Tamara Hagen
Instructional Designer/Trainer at Logical Operations- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Logical Operations Modern Classroom Certified Trainer (MCCT®)
CertNexusApr, 2018- Nov, 2024 -
Certified CyberSAFE Credential
Logical OperationsApr, 2015- Nov, 2024
Experience
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Logical Operations
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United States
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Education Administration Programs
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1 - 100 Employee
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Instructional Designer/Trainer
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2014 - Present
As an instructional designer at Logical Operations, I design and develop courses that provide students with the best learning experience possible through instructor-led training. I have worked on courses for instruction in the modern classroom, effective presentations, multiple cloud-based applications, the Windows 10 operating system, cybersecurity certification programs, desktop applications, and other business and professional development topics. As a trainer for Logical Operations, I have used Zoom and WebEx to teach 1500 people, including one class of 500 students, how to be better at training virtually in today's modern classroom. DESIGN and DEVELOPMENT ✔ Design instructional material based on desired performance-based outcomes. ✔ Create multimedia storyboards for short animated instructional videos. ✔ Deliver content to test audiences to ensure it meets desired instructional goals. PROJECT MANAGEMENT ✔ Provide project support and training to contractors. ✔ Contribute to the ongoing refinement of the company's instructional design processes and standards. TRAINING ✔ Train K-12 teachers, college professors, and corporate trainers in Modern Classroom Certified Trainer (MCCT). ✔ Freelance trainer for New Horizons at Logical Operations. Show less
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NIIT Life Sciences
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Professional Training and Coaching
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1 - 100 Employee
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Content Lead ► Instructional Designer and Developer
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2013 - 2014
As a solutions developer for Eagle Productivity Solutions I worked with pharmaceutical companies to design and develop interactive training sessions and reference materials focused on managing change, supporting vital initiatives, and deploying new Customer Relationship Management (CRM) and business intelligence analytics systems. DESIGN ✔ Consulted with Subject Matter Experts (SMEs) to develop scenarios that participants agreed were relevant and focused on what they needed to do when back in the field. ✔ Designed and developed business intelligence analytics training that integrated system functionality training with building business acumen and strategic thinking. DEVELOPMENT ✔ Led team of writers, translators, graphic designers, and Flash programmers that developed 106 reference materials (quick reference cards, videos, and user guides) in both English and French (total 212) in 20 weeks, which led to fewer Help Desk calls than expected. ✔ Developed unique 1.5--2-day interactive instructor-led training sessions for three business units that received participant content score of 4.69 out of 5. ✔ Developed a 4 hour virtual instructor-led manager training module centered around coaching scenarios that received a participant content score of 4.67 out of 5. PROJECT MANAGEMENT ✔ Worked with client and CRM vendor to build training databases on tight timeline to provide participants with realistic interactive training. ✔ Reinforced stakeholder relationship by maintaining focus on training event as only one portion of client’s key business shift to customer-centered sales model. ✔ Planned, led, and monitored team efforts to project completion, coordinating development, internal reviews, client reviews, revision, and translation within assigned deadlines. Show less
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NIIT Life Sciences
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Professional Training and Coaching
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1 - 100 Employee
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Technical Trainer ► On-Site Classroom ♦ Virtual/WebEx
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2011 - 2012
As a trainer for Eagle, I worked on multiple large-scale software deployments in the United States and Canada, using content-mirrored instruction to train pharmaceutical sales representatives on Customer Relationship Management (CRM) and Closed Loop Marketing (CLM). INSTRUCTOR-LED TRAINING (LIVE & VIRTUAL) ✔ Successfully moved aggressive sales representatives through the change management process ✔ Instilled the knowledge, skills and confidence needed to fully commit to their new sales systems ✔ 90% adoption rate VIRTUAL TRAINING (WebEx) ✔ Excelled at troubleshooting individual participants’ issues while keeping entire group engaged ✔ Received an average client presentation score of 4.7 out of 5 PARTICIPANT FEEDBACK "Our trainer was fantastic!!!!! Tamara was fun, organized, thorough, knowledgeable, and patient. I wish we could have her help with every new learning system!" "Tamara was an engaging and interesting instructor and made the learning process and material fun and easy to follow along. I would definitely choose to have her as an instructor in any online course I would take in the future." ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Eagle is the leading provider of technology training and consulting for the pharmaceutical industry worldwide. It is known for its expertise in human factors—the science of how people learn new behaviors—and its transformative deployments of every major hardware and software platform. Eagle’s clients include 18 of the top 20 pharma companies. It has trained users in more than 40 countries and more than 20 languages, with a flexible deployment model that serves user groups ranging from 25 to 6,000. Founded in 1988, Eagle has offices in Rochester, New York, Frankfurt, Germany, and Málaga, Spain. www.eagleproductivity.com Show less
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UNO Charter School Network
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United States
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Education Administration Programs
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1 - 100 Employee
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Educator & Curriculum Developer
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2010 - 2011
Designed curriculum and taught introductory technology class focused on digital citizenship, blogging and social media, and information literacy, resulting in students’ improved understanding of how to use technology as a critical thinking tool. Designed curriculum and taught introductory technology class focused on digital citizenship, blogging and social media, and information literacy, resulting in students’ improved understanding of how to use technology as a critical thinking tool.
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Chicago Public Schools
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United States
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Education Administration Programs
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700 & Above Employee
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Educator & Curriculum Developer
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2005 - 2010
Developed scope, sequence, and curriculum for original blended learning course focused on problem-based learning where high school students identified a social or environmental problem, analyzed it using Geographic Information Systems (GIS) software, and proposed solutions using varied Web 2.0 tools. Developed scope, sequence, and curriculum for original blended learning course focused on problem-based learning where high school students identified a social or environmental problem, analyzed it using Geographic Information Systems (GIS) software, and proposed solutions using varied Web 2.0 tools.
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University of Wisconsin-Madison
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Higher Education
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700 & Above Employee
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Program Coordinator
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2001 - 2002
Coordinated a six-week summer residential science enrichment program for high school students . Hired, trained and supervised 10 graduate student instructors, recruited participants, acted as parent liaison, taught study skills course, coordinated field trips and lectures about scientific careers and preparing for college life, and organized research poster presentation sessions. Coordinated a six-week summer residential science enrichment program for high school students . Hired, trained and supervised 10 graduate student instructors, recruited participants, acted as parent liaison, taught study skills course, coordinated field trips and lectures about scientific careers and preparing for college life, and organized research poster presentation sessions.
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Children's Institute
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Rochester, New York Area
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Project Coordinator
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1995 - 1999
Oversaw ongoing development and analysis of major Rochester early childhood education project. In 1999 the project had 2000 subjects and 10 data collection points. Coordinated data collection for a 4-year longitudinal study examining a) long term outcomes for children served by the Primary Mental Health Project (PMHP) and b) pathways to substance use and abuse in 800 NY state 5th-12th grade students. Oversaw ongoing development and analysis of major Rochester early childhood education project. In 1999 the project had 2000 subjects and 10 data collection points. Coordinated data collection for a 4-year longitudinal study examining a) long term outcomes for children served by the Primary Mental Health Project (PMHP) and b) pathways to substance use and abuse in 800 NY state 5th-12th grade students.
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Education
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1999 - 2004
University of Wisconsin-Madison
M.A., History of Science, Technology & Medicine -
1992 - 1995
McGill University
B.A., Psychology -
1990 - 1992
Wittenberg University
Psychology
Community
