Experience

BladeRoom Data Centres

• United Kingdom
• Construction
• 1 - 100 Employee

• Factory Project Manager

  • May 2023 - Present



PKL Group (UK) Ltd

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Progect manager

  • Oct 2018 - Apr 2023



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Deputy Store Manager

  • Feb 2011 - Jun 2018

  To deliver the stores full Profit and loss account of units taking approx. £65m pa, across up to fourteen departments. Responsible for the welfare and management of up to 320 colleagues. Recruit, train, develop, coach and manage heads of departments. Deliver and manage change projects to cost and timescales. Manage internal and external complaints. Remain legal and compliant to internal and external policies and procedures. - Outperformed customer satisfaction measures consistently. Analyzed customer trending reports and facilitated required improvements and targeted training.- Beat profit target by 0.65% versus budget, 20.28% achieved. Review all cost lines by department, setting stretched targets and reviewing poor performing areas.- Reduced labour spend on previous year by £92K. Reduced management headcount by one. Reviewed and implemented more multiskilling across store. Held department managers to budgeted hours and absence targets. Managed department’s productivity through regular review with teams.- Improved wastage performance on previous year by £12k. Continually reviewed departmental performance by category, targeting areas for improvement, working with supply chain and coaching management teams to deliver improvement.- Saved £22k against unknown loss budget. Working in collaboration with third party security team, business coaches and managers. Targeted areas of poor performance. - Managed 4 long term absence cases within store resulting in dismissal, fairly and considerate reviewing all options and working with occupational health to come to right outcome.- Responsible for the planning and execution of several change projects running consecutively.Communicated change, engaged teams and ensured training delivered reviewing as it landed feeding back issues and opportunities for improvement.- Consistently achieved internal and external audits of process and legal compliance. Show less

• Customer Services Manager

  • Mar 2010 - Feb 2011

  Proactively seek and understand customer issues across all areas of the store, communicate and develop training strategies to further enhance customer experience and then land to management teams. Ensure service levels were maintained throughout trading day ensuring that all areas off accountability were sufficiently covered and remained productive whilst remaining within a tight labour budget. Train, develop coach and manage approx. 85 colleagues and 6 team leaders.- Coached and inspired leadership teams to achieve customer service metrics across all areas of the store which were failing in many areas.- Improved colleague satisfaction annual survey by +19%.- Implemented successfully several change and new initative projects such as cash loss and technology improvements.- Nomintaed as colleagues manager of the year.- Reduced cost year on year across department. Show less

• Dry Goods Manager

  • Jan 2008 - Mar 2010

  Delivering operational excellence across 4 departments to achieve a profitable overall department. Driving sales through product ranging, availability and customer service levels. Being a trusted and engaging leader who leads by example the values and behaviours expected. Coach and develop my team to fulfill the department and stores talent requirements.- Improved service standards, exceeding corporate benchmarks.- Drove improved performance of departments through regular interpretation and understanding of available reporting. - Coached, mentored and developed 5 colleagues to team leaders and 4 team leaders to department managers and recognised by regional manager for supporting the talent pipeline for both store and region. Show less

• Stock Control Manager

  • Nov 2004 - Jan 2008

  To have impact and influence across all departments inventory controls and stock management. Maintain great availability to grow sales within store. Investigating stock loss and proactively look and facilitate action plans to reduce wastage and overall cost to improve profitability. Financial stock accounting and invoice reconciliation.