Experience

Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties

• United States
• Individual and Family Services
• 100 - 200 Employee

• Salesforce Administrator

  • Jul 2022 - Present



Donaldina Cameron House

• Technology Officer

  • May 2016 - Aug 2022

  Salesforce Systems Administrator - Serve as the primary Salesforce environment Systems Administrator for 20+ users - Manage day-to-day administrative functions including user account maintenance, reports and dashboards, and data cleaning/de-duplication - Stay up-to-date with existing and emerging platform functionality - Train new users and develop strategies to increase platform adoption and build existing users' skill set in the Salesforce ecosystem - Improve and maintain data… Show more Salesforce Systems Administrator - Serve as the primary Salesforce environment Systems Administrator for 20+ users - Manage day-to-day administrative functions including user account maintenance, reports and dashboards, and data cleaning/de-duplication - Stay up-to-date with existing and emerging platform functionality - Train new users and develop strategies to increase platform adoption and build existing users' skill set in the Salesforce ecosystem - Improve and maintain data quality through user training and automation tools - Manage the development lifecycle in the agency's Salesforce org including requirement gathering, solution design, building, user testing, and deployment - Manage integrations with other applications including Conga Composer and FormAssembly - Experience with Salesforce applications/solutions including NonProfit Success Pack, Program Management Module, and Pardot - Oversaw the rollout of Salesforce to the Fundraising and Social Services program teams IT - Work cross-functionally to identify business needs and project manage the execution of appropriate solutions to meet those needs - Develop and implement strategies that leverage technology to address business requirements and improve workflow - Project managed a VOIP implementation for the organization

• Operations & Technology Manager

  • Sep 2013 - May 2016

  Operations - Coordinated facility maintenance and upkeep - Supervised the agency's Operations team and processes - Managed and coordinated requests for space rentals and building tours - Supported day-to-day operations, programs, and special events Technology - Developed strategies to leverage technology solutions to increase staff/volunteer productivity and meet agency business requirements - Resolved IT support requests - Performed Salesforce Administrator duties

• Associate Director for Youth Ministries

  • Apr 2007 - Sep 2013

  - Responsible for program development, budget management, and administrative support in various youth programs including a week long residence camp and a weekly Friday night leadership development and fellowship program. - Recruited, supervised, and trained volunteers and staff. - Provided database management assistance in Microsoft Access before facilitating the adoption of the Salesforce platform for data management in the youth department. - Assisted with the planning and… Show more - Responsible for program development, budget management, and administrative support in various youth programs including a week long residence camp and a weekly Friday night leadership development and fellowship program. - Recruited, supervised, and trained volunteers and staff. - Provided database management assistance in Microsoft Access before facilitating the adoption of the Salesforce platform for data management in the youth department. - Assisted with the planning and implementation of community events and agency fundraisers including Cameron House’s annual Gala and community carnival events. - Facilitated communications with volunteers, parents of participants, alumni, and community partners.