Experience

PositecUSA

• United States
• Manufacturing
• 1 - 100 Employee

• Sales and Office Coordinator at Positec Canada Ltd

  • Nov 2019 - Present

  • Manage and oversee the day-to-day activities/operations of the Canadian office while supporting a sales team of 6 including the Vice President/General Manager • Support and collaborate with all cross-functional teams relating to forecasting, replenishment, order changes, support documents and the preparing of sales reports, and presentations • Ensure accurate document completion and submission while meeting multiple deadlines • Provide sales support involving efficient handling of marketing and sales data • Through focused and detailed communication, maintains and develops healthy business relationships with new and existing customers including marketing and logistics departments • Maintain retailer websites with accurate assets as well as in-store POP and other resources • Update and maintain product set-ups and customer quotes • Resolve inquiries from clients in a timely manner and guarantee customer satisfaction Show less



Lowe's Canada

• Canada
• Retail
• 700 & Above Employee

• Planogram Specialist/Space Planner

  • Apr 2008 - Jun 2019

  Developed the presentation of the merchandise in Lowe’s Canada stores using MarketMax and JDA space management software. Supported existing and new stores by creating and publishing complete sets of accurate planograms in accordance with the project management schedules. • Designed and maintained planograms taking into consideration such factors as ease of customer shopping, store labor costs, space utilization, optimal inventory levels, fixtures and signage; the gate keeper and subject matter expert for all fixture requirements/maintenance in all planogram profiles • Ensured that planograms accurately reflected the merchant teams assortment and fixture decisions and were consistent with category strategy, visual merchandising standards, best practices, safety standards and planogram optimization • Analyzed sales data performance on planograms and provided product and fixture recommendations for product line reviews to assure their financial sustainability Show less

• Merchandise Specialist

  • Jan 2007 - Mar 2008

  Supported all Merchandising activities and assigned tasks within product groups to ensure all decision-making tools and reports were provided to maximize the performance of the categories. • Recruited to join the Lowe’s team to set up and launch the first store openings in Canada• The key point of contact for all store operation team members relating to driving improved customer satisfaction• Cross functional collaborations with different internal and external teams on a regular basis to coordinate sales initiatives for the assigned product and further enhance customer satisfaction• Ensured data integrity; resolved and followed up on store and vendor issues. Updated mainframe and client server applications with item set up information under extreme deadlines Show less



Benjamin Moore

• United States
• Manufacturing
• 700 & Above Employee

• Installed Sales Coordinator | Painting & Decorating Services

  • Feb 2004 - Jan 2007

  Responsible for the day to day operations of the Painting & Decorating Services program with the main focus being on the program growth/development, planning, and coordination. All tasks were strategically executed ensuring that the integrity of the brand and customer experience were a top priority. • Managed referrals and nurtured relationships with painters and colour consultants/designers within the Painting & Decorating Services program • Planning and analysis; executed and maintained the structure of processes and procedures to support the program (managed a series of databases, provided monthly statistics, coordinated receivables; payables, allowances and co-op dollars) • Organized training sessions for painters and colour consultants/designers across Central Ontario • Coordinated design events with 400+ in attendance as well as supported the Benjamin Moore design team with the Toronto Home/Trade Shows ensuring the distribution of all fixtures/displays and marketing materials Show less



Princess House Canada

• Manufacturing
• 1 - 100 Employee

• Operations Manager / Consultant Representative

  • Dec 2000 - Dec 2003

  Managed the overall operations and responsible for the effective and successful management of productivity and quality control for the customer service and warehouse departments. • Carried out supervisory responsibilities in accordance with company’s policies in the activities of three employees • Improved quality, productivity and efficiency by engaging the employees daily; including them in processes, asking for feedback and implementing employee rewards • Coordinated special projects; monthly specials, weekly mailings and catalogue launches • Served as a Consultant Representative in conjunction with my operations role: o Provided clerical/customer service support to 700 consultants and 40 managers across Canada o Worked closely with the U.S. office for quality/inventory control and product development Show less



RONA

• Canada
• Retail
• 700 & Above Employee

• Administrative Assistant - Advertising

  • Nov 1999 - Nov 2000

• Merchandise Specialist

  • May 1997 - Oct 1999

• Point of Purchase Operator, Administration, Sales, Supervisor, Customer Service

  • Aug 1990 - Apr 1997