Team Lead Dedicated Account

• Aug 2018 - Present

Dedicated Account Coordinator

• Sep 2016 - Aug 2018

Track load life-cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking.Communicate relevant freight updates to customer and/or internal carrier & operations teams.Receiving incoming telephone calls from customers, administrative staff and drivers.Develop and maintain relationships with customers.Assist, investigate and correct customer issues and order delays.Execution of pickup and delivery for every customer shipment.Data entry and maintenance in our transportation management software (TMS).Generating daily reports.Making sure all shipments are running on time.Provide information about Company products and services.Provide information about charges and service conditions.Provide information about service availability.Act as the customer liaison between departments when necessary.Cross-sell products and services based on customer needs.Conduct call-backs to external suppliers to verify customer information.Keep HOD and Ops Management up-to-date on all information as required.Perform other duties as necessary. Show less

Ocean Freight & Transportation Representative

• May 2016 - Aug 2016

Responsible for ocean freight shipment and transportation, Preparing and processing Ocean export documentation. Prepare Ocean Bills of Lading, Prepare Advice Notes. Make Bookings with steamship lines, carriers and co-loaders. Confirm bookings with customers and overseas agents Send pre-alerts to customers Coordinating/Communicating with overseas agents Invoicing/Billing Tracking and tracing of containers Prepare B13 on CAED. Arranging local pick-up & deliveries for FCL/LCL shipments. Problem solving on out-bound shipments. Show less

Vessel / Port Operation Officer

• Nov 2013 - Apr 2016

Responsible for port operations, documentation, immigration and customs formalities of the vessel during port stay. Follow up with master for ETA and required pre arrival documents. Grant permissions from port control for several jobs related to vessel. Follow-up for loading & discharging plan with last port & ship manager Updated vessels updated eta to all concerns and terminal. Arrange bunkers & sludge disposal based on instruction from HO. Update berthing program and follow up with all suppliers. Ship chandlers and service teams. Arrange documents for special units loading (DG/RE/OOG). Finalize the loading plan with C/O approval for smooth loading. Onboard inform c/o and master about the cargo operations and all related jobs. Send arrival, departure and position report during operation. Follow-up for malfunction reefers, damaged containers and break bulk loading) Arrange final plan for smooth sailing of the vessel as per stability. Update & prepare sailing report, final EDI and TDR and send to RO/HO. Show less

Sr. Operations Executive

• Nov 2006 - Oct 2013

Worked on various positions logistics, import, export, transshipment.Operations. Berth Planning, Vessels Operations, Empty Containers movements, TS Planning, Crew services and documentation. Dragged imports manifest and send vessel notification to all consignees for their shipments. Follow up with consignees for direct deliveries of dangerous goods. Prepare export booking & manifest as per capacity space approval. Prepare export B/L as per loading confirmation and send to shippers for approval in order to issue original B/L within deadline. Follow up with shippers to collect the B/L. Update daily containers movement in the liner system. Prepare daily basis containers inventory and send to logistics cell. Follow up for damaged/cleaning containers and send approval for repair. Prepare work order and service orders in the liner system. Send arrival and sailing reports. Prepare TDR and Operation close for sailed vessels. Show less

Operations Coordinator

• Dec 2005 - Jul 2006

Cargo Operations & Custom Clearance Cargo Operations & Custom Clearance