Experience

Rutgers University School of Nursing
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• User Support Specialist IV

  • Jan 2018 - Present

Rutgers University
• United States
• Higher Education
• 700 & Above Employee
• Desktop Support/Field Service Engineer

  • Jun 2017 - Jan 2018


METROPOLITAN FAMILY HEALTH NETWORK, INC.

• Hospitals and Health Care
• 1 - 100 Employee

• MIS/IT Assistant

  • Aug 2016 - Jun 2017

  Manage and coordinate IT processes by working with other departments. Test established procedures and modify as needed. Support everyday IT issues. Manage and coordinate IT processes by working with other departments. Test established procedures and modify as needed. Support everyday IT issues.



Cushman & Wakefield - Formerly DTZ

• United States
• Commercial Real Estate
• 700 & Above Employee

• System Administrator

  • Jun 2006 - Dec 2015

  Handled all issues escalated from lower level service desk specialists by working with engineers and other departments to ensure customers’ satisfaction. Led team of SME to plan and manage projects, including company moving and migration. • Led service desk escalation team of 5 to resolve issues, reducing tickets opened time and gaining customer satisfaction, while documenting solutions for further reference. • Created and rolled out installation and upgrading plans (servers and software) used to prevent compatibility and security issues. • Managed product lifecycle refresh projects for ~300 computers, across 4 offices and 3 states, including migrating Windows Operating System (Windows XP to Windows 7) within 6 months. • Managed full lifecycle relocation projects from building the space (MDF, cabling, and ISP selection) to moving in, including disconnecting, reconnecting, and testing equipment and Day 1 operation. • Identified trends in the ticketing system and grouped together, reducing duplication of troubleshooting time and resources. • Handled sensitive and confidential AD / Exchange accounts, configuring and updating requests to provide users access as needed. • Installed and configured VM / Windows server during moving project, resolving printing issues for users. • Supported legal department on IT related issues such as retrieving archived files and emails. Acted as solo technical contact person and managed all IT related matters for a network with 50 users. • Set up and maintained backup system and library, including testing for DR. • Created desktop os / software images, ensuring needs of different groups were met. • Managed public internet domains. Show less



Newmark Grubb Knight Frank

• United States
• Real Estate
• 1 - 100 Employee

• HELP DESK SYSTEMS ANALYST

  • Dec 1999 - May 2006

  Resolved user IT related issues. Responded to helpdesk cases by priority assigned by the supervisor. • Provided technical support and assistance to team members and users, clearly and concisely training on the proper use of equipment and software. • Diagnosed and resolved technical problems and issues with both hardware and software. • Deployed new computers, ensuring proper transfer of all user setting and files. • Installed hardware and peripherals, including monitor, keyboards, printers, and disk drives, as well as software packages such as operating systems, office automation tools, and real estate systems. • Ensured a stable and secure desktop environment at the Home Office and Regional offices, minimizing user down time Show less


Toys"R"Us
• United States
• Retail
• 700 & Above Employee
• Network Administrator

  • Jan 1996 - Jan 1999