Shannon Juneja
Key Account Executive for UK at Corti- Claim this Profile
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English Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Joe Salmon FIIC
I met and interviewed Shannon after she was selected to be a BT Customer Legend. Shannon became one of twelve BT Legends nominated by senior leaders across the business, in recognition of her outstanding work and relentless approach to making it great for BT's customers. It was really inspiring to speak with Shannon to hear how she stays true to her customer intuition, her ability to fully immerse herself into understanding the customer experience; and how she always looks for ways to make things better to drive customer satisfaction and Net Promoter Scores. A true customer champion through and through.
Sabapathy Krishnan
"Shannon is a meticulous manager of project requirements and manages to stay focused on the voice of the customer. In every project that I've worked wih Shannon, she has shown me how to balance smart business analysis with a broader strategic view of customer needs. Shannon is a great leader and mentor."
Joe Salmon FIIC
I met and interviewed Shannon after she was selected to be a BT Customer Legend. Shannon became one of twelve BT Legends nominated by senior leaders across the business, in recognition of her outstanding work and relentless approach to making it great for BT's customers. It was really inspiring to speak with Shannon to hear how she stays true to her customer intuition, her ability to fully immerse herself into understanding the customer experience; and how she always looks for ways to make things better to drive customer satisfaction and Net Promoter Scores. A true customer champion through and through.
Sabapathy Krishnan
"Shannon is a meticulous manager of project requirements and manages to stay focused on the voice of the customer. In every project that I've worked wih Shannon, she has shown me how to balance smart business analysis with a broader strategic view of customer needs. Shannon is a great leader and mentor."
Joe Salmon FIIC
I met and interviewed Shannon after she was selected to be a BT Customer Legend. Shannon became one of twelve BT Legends nominated by senior leaders across the business, in recognition of her outstanding work and relentless approach to making it great for BT's customers. It was really inspiring to speak with Shannon to hear how she stays true to her customer intuition, her ability to fully immerse herself into understanding the customer experience; and how she always looks for ways to make things better to drive customer satisfaction and Net Promoter Scores. A true customer champion through and through.
Sabapathy Krishnan
"Shannon is a meticulous manager of project requirements and manages to stay focused on the voice of the customer. In every project that I've worked wih Shannon, she has shown me how to balance smart business analysis with a broader strategic view of customer needs. Shannon is a great leader and mentor."
Joe Salmon FIIC
I met and interviewed Shannon after she was selected to be a BT Customer Legend. Shannon became one of twelve BT Legends nominated by senior leaders across the business, in recognition of her outstanding work and relentless approach to making it great for BT's customers. It was really inspiring to speak with Shannon to hear how she stays true to her customer intuition, her ability to fully immerse herself into understanding the customer experience; and how she always looks for ways to make things better to drive customer satisfaction and Net Promoter Scores. A true customer champion through and through.
Sabapathy Krishnan
"Shannon is a meticulous manager of project requirements and manages to stay focused on the voice of the customer. In every project that I've worked wih Shannon, she has shown me how to balance smart business analysis with a broader strategic view of customer needs. Shannon is a great leader and mentor."
Credentials
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Design Thinking: Understanding the Process
LinkedInJan, 2022- Nov, 2024 -
Agile Project Leadership
LinkedInSep, 2021- Nov, 2024 -
Business Development Foundations: Researching Market and Customer Needs
LinkedInSep, 2021- Nov, 2024 -
Customer Experience Masterclass Completed
Awards InternationalSep, 2021- Nov, 2024 -
Customer Experience: Journey Mapping
LinkedInAug, 2021- Nov, 2024 -
Customer Success Management Fundamentals
LinkedInAug, 2021- Nov, 2024 -
Talent Management
LinkedInAug, 2021- Nov, 2024 -
Customer Experience: Service Blueprinting
LinkedInJul, 2021- Nov, 2024 -
Design Thinking: Implementing the Process
LinkedInJul, 2021- Nov, 2024 -
LTA Level 1 Tennis Coaching Assitant
Lawn Tennis Association
Experience
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Corti
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Denmark
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Software Development
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1 - 100 Employee
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Key Account Executive for UK
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Feb 2022 - Present
Looking forward to using Corti AI software to support the current overwhelming demand on our NHS, starting with supporting early diagnosis for cardiac arrests Looking forward to using Corti AI software to support the current overwhelming demand on our NHS, starting with supporting early diagnosis for cardiac arrests
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yhangry
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United Kingdom
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Food and Beverage Services
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1 - 100 Employee
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Customer Happiness Manager
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Oct 2021 - Feb 2022
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New Business Account Director
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Jul 2019 - Jul 2021
I am responsible for delivering a positive customer experience resulting in year-on-year revenue growth across my 9 NHS account base in London. I build trusted working relationships and lead strategic workshops with C level executives to successfully sell, flexible long-term value add technology solutions that align to the trusts vision.
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Digital Product Manager
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Feb 2019 - Jul 2019
Transforming our customer's online user experience journeys across Wholesale. Creating MVP's to be validated by stakeholders, translating product requirements into technology, UX and UI
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Lead Project Manager
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Jun 2018 - Feb 2019
Supported a programme of 14 interdependent projects. Delivered a challenge to get 4 out of the 14 business initiatives approved in 6 months for Wholesale Fixed Transformation. Implemented a new sales tool and achieved a 30% adoption rate from the sales community within the first 2 weeks of launch, targeted for 100% by end April 19.
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BT Wholesale
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Telecommunications
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500 - 600 Employee
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BT Business Wholesale and Ventures Graduate
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Sep 2016 - Jun 2018
Rotation 1 - Project and Acting Operational Team Manager Responsible for the transition of Wholesale Hosted provision skills as part of a site relocation project. Developed and delivered a clear engagement plan to build the new team, create and roll out a training plan, whilst maintaining service and minimising any customer impacts. Rotation 2 - Customer Escalation and Experience Manager Responsible for managing the customer escalation team within Wholesale, supporting our… Show more Rotation 1 - Project and Acting Operational Team Manager Responsible for the transition of Wholesale Hosted provision skills as part of a site relocation project. Developed and delivered a clear engagement plan to build the new team, create and roll out a training plan, whilst maintaining service and minimising any customer impacts. Rotation 2 - Customer Escalation and Experience Manager Responsible for managing the customer escalation team within Wholesale, supporting our customers’ Ethernet and PPC estate. Recognised for being a VOC ambassador driving change across the business via the BT Legends campaign. Rotation 3 - Intelligent Assets IOT Product and Service Launch Created a managed service desk and managed the service team for the Intelligent IoT Solutions Product. Supported in defining and developing all the operational processes and procedures for the E2E journey from pre-order through to billing (including MSO’s/PEWs). Delivered initial customer orders within the delivery target to support ongoing contractual discussions. Show less Rotation 1 - Project and Acting Operational Team Manager Responsible for the transition of Wholesale Hosted provision skills as part of a site relocation project. Developed and delivered a clear engagement plan to build the new team, create and roll out a training plan, whilst maintaining service and minimising any customer impacts. Rotation 2 - Customer Escalation and Experience Manager Responsible for managing the customer escalation team within Wholesale, supporting our… Show more Rotation 1 - Project and Acting Operational Team Manager Responsible for the transition of Wholesale Hosted provision skills as part of a site relocation project. Developed and delivered a clear engagement plan to build the new team, create and roll out a training plan, whilst maintaining service and minimising any customer impacts. Rotation 2 - Customer Escalation and Experience Manager Responsible for managing the customer escalation team within Wholesale, supporting our customers’ Ethernet and PPC estate. Recognised for being a VOC ambassador driving change across the business via the BT Legends campaign. Rotation 3 - Intelligent Assets IOT Product and Service Launch Created a managed service desk and managed the service team for the Intelligent IoT Solutions Product. Supported in defining and developing all the operational processes and procedures for the E2E journey from pre-order through to billing (including MSO’s/PEWs). Delivered initial customer orders within the delivery target to support ongoing contractual discussions. Show less
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Work Experience
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Aug 2013 - Sep 2013
Worked across all the divisions, PR, Creative Design, SEO, Account Executive. Worked across all the divisions, PR, Creative Design, SEO, Account Executive.
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Education
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2013 - 2016
University of Warwick
Psychology, Psychology -
2008 - 2013
Dubai College
A levels in Biology, Chemistry,Geography and Economics, Biology, General, Chemistry,Geography
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