Experience

Nordic Investment Bank

• Finland
• Banking
• 300 - 400 Employee

• IT Specialist

  • Apr 2018 - Present

  Helsinki Area, Finland



Auricle Music & Media

• Freelancer

  • Oct 2014 - Present

  Helsinki Private company. Freelance musician / photographer / jack of all trades.



Nordea

• Finland
• Banking
• 700 & Above Employee

• Service Desk Specialist

  • Mar 2016 - Apr 2018

  Helsinki Service Desk Specialist at Nordea, a leading Nordic commercial bank. - Provided IT support to bank's internal personnel. - Worked as a key member of the Service Desk team, assisting employees with various technical issues, troubleshooting, guidance etc. For the office apps, banking apps, hardware, printers, network etc. - Served also as a team's ticket coordinator. Coordinated ticket queues and ensured adherence to SLA's. - I also served as a team trainer for the new team… Show more Service Desk Specialist at Nordea, a leading Nordic commercial bank. - Provided IT support to bank's internal personnel. - Worked as a key member of the Service Desk team, assisting employees with various technical issues, troubleshooting, guidance etc. For the office apps, banking apps, hardware, printers, network etc. - Served also as a team's ticket coordinator. Coordinated ticket queues and ensured adherence to SLA's. - I also served as a team trainer for the new team members in Finland and Poland. Ensured our new team members were equipped with the necessary knowledge and skills on systems and processes. Created training materials, instructions, and documentation for the trainings. Show less



Barona

• Finland
• Staffing and Recruiting
• 700 & Above Employee

• Service Desk Agent

  • Feb 2015 - Mar 2016

  Helsinki Service Desk Agent. Contracted and worked full time at Fujitsu. - Provided comprehensive IT support to middle-sized company clients and their personnel. - Offered assistance and guidance via phone, ticketing system, and email channels. - Troubleshot hardware, software, and network-related issues, ensuring prompt resolutions. - Handled user administration tasks, including user account creation, modification, and termination. - Collaborated with colleagues and other specialists… Show more Service Desk Agent. Contracted and worked full time at Fujitsu. - Provided comprehensive IT support to middle-sized company clients and their personnel. - Offered assistance and guidance via phone, ticketing system, and email channels. - Troubleshot hardware, software, and network-related issues, ensuring prompt resolutions. - Handled user administration tasks, including user account creation, modification, and termination. - Collaborated with colleagues and other specialists to address complex IT issues and optimize systems. Show less



ManpowerGroup Talent Solutions

• Staffing and Recruiting
• 700 & Above Employee

• IT Specialist

  • Apr 2010 - Jan 2015

  Jyväskylä IT Service Desk 2010 - 2013 My main tasks: - Provided comprehensive IT support to both external clients (primarily staff members of small and medium-sized businesses) and internal personnel. - Delivered technical assistance, effectively resolving hardware, software, mobile device and network issues. - Assisted clients with software installations, updates, and troubleshooting, ensuring smooth and efficient operations. - During the time, I also had change to learn the user… Show more IT Service Desk 2010 - 2013 My main tasks: - Provided comprehensive IT support to both external clients (primarily staff members of small and medium-sized businesses) and internal personnel. - Delivered technical assistance, effectively resolving hardware, software, mobile device and network issues. - Assisted clients with software installations, updates, and troubleshooting, ensuring smooth and efficient operations. - During the time, I also had change to learn the user administration processes. I also learned many valuable skills on MS Servers, Active Directory, MS Exchange, SCCM etc. In 2013 I got a change to start in a new role and I worked two years as a Service Coordinator. - My tasks were to manage and prioritise onsite ticket queues, ensuring efficient ticket assignment and resolution. - Coordinated and delegated tickets to both our internal onsite team and subcontractors worldwide. Show less



Manpower Finland

• Finland
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Customer Service

  • Feb 2008 - Mar 2010

  Jyväskylä As a Technical Customer Service Representative, I provided ICT help to customers as a subcontractor for Telia, ensuring their satisfaction through effective support and problem-solving. Additionally, I worked within Manpower's Service Desk, delivering ICT support to their internal personnel.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Mobile Device tester

  • Sep 2008 - Nov 2009

  Jyväskylä Alongside my main job, I had the opportunity to work part-time as a smartphone prototype tester for Nokia Phones. My tasks were to run test programs for the mobile devices and report the possible bugs and faults during the process. My primary focus was on assessing the functionality, performance, and usability of the devices to ensure the quality standards and user expectations.



Oy Panda Ab

• Finland
• IT Services and IT Consulting
• 1 - 100 Employee

• Packer

  • Jun 2007 - Sep 2007

  Jyväskylä



Oy Panda Ab

• Finland
• IT Services and IT Consulting
• 1 - 100 Employee

• Packer

  • Jun 2006 - Dec 2006

  Jyväskylä



Metso

• Finland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Database editor

  • Jun 2002 - Dec 2002

  Jyväskylä Continued the database project in Metso after my internship and graduation. I collected the paper machine process data and edited it to readable, searchable and more accessible format in MS Access.



Metso

• Finland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Database editor

  • Sep 2001 - Feb 2002

  Jyväskylä My internship in Metso as a database editor. I collected the paper machine process data and edited it to readable, searchable and more accessible format in MS Access.