Experience

EcoOnline Global

• Norway
• Software Development
• 400 - 500 Employee

• Strategic Account Executive

  • Jul 2022 - Present

• Account Executive

  • Feb 2021 - Jul 2022

• Customer Success Team Lead

  • Mar 2020 - Feb 2021

• Customer Success Manager

  • May 2019 - Feb 2020



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Manager

  • Jul 2017 - May 2019

  As a Customer Success Manager, I act as the customers trusted advisor. Across the customer lifecycle, I work with the customer to ensure the customer achieves their defined goals and realizes value from the investment. I work to drive adoption of the platform and provide best practices to ensure customer success, and recommend services where needed to help the customer achieve their outcomes. As a CSM, I am responsible for: -Welcoming customers to the OMC and ensuring they are setup… Show more As a Customer Success Manager, I act as the customers trusted advisor. Across the customer lifecycle, I work with the customer to ensure the customer achieves their defined goals and realizes value from the investment. I work to drive adoption of the platform and provide best practices to ensure customer success, and recommend services where needed to help the customer achieve their outcomes. As a CSM, I am responsible for: -Welcoming customers to the OMC and ensuring they are setup for success -Managing customer stakeholders relationships -Creating and managing account plans -Monitoring and driving customer adoption -Conducting business reviews to show value and maintain alignment -Identifying accounts at risk -Managing escalations and remediating accounts -Surveying and collecting customer feedback -Identifying and positioning service and product upsells -Advocating for product enhancements and fixes -Encouraging customers to become advocates

• Renewal Representative

  • May 2017 - Jul 2017

  A Renewal Representative owns the commercial relationship with the customer. With a deep knowledge of Oracle processes and Oracle systems and expertise in commercial negotiations, the Renewal Representative drive renewals and manage forecasts. The Renewal Manager is responsible for: -Forecasting -Commercial negotiations (contracts and pricing) with the customer -Identification of at risk renewals -Project management of renewals process



Second Cup

• Canada
• Food & Beverages
• 400 - 500 Employee

• Shift Manager

  • Feb 2012 - May 2017



Blue Giant Equipment Corporation

• Brampton, ON

• Sales And Marketing Intern

  • May 2014 - Aug 2014