Experience

heycar

• Germany
• Software Development
• 200 - 300 Employee

• Customer Success Associate | Account Management

  • Jan 2022 - Present

  ▪ Account Management +85 B2B clients (car dealers) --> Cross & Upselling within the products an services of the Marketplace - Farming. ▪ In charge of the e-Learning Platform project heycar Academy. Develop of the new features and contents. ▪ Data Analysis trought Looker and Hubspot --> follow up meetings with team and clients ▪ Account Management +85 B2B clients (car dealers) --> Cross & Upselling within the products an services of the Marketplace - Farming. ▪ In charge of the e-Learning Platform project heycar Academy. Develop of the new features and contents. ▪ Data Analysis trought Looker and Hubspot --> follow up meetings with team and clients



UTA Edenred - España y Portugal

• Spain
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Care Specialist

  • Oct 2021 - Jan 2022

  ▪ Account Management +100 B2B clients (truck dealers and truck owners) --> Cross & Upselling Spain and Portugal ▪ Onboarding on the platform --> activation of the card and devices inside the customer area. Follow up with doubts. ▪ Coordination of the e-Learning platform --> content and analisys ▪ Account Management +100 B2B clients (truck dealers and truck owners) --> Cross & Upselling Spain and Portugal ▪ Onboarding on the platform --> activation of the card and devices inside the customer area. Follow up with doubts. ▪ Coordination of the e-Learning platform --> content and analisys



Media Markt Iberia

• Spain
• Computers and Electronics Manufacturing
• 700 & Above Employee

• B2B Manager

  • Dec 2019 - Mar 2021

  ▪ Account Management +150 B2B clients --> Market development - Cross & Upselling - Farming ▪ In charge of the Digital Transformation projects. Develop strategies and features according witj needs of each client. ▪ Data Analysis trought Power BI --> follow up meetings with team and clients ▪ Research of technology suppliers. Managing of existing suppliers. ▪ Account Management +150 B2B clients --> Market development - Cross & Upselling - Farming ▪ In charge of the Digital Transformation projects. Develop strategies and features according witj needs of each client. ▪ Data Analysis trought Power BI --> follow up meetings with team and clients ▪ Research of technology suppliers. Managing of existing suppliers.



Media Markt Iberia

• Spain
• Computers and Electronics Manufacturing
• 700 & Above Employee

• B2B Specilist

  • Jul 2019 - Oct 2019

  ▪ Searching for new IT transformatios projects with existing clients. Fields: Education (e-learning and upgrade of equipment and software). ▪ Analisys of performance of each client and product rotation ▪ Searching for new IT transformatios projects with existing clients. Fields: Education (e-learning and upgrade of equipment and software). ▪ Analisys of performance of each client and product rotation



Ubiflow

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Business Developer Manager Spain

  • May 2018 - Jul 2019

  ▪ Steering and monitoring the marketing and promotional plan for the Spanish Market ▪ Main point of contact and represent Spanish team interests in the relationships with other departments (Marketing, IT, Accounting…) and other stakeholders in Spain. ▪ Developed and organized webinars for 100+ new companies to increase sales by promoting RE and automotive solutions. ▪ Managed annual strategic account plan ads 10+ of top clients of portfolio in portals. ▪ Achieved customer service satisfaction above 92% ▪ Prepared monthly presentations for CEO and partners to review performance. Show less



AC Marca

• Spain
• Manufacturing
• 300 - 400 Employee

• Online Marketing

  • Feb 2017 - Oct 2017

  o Blog: +3 news weekly o IG: + post weekly ▪ Performance monitoring Google Ads: Traffic, CTR, CAC ▪ Prepared Bi-monthly marketing reporting (traffic, click to rate) to board of directors ▪ Collaborated with the development of TotalTech +, with i+D project for Hardware Stores. o Blog: +3 news weekly o IG: + post weekly ▪ Performance monitoring Google Ads: Traffic, CTR, CAC ▪ Prepared Bi-monthly marketing reporting (traffic, click to rate) to board of directors ▪ Collaborated with the development of TotalTech +, with i+D project for Hardware Stores.



DIVERCITY

• Colombia
• Entertainment Providers
• 1 - 100 Employee

• • Feb 2015 - Sep 2016

  ▪ Management and monitoring the Affiliation Program. Responsible for the team service level and quality. ▪ Build an engaged and performant Customer Support team to support the growth ▪ Evaluated Market analysis to advertise the park in Latin America (Panama, Perú, Guatemala, etc) and gain new B2B Customers. Product Specialist 02/17 - 12/17 ▪ Launch of park new product to clients ▪ Reports preparation based on retention, interaction with products and conversion rate ▪ Creation and analysis of surveys of customer satisfaction. Education Show less

• • Apr 2013 - Feb 2015

  ▪ Event management▪ B2B account management



Mgardeazabal Asesores

• Ejecutiva de Cuenta

  • 2011 - 2013

  Gestión de todos los aspectos relacionados con eventos de clientes: incluyendo gestión de procesos y planificación previa del programa de la actividad. Entre ellos, la gestión de clientes y asistentes. Desarrollo del concepto desde el inicio hasta el final: creación de presupuestos, revisión y selección del lugar ideal, gestión de proveedores, la gestión en el lugar del evento y la negociación de precios. Manejo de Presupuestos, Organización de Eventos, BTL (activaciones de marca, lanzamientos de producto, apertura de tiendas, congresos) Show less



CINTEL

• Telecommunications
• 1 - 100 Employee

• CM y Comunicaciones

  • Feb 2010 - Jan 2011