Angel Esindu
Director Of Customer Engagement at PROCHAMPS - Official Profile- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Jared Wesley
Angel Esindu proved to be vital to the team and contributed significantly to the success of Community Champions. After connecting with her, you will find a fantastic person with exceptional skills! Angel Esindu is dedicated, self-motivated, methodical, and very capable. She is ready to deal with difficult situations and solve both customer and employee problems. She always takes care of the job. On account of her mature approach to her responsibilities, I often thought of Angel Esindu as a professional I could always rely upon to get the job done. I enjoyed working with her on the numerous projects we took on.
Mab Ryan
Angel has been an invaluable part of the Community Champions team. She helps us maintain a good work-life balance and promotes opportunities to serve the community outside of our normal business practices. In a fast-paced work environment it's easy to become caught up in the stress of deadlines and quotas, but Angel gently reminds us of the importance of listening to understand before expecting to be understood. Her support as a guide and sounding board has helped me overcome a number of obstacles.
Jared Wesley
Angel Esindu proved to be vital to the team and contributed significantly to the success of Community Champions. After connecting with her, you will find a fantastic person with exceptional skills! Angel Esindu is dedicated, self-motivated, methodical, and very capable. She is ready to deal with difficult situations and solve both customer and employee problems. She always takes care of the job. On account of her mature approach to her responsibilities, I often thought of Angel Esindu as a professional I could always rely upon to get the job done. I enjoyed working with her on the numerous projects we took on.
Mab Ryan
Angel has been an invaluable part of the Community Champions team. She helps us maintain a good work-life balance and promotes opportunities to serve the community outside of our normal business practices. In a fast-paced work environment it's easy to become caught up in the stress of deadlines and quotas, but Angel gently reminds us of the importance of listening to understand before expecting to be understood. Her support as a guide and sounding board has helped me overcome a number of obstacles.
Jared Wesley
Angel Esindu proved to be vital to the team and contributed significantly to the success of Community Champions. After connecting with her, you will find a fantastic person with exceptional skills! Angel Esindu is dedicated, self-motivated, methodical, and very capable. She is ready to deal with difficult situations and solve both customer and employee problems. She always takes care of the job. On account of her mature approach to her responsibilities, I often thought of Angel Esindu as a professional I could always rely upon to get the job done. I enjoyed working with her on the numerous projects we took on.
Mab Ryan
Angel has been an invaluable part of the Community Champions team. She helps us maintain a good work-life balance and promotes opportunities to serve the community outside of our normal business practices. In a fast-paced work environment it's easy to become caught up in the stress of deadlines and quotas, but Angel gently reminds us of the importance of listening to understand before expecting to be understood. Her support as a guide and sounding board has helped me overcome a number of obstacles.
Jared Wesley
Angel Esindu proved to be vital to the team and contributed significantly to the success of Community Champions. After connecting with her, you will find a fantastic person with exceptional skills! Angel Esindu is dedicated, self-motivated, methodical, and very capable. She is ready to deal with difficult situations and solve both customer and employee problems. She always takes care of the job. On account of her mature approach to her responsibilities, I often thought of Angel Esindu as a professional I could always rely upon to get the job done. I enjoyed working with her on the numerous projects we took on.
Mab Ryan
Angel has been an invaluable part of the Community Champions team. She helps us maintain a good work-life balance and promotes opportunities to serve the community outside of our normal business practices. In a fast-paced work environment it's easy to become caught up in the stress of deadlines and quotas, but Angel gently reminds us of the importance of listening to understand before expecting to be understood. Her support as a guide and sounding board has helped me overcome a number of obstacles.
Credentials
-
Asana Ambassador
AsanaMar, 2022- Nov, 2024 -
Christian Mental Health Coaching
American Association of Christian CounselorsJan, 2022- Nov, 2024 -
Marriage and Family Coaching
American Association of Christian CounselorsJan, 2019- Nov, 2024 -
Happiness Coach
Transformation Services, Inc.Feb, 2018- Nov, 2024 -
Health & Wellness Coaching
American Association of Christian CounselorsJan, 2017- Nov, 2024 -
Professional Life Coaching Series 101
American Association of Christian CounselorsJan, 2017- Nov, 2024 -
Professional Life Coaching Series 201
American Association of Christian CounselorsJan, 2017- Nov, 2024 -
Social and Behavioral Researchers
CITI ProgramOct, 2022- Nov, 2024
Experience
-
PROCHAMPS - Official Profile
-
United States
-
Government Relations Services
-
1 - 100 Employee
-
Director Of Customer Engagement
-
Apr 2018 - Present
Acting as a company-wide catalyst to recognize and promote excellence in customer experience while driving continuous improvement. Inspiring and influencing change perspective of front-line customer service internally and externally. Creating strategies driving business growth by defining and evolving customer loyalty to enhance customer engagement and profitability. Assisting with building better communities and Fighting Blight. Working cross-functionally with shareholders and customers to gain perspective on the best course of action to support Government Partners. Training, guiding, and working with responsible parties to achieve compliance. Designed new hire onboarding and eight-week training platform for entry level certification as a review and customer service agent.
-
-
Employee Engaement | Employee Relations Specialist
-
Feb 2017 - Apr 2018
Implemented and maintained employee relations incentives. Addressed employee morale and recognition, promoting company culture through multiple channels. Provided materials for personal and peer accountability through peer recognition and annual awards. Collaborated on programs enabling communicating company culture and providing a support system. Created programs providing a venue for employees to excel, merging traditional human resource duties with employee engagement in a meaningful and comprehensive way. Provided structured recruitment and hiring from advertising positions, identifying potential candidates, conducting interviews, and onboarding.
-
-
Community Liaison (Lead)
-
Apr 2014 - Feb 2017
Supported a team of customer service agents assisting financial institutions in registration with government agencies. Ensured commercial organizations comply with ordinances regarding foreclosed properties Networked with local organizations, leaders, and consumers, establishing new and lasting partnerships and relationships. Assisted with compliance following a legal document filed with the clerk of courts and property appraiser sites. Conducted weekly audits of registrations for a team of 22 agents to ensure quality and accuracy.
-
-
Education
-
2017 - 2020
Liberty University
Master’s Degree, Human Services Couseling -
1999 - 2002
Christopher Newport University
Bachelor Degree Experimental Psychology -
2022 -
Liberty University
Doctor of Psychology, Industrial and Organizational Psychology
Community
