Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Presales Solution Architect - Engage ESM

  • Oct 2021 - Present

  Pre-Sales Solution Architect for ServiceNow Consulting. Providing solutions and costing to the business for ServiceNow consulting engagements. Pre-Sales Solution Architect for ServiceNow Consulting. Providing solutions and costing to the business for ServiceNow consulting engagements.



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Presales Solution Architect

  • Jan 2021 - Jan 2022

• Global Project Manager and Business Analyst for ServiceNow Event Management and Discovery

  • Mar 2015 - Jan 2022

  Managing global development and implementation of Event Management and Discovery within the framework of ServiceNow at Atos- Manage project for development and implementation- Oversee integration between monitoring tools and ServiceNow Event Management- Define business and technical requirements- Analyze requirements in relation to current development efforts and existing functionality- Design communications architecture- Engineer communications with usage of ServiceNow Mid server

• Global Operations Manager - Asset Management, Service Impact Analysis and Discovery

  • Oct 2012 - Mar 2015

  Manage global operations and support for critical core technology services used in support of global customers. These technologies drive:- Asset managment/CMDB- Service Impact Analysis/Root Cause Analysis- IT discovery of devices, applications, dependencies and relationshipIn the global operations role I am responsible for the management of:- Incident management- Capacity and availability management- Release management- Budgeting and cost recovery- Human resource allocations- And much, much more

• Manager, Global Discovery Services, North American Service Managemnet and Tools Support

  • Oct 2010 - Oct 2012

  Lead a team to provide innovation and support of system management application services globally. Application services include:- IT Discovery (global service owner)- Capacity Management- Event ManagementProvide consulting for monitoring, integrations, reporting and quality assurance.



Siemens IT Solutions and Services

• Manager - Production Tools

  • Jan 2010 - Sep 2010

  Manage a team of engineers and architects providing production technology solutions for enterprise monitoring and managements. Manage a team of engineers and architects providing production technology solutions for enterprise monitoring and managements.



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Lead Architect

  • Dec 2003 - Feb 2010

  Responsible for solutioning, developing, implementing and managing enterprise management and automation solutions. Responsible for solutioning, developing, implementing and managing enterprise management and automation solutions.



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Team Lead: IT Operations

  • Sep 2000 - Dec 2003

  Team Lead for North American Datacenter Operaations:Led team of engineers for UNIX, Windows and SAN operations.- Operating system administration and magement- DNS administration and management- Backup administration and management- EMC SAN administration and management- Datacenter facilities management Team Lead for North American Datacenter Operaations:Led team of engineers for UNIX, Windows and SAN operations.- Operating system administration and magement- DNS administration and management- Backup administration and management- EMC SAN administration and management- Datacenter facilities management



Arch Communications

• System Administrator

  • Apr 1998 - Sep 2000

  Provided system administration for the following technologies:Sun Solaris, AIX, Windows 2000, Windows NT, SQL Server, MS Exchange, IIS, CA Unicenter, Arc Serve, Legato, CheckPoint Firewall1, Cisco TACAS Provided system administration for the following technologies:Sun Solaris, AIX, Windows 2000, Windows NT, SQL Server, MS Exchange, IIS, CA Unicenter, Arc Serve, Legato, CheckPoint Firewall1, Cisco TACAS



Cast-Fab Technologies, Inc.

• PC Tech

  • 1996 - 1997

  Preventive Maintenance, Service Requsts, Break/Fix, Software Audits Preventive Maintenance, Service Requsts, Break/Fix, Software Audits