Experience

Principal. Global Events

• United Kingdom
• Events Services
• 1 - 100 Employee

• Head Of Operations

  • Feb 2020 - Present

  • Work directly with company Directors to define and implement the strategy and growth plans for the company. • Control operational budgets and ensure targets are being reached and surpassed. • Lead, manage and motivate a team of 14 people with a varying range of experience. • Support the team and oversee the planning and delivery of events, as well as manage resources and workloads effectively to bring about the successful completion of events and objectives. • Deliver all aspects of departmental management including: recruitment, staff training, 1:1 catch-ups, personal development appraisals, performance monitoring, team building and day-to-day tasks such as personnel issues, days off, sickness, etc. • Be the main point of contact for suppliers and partners; maintain and develop excellent working relationships to optimise collaboration, cost savings and referral opportunities. • Develop and manage existing client relationships, particularly key accounts. • Actively participate in business development, both by seeking new clients and by showcasing the company to potential new clients/in business pitches, including the preparation and delivery of required documentation and presentations. • Check and update client contracts; review and advise the team on supplier contracts. • Develop the CRM system and ensure team uses it effectively and keeps it up to date. • Identify and improve company policies and procedures and ensure adherence. • Contribute to the re-design of the company’s websites, proposal templates and other visuals. Show less



Banks Sadler

• United Kingdom
• Events Services
• 1 - 100 Employee

• Project Director

  • May 2018 - Feb 2020

  • Plan and deliver a variety of events around the World, including Conferences, Road Shows, Global Incentives (up to 5,000 pax) and Gaming Competitions for a multitude of clients (Sony PlayStation, Estee Lauder, Philip Morris, IBM, Gartner, etc). • Full end-to-end event management, namely: venue research; preparation of creative proposals to clients; site visits; complex event budgeting; liaise with internal production department/external AV companies; web-site build and delegate registration management; select and manage all suppliers, including DMCs, hotels, transportation companies, entertainment and prop hire agencies, etc; on-site staff arrangements, including resourcing project team and allocating tasks and duties; reconciling all accounts; risk and Health & Safety analysis, crisis management, and contingency planning. • Provide leadership, direction and support to an events team of 10, alongside the Team Manager – check and approve budgets, proposals and client correspondence; provide guidance; train new hires; continuously improve processes • Establish and develop strong client relationships. Develop new business from existing and prospective clients. Show less



Wedgewood DMC Group

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior Project Manager & Head of Department

  • Aug 2015 - May 2018

  • Prepare, design and operate corporate incentive programmes throughout the UK an Ireland for groups of 10-1,300 delegates. This includes the provision of all ground services (transfers, hotels, restaurants, guides, etc) and events management (catering, production, entertainment, décor), namely gala & awards dinners, conferences, meetings and team building activities.• Provide full logistical support of pharmaceutical groups attending medical congresses.• Direct line management and mentoring of a team of four Project Managers.• Actively develop business from a multitude of regions, represent the company in international industry events and conduct sales trips.• Manage IT and Social Media for the company: fix computer issues; design marketing email campaigns; prepare and upload engaging content on Facebook, Instagram and Twitter. Show less

• Project Manager (Corporate Groups & Events)

  • May 2012 - May 2018

  • Plan and coordinate MICE programmes from inception to conclusion for up to 200 delegates coming into the UK.• Develop new business from three emerging markets (Portugal, Brazil and Turkey) and cement Wedgewood’s leading position in other more established markets.• Prepare detailed bespoke proposals for clients and build strong professional relationships with stakeholders from different regions.• Liaise and negotiate with suppliers – from hotels, restaurants, transfers and guides to venue sourcing, décor, catering, entertainment and event production.• Operate the ground programme, including complex transport logistics, onsite events management and coordination of the different services.• Financial management and budgeting – prepare detailed quotes, manage suppliers’ bills, invoice clients.Other responsibilities: IT & Social Media Manager – be the first point-of-contact for any IT-related issues; design marketing email campaigns; upload engaging content on Facebook and Twitter. Show less



PenniBlack

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Event Manager

  • Jan 2012 - May 2012

  Event set up and preparation, manage staff and coordinate event onsite Event set up and preparation, manage staff and coordinate event onsite



Club Urban Diversion Adventures

• United States
• Events Services
• 1 - 100 Employee

• Event Manager

  • Jan 2011 - Dec 2011

  • Plan, promote and coordinate 15-20 events a month across the San Francisco region, including dinners, parties, national trips, themed tours and outdoor activities for up to 300 delegates. • Develop a varied and unique set of events each month, research event content, ROI analysis and budget management (up to $10K per month); liaise with venues and suppliers and manage purchase orders. Host and coordinate events on-site. • Event write-up and publishing, use of social media for promotion, design of marketing materials (flyers, brochures, online campaigns, etc.). Show less



Team Fit Together

• London, UK

• Events Coordinator

  • Jul 2010 - Dec 2010

  • Organisation of sporting events to encourage community involvement. • Develop a pack of corporate team building activities delivered to SKY Broadcasting • Plan and coordinate several croquet tournaments and family open days. • Organisation of sporting events to encourage community involvement. • Develop a pack of corporate team building activities delivered to SKY Broadcasting • Plan and coordinate several croquet tournaments and family open days.



Broadbase Events Ltd

• Security and Investigations

• Event Steward

  • May 2010 - Aug 2010

  Direct members of the public, ensure health & safety Direct members of the public, ensure health & safety



Lettice Events

• United Kingdom
• Events Services
• 1 - 100 Employee

• Events Assistant - Logistics

  • Nov 2009 - Mar 2010

  • Warehouse and stock management: monitor stock changes, deliveries and returns. • Event preparation, setting-up, co-ordination and closure: load and check equipment, mount and dismount infra-structures, back-of-house operations (cleaning and clearing) and front-of-house (liaising with clients, managing staff). • Warehouse and stock management: monitor stock changes, deliveries and returns. • Event preparation, setting-up, co-ordination and closure: load and check equipment, mount and dismount infra-structures, back-of-house operations (cleaning and clearing) and front-of-house (liaising with clients, managing staff).



Altice Arena

• Portugal
• Events Services
• 1 - 100 Employee

• Events Assistant - Intern

  • Jul 2007 - Jul 2007

  • PA to Marketing & PR department: ensure timely response to all enquiries, contact patrons, collect customer feedback; PA to Production department: logistics • Update suppliers’ database • Contribute to the staging and setting-up of 3 large-scale concerts, broadcast live on national television • PA to Marketing & PR department: ensure timely response to all enquiries, contact patrons, collect customer feedback; PA to Production department: logistics • Update suppliers’ database • Contribute to the staging and setting-up of 3 large-scale concerts, broadcast live on national television