Experience

Mesa Community College

• United States
• Higher Education
• 700 & Above Employee

• Counseling adjunct faculty

  • Dec 2021 - Present



Paradise Valley Community College

• Higher Education
• 300 - 400 Employee

• Counseling Adjunct Faculty

  • Sep 2009 - Present

  Provided services to campus in alignment to Counseling Health and Wellness ● Provided coaching/counseling services for students in academic/career area ● Referred students to community resources for additional support ● Prepared curriculum, rubrics, learning contracts and syllabi for varied learning styles ● Facilitated and evaluated learning for college level Life Skills, Career Development and College Success courses, including extensive use of instructional technology ●… Show more Provided services to campus in alignment to Counseling Health and Wellness ● Provided coaching/counseling services for students in academic/career area ● Referred students to community resources for additional support ● Prepared curriculum, rubrics, learning contracts and syllabi for varied learning styles ● Facilitated and evaluated learning for college level Life Skills, Career Development and College Success courses, including extensive use of instructional technology ● Facilitated high school and American Indian program college introduction courses Show less Provided services to campus in alignment to Counseling Health and Wellness ● Provided coaching/counseling services for students in academic/career area ● Referred students to community resources for additional support ● Prepared curriculum, rubrics, learning contracts and syllabi for varied learning styles ● Facilitated and evaluated learning for college level Life Skills, Career Development and College Success courses, including extensive use of instructional technology ●… Show more Provided services to campus in alignment to Counseling Health and Wellness ● Provided coaching/counseling services for students in academic/career area ● Referred students to community resources for additional support ● Prepared curriculum, rubrics, learning contracts and syllabi for varied learning styles ● Facilitated and evaluated learning for college level Life Skills, Career Development and College Success courses, including extensive use of instructional technology ● Facilitated high school and American Indian program college introduction courses Show less



LogoLife

• United States
• E-Learning Providers
• 1 - 100 Employee

• Learning and Performance Consultant

  • Jan 2020 - Sep 2020

  Assesses student focus, learning, engagement and satisfaction and utilizes data to inform decisions and strategic priorities. Serves as a spokesperson for any student-related issues within the program. Consults with student-facing faculty and support staff as a resource and when a situation arises that calls for a strategy to be implemented. Determines and prescribes a range of appropriate strategies, accommodations, and modifications to meet the unique needs of students. Serves as a subject… Show more Assesses student focus, learning, engagement and satisfaction and utilizes data to inform decisions and strategic priorities. Serves as a spokesperson for any student-related issues within the program. Consults with student-facing faculty and support staff as a resource and when a situation arises that calls for a strategy to be implemented. Determines and prescribes a range of appropriate strategies, accommodations, and modifications to meet the unique needs of students. Serves as a subject matter expert by giving perspective, insights, and knowledge in a consultative manner. Serve as a head faculty and coach for the onboarding Dream System curriculum prototypes. Provide leadership and expertise within the company by sharing professionally relevant information within our defined scope of practice. Show less Assesses student focus, learning, engagement and satisfaction and utilizes data to inform decisions and strategic priorities. Serves as a spokesperson for any student-related issues within the program. Consults with student-facing faculty and support staff as a resource and when a situation arises that calls for a strategy to be implemented. Determines and prescribes a range of appropriate strategies, accommodations, and modifications to meet the unique needs of students. Serves as a subject… Show more Assesses student focus, learning, engagement and satisfaction and utilizes data to inform decisions and strategic priorities. Serves as a spokesperson for any student-related issues within the program. Consults with student-facing faculty and support staff as a resource and when a situation arises that calls for a strategy to be implemented. Determines and prescribes a range of appropriate strategies, accommodations, and modifications to meet the unique needs of students. Serves as a subject matter expert by giving perspective, insights, and knowledge in a consultative manner. Serve as a head faculty and coach for the onboarding Dream System curriculum prototypes. Provide leadership and expertise within the company by sharing professionally relevant information within our defined scope of practice. Show less



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• SR Enrollment Counselor

  • Jan 2005 - Jan 2010

  Advised students for associate, undergraduate and graduate programs ● Built relationships with students to uncover motivation and obstacles ● Identified student needs, disseminated information, and coached them through enrollment process with efficiency and accuracy (always meets or higher) ● Ensured students were oriented to University policies and services before class start to increase retention ● Facilitated new student orientations for all degree programs (Associate ­… Show more Advised students for associate, undergraduate and graduate programs ● Built relationships with students to uncover motivation and obstacles ● Identified student needs, disseminated information, and coached them through enrollment process with efficiency and accuracy (always meets or higher) ● Ensured students were oriented to University policies and services before class start to increase retention ● Facilitated new student orientations for all degree programs (Associate ­ Master) Show less Advised students for associate, undergraduate and graduate programs ● Built relationships with students to uncover motivation and obstacles ● Identified student needs, disseminated information, and coached them through enrollment process with efficiency and accuracy (always meets or higher) ● Ensured students were oriented to University policies and services before class start to increase retention ● Facilitated new student orientations for all degree programs (Associate ­… Show more Advised students for associate, undergraduate and graduate programs ● Built relationships with students to uncover motivation and obstacles ● Identified student needs, disseminated information, and coached them through enrollment process with efficiency and accuracy (always meets or higher) ● Ensured students were oriented to University policies and services before class start to increase retention ● Facilitated new student orientations for all degree programs (Associate ­ Master) Show less



Intuit

• United States
• Software Development
• 700 & Above Employee

• On Site Coach

  • Jan 2001 - Dec 2004

  Led outsource coaches to achieve business results ● Worked with coaches improving agent level quality metrics, influencing overall partner quality performance. ● Contributed to creating processes in performance management that were used as best practices across department ● Created and conducted impromptu training per business need

• Partner Assistance Team Member

  • Jan 2001 - Dec 2004

  Coached support engineers to resolve customer issues and improve departmental processes. ● Exercised significant judgment within broadly defined procedures ● Developed a coaching partnership with agents to deliver product knowledge, tool usage, and customer alignment and troubleshooting skills.



Intuit Inc

• TurboTax Billing Administrator

  • Jan 2001 - Dec 2004

  Refined billing/refund processes to meet Sarbanes­Oxley documentation compliance. ● Provided frontline documentation and coaching for compliance and performance improvement Refined billing/refund processes to meet Sarbanes­Oxley documentation compliance. ● Provided frontline documentation and coaching for compliance and performance improvement