Gautam Naik
Job Controller at MAN Trucks India Pvt Ltd- Claim this Profile
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Bio
Credentials
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Diploma
Bangalore University
Experience
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MAN Trucks India Pvt Ltd
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India
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Job Controller
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Nov 2014 - Present
Key Responsibilities Handling: • Maintaining the efficient running of the workshop environment. • To distribute work load within team to ensure smooth running of workshop. • Advising customers on minor technical problems • Building good customer relationships • Maintaining high levels of customer service including dealing with customer complaints • Gaining authorization from customers to carry out additional work • Ensuring good security and housekeeping in the workshop • Managing workshop productivity • Maintaining good relation with parts department to ensure regular availability of parts. • To ensure completion of each repair job. • Checking for parts if covered under Manufacturers standard warranty. • To supervise the team in order to lead and motivate to achieve targets of the organization on daily basis. Show less
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Service Advisor
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Aug 2012 - Aug 2014
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Warranty verification by checking the records of the vehicle such as kilometer covered, warranty kilometer, sale date, type of warranty( standard or extended), if part is covered under warranty or not. • Preparing estimates by calculating parts requirement and labor charges as per schedule and informing same to customers. Also inform him about outstanding payment which He / She need to be paid (if any). • Marketing and selling of Value added services, Promoting battery and tire sale, and also promoting sale of car accessories in order to add some extra business of the organization. • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required obtaining customers approval & entering RO into Dealer Management System (DMS). • Maintaining customer vehicle details by explaining cost estimate as well as time estimate; obtaining customer's approval signature. • Obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation. • Updating Job knowledge by participating in educational opportunities. • Enhancing organization reputation by providing best of service to the Customers, attaining to customer complaints (if any) by giving quick response. Show less
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Education
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2009 - 2012
shree vidyadhiraj polytechnic kumta
Diploma Automobile Engineering, Automobile/Automotive Mechanics Technology/Technician -
samiti high school
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samiti high school
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samiti high school
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