Experience

Tech Prep Rising Innovators

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Rising Innovator

  • Mar 2023 - Present

  Texas, United States Accepted into Tech Equity Collective's Tech Prep program. Tech Prep is a holistic career coaching program designed to support Black professionals looking to transition into technical roles. Through live and on-demand coaching sessions, playbooks, and workshops, Rising Innovators are equipped with the know-how to successfully navigate their career transition.



Agility Insurance Services

• United States
• Insurance
• 1 - 100 Employee

• ACA Life and Health Insurance Advisor

  • 2021 - Present

  Richardson, Texas, United States Onboarding professional utilizing quality playbooks, regulations, and technical processes for efficient product enrollments. Strategically calculated premiums, fulfilled policy qualifiers, analyzed insurance programs, managed renewals, and delivered compelling proposals, quotes, and presentations to clients.



Gallagher

• United States
• Insurance
• 700 & Above Employee

• Customer Advocate

  • 2022 - 2022

  Katy, Texas, United States Product support specialist, understanding the root of customer finance purchases and providing long-term solutions. Utilizing Salesforce and Service Cloud for efficient management of client interactions and information for a seamless and responsive support experience.



Hub Hyundai West

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Center Manager

  • 2019 - 2019

  Katy, Texas, United States Point of contact for customer accounts, complaints and escalations. Conducts operational reviews. Adapts to technology changes to ensure accurate reporting and data analysis. Maintains team customer service levels and training to boost and retain company revenue.



HUB Hyundai Katy

• Sales Consultant

  • 2019 - 2019

  Katy, Texas, United States Public speaking professional presenting company products and features to prospective and existing customers in order to sell product value on points that meet client needs and exceed expectations; demonstrated strong negotiation practices and ability to upsell.



Texas Department of State Health Services

• United States
• Government Administration
• 700 & Above Employee

• Quality Assurance Inspector IV

  • 2014 - 2017

  Austin, Texas, United States Conducted complex inspections, investigations, and quality assurance reviews. Evaluated and reviewed company procedures and implementation, prepared and distributed reports and correspondence dealing with results in meat processing facilities and verifying corrective actions had been applied.