, implementing security policies and procedures, trend analysis and problem-solving. In this capacity, I successfully managed IT software projects, with full responsibility for budget and resource management, planning and implementation.