Experience

Alexander & Bjӧrck

• United Kingdom
• Events Services
• 1 - 100 Employee

• Operations Manager

  • Aug 2022 - Present



Jack Sprat Management & Events Ltd

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2022 - Aug 2022



JPL Catering Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Aug 2021 - Dec 2021

  A spectacular company to work with, thank you for the project opportunity! Success to all at JPL A spectacular company to work with, thank you for the project opportunity! Success to all at JPL



Diamond Home Support

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Business Owner

  • Jul 2020 - Jul 2021

  Manage staff of 15 and over, oversee daily business operations. Coordinate recruitment, hiring, and training of new hires. Maintain and procure supplies while monitoring inventory levels. Process payroll and manage business income and expenses. Promote domestic cleaning services, gardening and home assistance to local individuals and businesses. Manage staff of 15 and over, oversee daily business operations. Coordinate recruitment, hiring, and training of new hires. Maintain and procure supplies while monitoring inventory levels. Process payroll and manage business income and expenses. Promote domestic cleaning services, gardening and home assistance to local individuals and businesses.



The Good Eating Company

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Catering Manager

  • Feb 2017 - Sep 2020

  Supervised unit team members and delegated daily tasks. Mentored and motivated staff to ensure high levels of productivity and customer service delivery. Monitored profit and loss, turnover, and expenditure while monitoring financial targets. Maintained and updated financial records and provided accurate and timely reports aligned with company procedures. Oversaw workplace health and safety by ensuring positive Health and Safety Assessments score. Achieved considerable increase in unit profit through in-depth review of client needs and sales profiles including internal hospitality requirements and menu development. Show less



CH&CO

• United Kingdom
• Hospitality
• 700 & Above Employee

• Retail Manager

  • Jul 2016 - Jan 2017

  Controlled logistics of restaurant, private events, and fine dining experiences. Managed café, gourmet kiosks, and food carts. Recruited and trained new staff members while delegating tasks accordingly. Responded to customer queries and resolved complaints. Procured stock and oversaw wastage control. Administered payroll while preparing staff rotas and holiday schedules. Developed innovative sales strategies by conducting market research on new products. Controlled logistics of restaurant, private events, and fine dining experiences. Managed café, gourmet kiosks, and food carts. Recruited and trained new staff members while delegating tasks accordingly. Responded to customer queries and resolved complaints. Procured stock and oversaw wastage control. Administered payroll while preparing staff rotas and holiday schedules. Developed innovative sales strategies by conducting market research on new products.



Cerimônias Cariocas 2016

• Brazil
• Events Services
• 1 - 100 Employee

• Senior Catering Manager - CCW

  • Feb 2016 - May 2016

  Coordinated multi-functional catering services operations and catering budgets across three integrated areas including catering, cleaning, and wastage. Created catering requirements for events aligned with needs of clients, cast, crew, and staff. Partnerships cultivated and nurtured with stakeholders. Crafted catering policies, ordering systems, and planning. Coordinated multi-functional catering services operations and catering budgets across three integrated areas including catering, cleaning, and wastage. Created catering requirements for events aligned with needs of clients, cast, crew, and staff. Partnerships cultivated and nurtured with stakeholders. Crafted catering policies, ordering systems, and planning.



Kofler & Kompanie GmbH

• Germany
• Hospitality
• 1 - 100 Employee

• Senior Project Manager

  • Aug 2013 - Feb 2016

  Managed a large team of managers and staff, oversaw operational planning of four major stadiums in Brasília (Mané Garrincha), Belo Horizonte (Mineirão), Rio de Janeiro (Maracanã), and São Paulo (Itaquera). Created and controlled operational budget. Liaised with clients and catering service suppliers while maintaining seamless communication channels. Coordinated consumption control of all stock and beverages. Monitored beverages supplies, service procedures, and logistics performance. Facilitated team training and ensured team development opportunities. - Spearheaded project management of FIFA MATCH Affiliates Catering Program hosting 30K+ guests. - Designed and implemented new stocktaking system to manage demands of logistics and distribution across four stadiums.- Planned and delivered training for 250+ managers and leading 2K+ catering staff on all four stadiums.- Led tender and bidding document process and directed project management for Rio 2016 Olympic Games. - Recognized as “Most Promising Professional” within the company. Show less

• Senior Project Manager

  • Sep 2013 - Dec 2015



MATCH Hospitality AG

• Switzerland
• Hospitality
• 100 - 200 Employee

• Operations Catering Manager / VIP Hospitality Manager

  • May 2013 - Jul 2013

  Oversaw operational planning including catering and hospitality at Maracanã Stadium in Rio de Janeiro. Managed third-party suppliers, logistics, catering suppliers, and staffing. Supervised and facilitated training of 250+ staff including F&B and logistics managers. Prepared health and safety assessments for catering areas. - Led VIP food and beverage service for most renowned stadium of Confederation Cup 2013. - Planned and developed health and safety strategy aligned with Brazilian rules and regulations, approved process, standards, and minimum requirements with health and safety officials. - Steered Lesson Learned Process by delivered an overview of hospitality services provided during FIFA Confederation Cup 2013 and created mitigation plans to assist with FIFA World Cup Brazil 2014 management procedures. Show less



Smart Group Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Catering Manager

  • Jul 2012 - Aug 2012

  Management of Lloyds Bank Group' Suite in London Olympics Games 2012, working and liaising with iLUKA. Setting up the event, team training, route planning, inventory control and supervision of the service. Awarded by the board of Lloyds Bank for excellence in service. http://www.youtube.com/watch?v=B5wedoCFSkk&sns=em Management of Lloyds Bank Group' Suite in London Olympics Games 2012, working and liaising with iLUKA. Setting up the event, team training, route planning, inventory control and supervision of the service. Awarded by the board of Lloyds Bank for excellence in service. http://www.youtube.com/watch?v=B5wedoCFSkk&sns=em



CH&CO

• United Kingdom
• Hospitality
• 700 & Above Employee

• Deputy General Manager

  • Jun 2008 - May 2010

  Charlton House at the IET Savoy Place The building has been the London home of the Institution of Engineering and Technology since 1909. As a Deputy General Manager working and managing the whole conference, banqueting and hospitality operation and leading a large team of supervisors and staff. Also responsible for HR, accounting, payroll, budget/wages control and forecaster, rota, Health & Safety, staff development, beverage & food service, daily operational meeting, training and counselling. Show less



Searcys

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Operations Manager

  • Jan 2004 - Jun 2008

  Searcy at Mansion House - The Official Residence of the Right Honourable the Lord Mayor of London. Led catering and logistics of services for Her Majesty The Queen’s 80th birthday. Organised banquet to honour His Excellency Brazilian President. Coordinated and supervised Annual Easter Banquet dedicated to Ambassadors, Ministers, Secretaries of State and Sheriffs. Managed The Lord Mayor’s Show, Remembrance Day Annual Luncheon, 400th Anniversary Banquet of The Worshipful Company of Butchers hosting Her Royal Highness The Princess Anne. Show less