Customer Value Management Senior Manager

• Jun 2023 - Present

Head of Growth

• Jul 2022 - May 2023

Growth Lead

• Nov 2021 - Jul 2022

Senior Marketing Specialist / Revenue Management

• May 2018 - Nov 2021

Responsible for defining mobile postpaid segment strategy to deliver the revenue, acquisition and ARPU budget. • Developing 360 degree marketing activities for existing customer• Working closely with Digital, CRM, Analytic and Planning to increase revenue• Identifying existing customer needs with deeply analysis to drive acquisition & revenue growth• Developing an analytical model for upsell and re-commitment find out the most eligible postpaid customers for generating incremental revenue. • Creating new channels in order to get maximum efficiency from analytical models • Designing and launching end-to-end marketing campaigns to increase revenue and customer loyalty.• Keeping closely main KPIs of the whole team and identifying opportunities to drive incremental revenue from existing customers• Leading team as assistant manager• Working on new projects and business models for increase revenue considering customer loyalty and experience • Managing and improving communication between business partners• Planning, forecasting and conducting marketing budgets. Show less

Marketing Specialist / Revenue Management

• Jan 2016 - May 2018

Mobile Marketing Specialist

• Jun 2013 - Dec 2015

Mainly responsible for customer, offer and communication management of Postpaid Segment with the aim of increasing its subscriber market share.• Launching new tariffs and campaigns to maintain competitiveness• Developing new campaigns for new acquisition, improving services and also for customer satisfaction.• Leading the 4.5G project on behalf of marketing, planning new campaign launches by forecasting new customer needs with changing technology• Leading and coordinating key operational stakeholders such as segment, pricing, IT, MarCom, Finance, Sales, CRM, Regulation and Legal departments for perfect execution.• Identifying market opportunities, product positioning and to drive acquisition & revenue growth• Monitoring and reporting acquisition performance of all sales channels to senior management Show less

Corporate Mobile Sales Systems Intern

• Jun 2012 - Sep 2012

Brand Ambassador

• Sep 2010 - Jan 2012

Technical Intern

• Jul 2011 - Aug 2011