Experience

Wahl Australia & New Zealand

• Australia
• Manufacturing
• 1 - 100 Employee

• Marketing Coordinator

  • Nov 2021 - Present



The Colour Salon

• Australia
• Retail
• 1 - 100 Employee

• Senior Hairstylist

  • Jan 2020 - Nov 2021



Absolique Hair Health Clinic

• Wellness and Fitness Services

• Administrative Assistant/Assistant Trichologist

  • Apr 2018 - Feb 2019

  • Recording, and editing video content for social media platforms and websites • In-clinic specialized hair and scalp treatments and hairdressing services • Monitoring and creating content for Social Media • All appointment setting including interstate and overseas bookings • Assisting Trichologist with day to day tasks to ensure their day runs efficiently • Management of the after-treatment experience • Taking orders and sending of stock to customers locally and overseas • Monitoring and ordering stock • General housekeeping and admin duties • Creating comparison documents for each client to track progress • Updating and editing all business websites • Writing blog content Show less



Salon Velocity

• Senior Hairdresser & Acting Manager

  • May 2015 - Jun 2017

  • EFT/Till and start/end of day procedures • Addressing any customer complaints • All appointment setting • Regular and accurate stock take • Responsible for all store ordering • General housekeeping and admin duties • Responsible for all complex cut and colour work • Ensuring clients end result expectations are realistic • EFT/Till and start/end of day procedures • Addressing any customer complaints • All appointment setting • Regular and accurate stock take • Responsible for all store ordering • General housekeeping and admin duties • Responsible for all complex cut and colour work • Ensuring clients end result expectations are realistic



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• Customer Service Consultant

  • Jan 2014 - Nov 2014

  • Took inbound customer service calls • Performing outbound calls to follow up on customer requests and conduct quality assurance surveys • Detailed note taking and CRM entry for each phone call ACHIEVEMENTS • Chosen to take an active role in a team who made improvements and adjustments to the departments policies and procedures manuals. • Selected to be trained in Roadside Assistance calls • Took inbound customer service calls • Performing outbound calls to follow up on customer requests and conduct quality assurance surveys • Detailed note taking and CRM entry for each phone call ACHIEVEMENTS • Chosen to take an active role in a team who made improvements and adjustments to the departments policies and procedures manuals. • Selected to be trained in Roadside Assistance calls



Genisis Hair

• Senior Hairdresser & Acting Manager

  • Apr 2012 - Jan 2014

  • Performing business open and close procedures • Liaising with the owner and implementing policies • Banking and inventory control • Regular appointments with sales representatives • Responsible for all complex cut and colour work • Ensuring clients end result expectations are realistic ACHIEVEMENTS • Lead hairstylist for RAW awards 2013 • Performing business open and close procedures • Liaising with the owner and implementing policies • Banking and inventory control • Regular appointments with sales representatives • Responsible for all complex cut and colour work • Ensuring clients end result expectations are realistic ACHIEVEMENTS • Lead hairstylist for RAW awards 2013



GlamaCo Australia

• Senior Sales Consultant and 2IC

  • Jan 2011 - Jan 2012

  • Managing the store float, inclusive of banking • Calculating KPI’s and budgets and encouraging and assisting staff to achieve these figures. • Stock management and maintenance • Handling all phone orders • Hair colour technician for Natural Look ACHIEVEMENTS • -Selected to represent GlamaCo at the National Hair and Beauty Expo on the Natural Look stand • Managing the store float, inclusive of banking • Calculating KPI’s and budgets and encouraging and assisting staff to achieve these figures. • Stock management and maintenance • Handling all phone orders • Hair colour technician for Natural Look ACHIEVEMENTS • -Selected to represent GlamaCo at the National Hair and Beauty Expo on the Natural Look stand