Experience

Divine Savior Holy Angels High School

• United States
• Education Management
• 1 - 100 Employee

• Director of Technology

  • Sep 2016 - Present

  What does a Director of Technology do for a school? Think of every piece of technology and infrastructure that powers today's technology infused with a learning environment. Its my teams job to not only ensure that 1000 faculty, staff, and students are all fully supported by the schools technology. Not accepting how things were done, my team seeks to continue DSHA's leadership in incorporating new avenues of technology into the school learning experience. a few of my duties: - Lead the development of a shared strategic vision for the full integration of technology through DSHA - Facilitate strategic utilization of technology across all academic and operational areas to create a rigorous and engaging learning environment for students and a robust system to support non-profit operations - Act as the Incident response commander for all Cyber Security initiatives including roll out of MFA, Phishing testing, Secure Endpoint and ongoing cyber security enhancements - Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT infrastructures, including virtual servers and SAN, PCs, operating systems, Cisco voip phones and telepresence, software applications,and peripherals - Structure the technology education of faculty by creating professional development opportunities to include coaching, workshops, seminars, print materials and online learning communities - Prepare and manage annual technology budgets to navigate increasing technology needs without adverse schoolwide budget ramifications Show less



Divine Savior Holy Angels High School

• Mental Health Care
• 1 - 100 Employee

• External IT Consultant

  • Jul 2006 - Present

  I provide IT consulting servers to Family Options as their primary IT resource. A few of my duties include: ● Implement HIPAA compliant IT solutions to meet government mandated patient privacy rules. ● Design and maintain an automated backup system for critical data all within a minimal budget. ● Identify business wide cost saving IT opportunities based on new technologies and vendors. ● Administer and support all internal IT systems. I provide IT consulting servers to Family Options as their primary IT resource. A few of my duties include: ● Implement HIPAA compliant IT solutions to meet government mandated patient privacy rules. ● Design and maintain an automated backup system for critical data all within a minimal budget. ● Identify business wide cost saving IT opportunities based on new technologies and vendors. ● Administer and support all internal IT systems.



RingLead: a ZoomInfo Company

• United States
• Software Development
• 1 - 100 Employee

• Sr Director of Data Operations

  • Nov 2015 - Sep 2016

  Data Operations, and Big Data in general, is the future of business. I am on the cutting edge of that future and a driving force for the future improvements and processes that will empower RingLead to dominate this space. What i do? ● Architect scalable processes to offer via RingLead data services. ● Build vendor network of supplemental API sources to compliment the RingLead existing technology offerings. ● Manage large offshore research team to conduct scalable low cost research efforts. ● Pioneer the data standards for internal RingLead data ensuring standardization and field level validity while eliminating duplicates and unusable records. ● Provide full life cycle project management leadership to deliver results routinely below budget and on time for massive fortune 500 clients. ● Drive the technical operations of RingLead to support the cutting edge software and services we offer. Show less



Broadlook Technologies

• Software Development
• 1 - 100 Employee

• Director of Technical Operations

  • Jul 2009 - Nov 2015

  As the Director of Technical Operations for Broadlook Technologies i oversee many of the day to day tasks and ensure they are being done as efficiently and automated as possible. My years of experience with Broadlook at various positions makes me the ideal candidate to view the total picture and find ways to improve the daily processes.A few of my duties include:● Build and cultivate a global team of IT staff using both internal, remote, and contracted resources.● Manage an infrastructure base that includes over 100 servers spread across various data centers and online providers to provide redundancy, virtualization, and backup for enterprise wide systems.● Identify, budget, and implement new company wide IT infrastructure with a limited budget.● Define corporate infrastructure policies for security and lifecycle management.● Advise and educate the board on what they could expect from proposed IT investments.● Fluent in all company business critical IT systems including Salesforce.com CRM. Show less

• Director of Training and Support

  • Mar 2005 - Sep 2009

  Managing a support and training department is about more then ensuring phone calls get answered. It starts with the relationship with your clients and comes down to being their champion to success. I was able to build a customer success team before it was the new thing for companies to invest upon.A few of my duties included:● Managed the team responsible for supporting a client base of over 10,000 users across 23 countries.● Recruit and manage a diverse team of technical support, client success, and training personal toimprove customer retention.● Design client experience for support portal to dramatically lower client frustrations andimplement client feedback mechanism.● Build customer success metrics to trigger positive client interactions before allowing churn.● Develop a curriculum for an online certification program using Moodle to build a network ofchampion users.● Build a library of online training content for client self-service including webinars, short videos,product documentation, and troubleshooting guides.● Travel on site to large client installations to conduct enterprise wide training seminars for newuser bases. Show less