Manager, Service Engineering

• Sep 2021 - Present

Responsible for overseeing and coordinating the efforts of integrating service requirements into NorthStar’s product development cycle and for identifying methodologies that ensure NorthStar products are service and customer friendly. Responsible for overseeing a team that works hand in hand with customers, Field Service Engineers (FSEs), Technical Support Representatives, Product Development Engineers, Science, and Microbiology to determine customer and service related requirements to ensure that serviceability and usability is considered in all NorthStar released products. Manages the operations of Reliability and Test Evaluation (RT&E), the Service Repair Depot, the development and implementation of Field Actions, and service documentation updates as part of the product development process (PDP). Show less

Lead Engineer

• May 2019 - Sep 2021

Responsible for leading and mentoring other engineers and technicians, managing both an internal team and outsourced partners. Assists in managing the development of products and processes in compliance with FDA/cGMP regulations and standards. Engages directly in problem-solving while developing standards and processes. Acts as a liaison between program management and the design team to drive design projects to completion.Leads the development and implementation of the Reliability Testing & Evaluation program which consists of Accelerated Life Testing, Accelerated Stress Screening, and Reliability Testing. Mean Time Between Failure (M.T.B.F.) and reliability metrics are used to influence product development work and supports the company service strategy.Service Engineering core team member for instrumentation related company projects and initiatives. Acts as Subject Matter Expert for sustaining and service development opportunities. Assists in the development and writing of policies and procedures for Service Engineering following GDP and cGMP practices in a heavily regulated environment (FDA, NRC, OSHA, etc). Maintains and continuously develops personal knowledge and expertise related to the servicing of core and supplementary products.Engages in people development, training, team building, goal-planning, and performance reviews. Maintains and supports employee morale and engagement. Show less

Sustaining and Service Development Engineer

• Aug 2017 - May 2019

Responsible for ensuring that service requirements are integrated into NorthStar’s product development cycle, identifying methodologies that ensure NorthStar products are service and customer friendly, and facilitating product development, testing, and support through an Accelerated Life Testing program. I work hand in hand with customers, field service engineers, engineering technicians, technical support representatives, and product development engineers to determine customer and service related requirements to ensure serviceability and usability are considered in all NorthStar released products. This role requires a strong ability to work cross-functionally and possess experience working with cross-functional teams. Show less

Vice President

• Jan 2018 - Present

RLS & Associates, Inc.’s (RLS) mission is to help the transit community meet current and future challenges in an affordable, practical, and high-quality manner, while maintaining the highest standard of honesty, integrity, and professionalism. RLS provides training, technical assistance, and transportation management and operations consulting services to small, medium, and large public transit systems, federal and state departments of transportation, government agencies, and paratransit operators. Show less

Board Member

• Jan 2018 - Present

Field Service Engineer

• Jul 2013 - Aug 2017

As a service engineer, I perform corrective maintenance, preventative maintenance, installations, and field change orders to medical imaging equipment at hospitals and clinics. In addition to the technical aspects, this role also involves a great deal of customer service. This includes identifying and resolving customer complaints, providing customers with solutions to problems, and working with doctors in high stress situations. This role also requires an operational understanding of the regulatory environment of patient care facilities, including FDA and local requirements. Show less

Computer Lab Attendant

• Aug 2010 - May 2013

Technical Analyst

• Jul 2007 - Dec 2008