Executive Assistant to Vice Chancellor

• Nov 2021 - Present

Executive Assistant - Administration

• Mar 2020 - Oct 2021

Executive Assistance & Secretarial Support to MD, Directors & top management, Scheduling & arrangements of Online/Offline meetings, Appointment Management for MD and top management, E-Mail Management for MD, Calendar Management for MD, Screening of Phone Calls, Enquiries, Requests to MD, Arrangement and Preparations in various event and exhibitions as per MD visit, Invoice and Bills management for MD, Payment Arrangement against usage of Credit Card, Mobile and Broadband Services for MD. Acts as spoke person for internal communications with/for MD, Coordination with top & middle management, Liasioning with internal departments & teams for various activities, Problem Analysis & Resolution for administrative issues, Escalation Solicitation and Handling for issues raised by Clients & Staff, Itinerary management for top & middle management, Arrangements of Hotel accommodation for top management & company guests at visits, Procurement of VISA & Passports Renewals for top management, Guest Attendance & Solicitation at company premises, Arrangement of Pick/Drop for company guests and top management (if required) through Fleet Owners. Record management in accordance to client, project and subject matter, Document management in accordance to client, project and subject matter, Archival Backup of all personal information of top management, Collection and Compilation of data received from internal teams and departments, Preparation and Collation of reports as per requirement of MD and top management, Preparation of Presentations and Spreadsheets as per requirement of top / middle management, Arrangement of Quotation and enquiries against company and management specific requirements. Subscription Management for Magazines, Journals, and paid websites of recruitments and tenders. Management of Club Memberships of Hotels for top management and mid management. Petty Cash Management for Office Expenses and cash expenses related to top management. Show less

Personal Assistant to Joint Managing Director

• Feb 2016 - Mar 2020

Assistance to top management Coordination and Liasioning Itinerary and Travel Desk Management Data Management Recruitments Followups Key Coordination for SAP B1 Implementation Assistance to top management Coordination and Liasioning Itinerary and Travel Desk Management Data Management Recruitments Followups Key Coordination for SAP B1 Implementation

Executive

• May 2013 - Feb 2016

Executive Assistance to top and middle management as per needs and requirements, Secretarial Support to top and middle management for their email correspondence, Record management in accordance to country, client, project and subject matter, Assistance to various departments for their daily activities across the company. Acts as Central Desk for company’s internal communications, Coordination with top and middle management for their daily activities, Liasioning with various departments for their daily activities. Itinerary management through Agents (and sometimes independently), Travel Desk Management including accommodation for top management and company guests, Assistance to Travel Agents in VISA procurement and renewals for foreign visits of top management. Document Management, Record Management, and Archival Backup Coordination for Domestic Sales orders with C&F Vendor, Inward and Outward tracking and management for C&F Vendor, Processing online orders to ensure quick packaging and dispatch and accurate invoicing Maintaining records and execution status for all export sales orders, Shipment Tracking with Domestic and International Cargo Companies, General computer network management and troubleshooting, Purchase, installation and updation of software and hardware equipments. Vendor and Quotations Management, Management of Bill Payments against Stationary, Utility, Telecom and Couriers, Front Desk Operations, Courier and Logistics management, Problem Resolution and Escalations handling, Team Management for housekeeping and administrative staff (Team size - 7 people). Attendance Management through Biometric machine, Creation and modification of employee master of biometric software and timely updation, Enrolling finger prints of employees onto biometric attendance system, Generating reports from Biometric system, Initial level scrutiny of candidates applied for various profiles, Interview scheduling of candidates in assistance to departmental heads. Show less

Manager - Business Development and Client Servicing

• Jun 2012 - Apr 2013

Business Development and Client Servicing, Project Management, Digital Branding and Advertising, Digital Media Buying and Planning, Digital Content and Media Marketing (through SEM, and SMM), E-Commerce Product Management and Project Execution, Online Reputation Management, and Social Influence Marketing, Optimization on Search Engine (SEO), and Social Media (SMO), Team Management. Business Development and Client Servicing, Project Management, Digital Branding and Advertising, Digital Media Buying and Planning, Digital Content and Media Marketing (through SEM, and SMM), E-Commerce Product Management and Project Execution, Online Reputation Management, and Social Influence Marketing, Optimization on Search Engine (SEO), and Social Media (SMO), Team Management.

Assistant Manager - Retail Banking

• Mar 2011 - Aug 2011

Error free transactions handling of cash receipts and payments, Cash Balancing and Cash Management at Teller counters, Vault and ATM Custodian, Suspicious accounts Identification and Monitoring, Stationary and Branch Deliverables Inventory Management, and Vendor Management, Front Desk operations and Customer Service Delivery, Document Management and archival backup, Suspense Accounts Reconciliation and Reporting, Cross selling of Third Party Products and Gold Loan processing. Show less

Operations Coordinator

• Sep 2008 - Feb 2011

New Branch rollouts, Branch Administration and Operations, People Management, and Team Management, Process rollouts, implementation, execution and improvisation, Sales MIS handling, Reporting and Documentation, Vendor Management and Inventory Management, Life Insurance underwriting at branch level, Cash and Cheque banking reconciliations, Problem resolution and Escalations handling, Claims settlements and Policy services request processing, Complaint resolution, and Customer retention, Liasioning with Internal Customers and medical TPA’s at branch and regional level, Record maintainance and archival backup. Show less

Executive ( Operations )

• Mar 2007 - Aug 2008

Reconciliations, Reporting and Documentation, Liasioning with Internal (Branches) and External Customers (Different banks), Error free Transactions handling, Suspicious accounts identification and monitoring, Stationary inventory control, Suspense Accounts and internal accounts Reconciliation and reporting, Record maintainance and Archival backup, Handling all types of Clearance activities. Reconciliations, Reporting and Documentation, Liasioning with Internal (Branches) and External Customers (Different banks), Error free Transactions handling, Suspicious accounts identification and monitoring, Stationary inventory control, Suspense Accounts and internal accounts Reconciliation and reporting, Record maintainance and Archival backup, Handling all types of Clearance activities.

Senior Officer – Retention and Customer care

• Nov 2005 - Feb 2007

Liasioning with Internal customers, Complaint resolutions and Customer service delivery, Customer retention and bill payments recovery (Soft Recovery), Lead generation, and Sales and promotion of Value Added Services (VAS). Liasioning with Internal customers, Complaint resolutions and Customer service delivery, Customer retention and bill payments recovery (Soft Recovery), Lead generation, and Sales and promotion of Value Added Services (VAS).