Experience

CIE Tours

• United States
• Travel Arrangements
• 100 - 200 Employee

• Contracts Manager - Scheduled Tours, Britain

  • Jan 2020 - Present

  Responsibility for contracting all hotels and visitor attractions in Britain for our programme of multi-day scheduled tour itineraries. Key areas of the role include building and maintaining supplier partnerships, negotiating rates, managing budgets for overall tour costs, and liaising with other departments during the planning process and the operating season. I also have responsibility for ensuring all elements of the products are set up in the system in order to drive bookings, pricing and… Show more Responsibility for contracting all hotels and visitor attractions in Britain for our programme of multi-day scheduled tour itineraries. Key areas of the role include building and maintaining supplier partnerships, negotiating rates, managing budgets for overall tour costs, and liaising with other departments during the planning process and the operating season. I also have responsibility for ensuring all elements of the products are set up in the system in order to drive bookings, pricing and reports.

• Contracting Executive UK

  • Jun 2015 - Jan 2020

  Cardiff, United Kingdom UK hotel contracting executive for CIE Tours International, a luxury coach tour operator specialising in Britain and Ireland. Working with new and existing 4-star hotels to be featured on a number of our different tour series itineraries. Negotiating rates and contract terms with hotels in England, Wales and Scotland.



Viator

• United States
• Travel Arrangements
• 100 - 200 Employee

• Market Coordinator

  • May 2013 - Jun 2015

  London, United Kingdom • A product role for an international travel company offering tours and experiences all over the world • Working with suppliers in Paris and the regional French, Belgian and Moroccan markets to ensure all product details are correct and up to date • Supporting the Market Manager to source new tours and new suppliers in France, Belgium and Morocco • Managing operational issues on a day to day basis - prices, availability and special offers • Liaising with suppliers and the in-house… Show more • A product role for an international travel company offering tours and experiences all over the world • Working with suppliers in Paris and the regional French, Belgian and Moroccan markets to ensure all product details are correct and up to date • Supporting the Market Manager to source new tours and new suppliers in France, Belgium and Morocco • Managing operational issues on a day to day basis - prices, availability and special offers • Liaising with suppliers and the in-house copywriter and marketing team to launch new products and ensure they fit Viator's style and target audience Show less



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Freelance Copywriter

  • Apr 2013 - Jun 2013

  London, United Kingdom • Producing destination copy for the North American hub for all divisions of the STA Travel website • Producing informative copy regarding all aspects of working and travelling around the USA. • Re-writing brochure copy to make it easier to read and more direct • Ensuring the copy is aimed at STA's target market and adheres to company guidelines



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Content Coordinator

  • Jul 2012 - Mar 2013

  London, United Kingdom • Part of a worldwide project to review, update and improve the accuracy of the descriptions for over 30,000 hotels featured on the Expedia.com and Hotels.com websites. • Working to targets and deadlines and prioritising tasks accordingly • Proofreading hotel descriptions for spelling and grammar mistakes • Using in-house software to update text and photos on the live websites • Communicating with hotels to ensure the content is as accurate as possible in order to drive business… Show more • Part of a worldwide project to review, update and improve the accuracy of the descriptions for over 30,000 hotels featured on the Expedia.com and Hotels.com websites. • Working to targets and deadlines and prioritising tasks accordingly • Proofreading hotel descriptions for spelling and grammar mistakes • Using in-house software to update text and photos on the live websites • Communicating with hotels to ensure the content is as accurate as possible in order to drive business and profit for both parties • Teamwork and co-ordinating with different departments to ensure improvements are made where necessary • Analysing the way hotel amenities are displayed (wording and phrasing) on Expedia's website compared to three major US competitor sites in order to develop the Expedia site in future Show less



Interactive Resorts

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Ski specialist sales consultant

  • Sep 2008 - Jul 2012

  London, United Kingdom • Sales and customer service for an online ski travel agent, selling holidays to European and North American destinations • Responsible for all sales to Swiss resorts and ensuring end of year targets were constantly hit • Specialist in dealing with the luxury market • Dealing with groups from 2-40 people and ensuring all requirements are met • Writing e-newsletters, website copy and blogs to promote different resorts and chalets • PowerPoint presentations to train new members of… Show more • Sales and customer service for an online ski travel agent, selling holidays to European and North American destinations • Responsible for all sales to Swiss resorts and ensuring end of year targets were constantly hit • Specialist in dealing with the luxury market • Dealing with groups from 2-40 people and ensuring all requirements are met • Writing e-newsletters, website copy and blogs to promote different resorts and chalets • PowerPoint presentations to train new members of staff • Working under pressure and to meet regular individual and team targets • Updating websites with prices, availability and chalet descriptions • Training new team members • Organising visits to resorts to see chalets and meet chalet owners Show less



Madame Vacances

• France
• Hospitality
• 1 - 100 Employee

• Receptionist / Reception Manager

  • Dec 2006 - Apr 2008

  Rhone-Alpes, France • Based in the French Alps and the south western coast • French-speaking, front of house position on a seasonal basis • Arrivals and departures – preparing and completing paperwork • Responding to guest questions and problems • Co-ordinating with other departments • Reservations and general administrative duties • Responsibility and supervision of up to three other team members