Experience

Cleveland Clinic Lerner College of Medicine

• United States
• Higher Education
• 100 - 200 Employee

• Program Manager

  • Nov 2021 - Present



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Education Coordinator

  • May 2019 - Dec 2021



Cuyahoga Community College

• United States
• Higher Education
• 700 & Above Employee

• Coordinator, Contract Training

  • Nov 2015 - May 2019

  Introduced a new procedure for programs budgets updates to ensure department budgets are not exceeded. Proactive with coordinating training logistics and materials, which allows room for adjustments to accommodate foreseen changes. Independently develops office procedures where best fits for performance improvement. Including but not limited to; budget distribution/utilization and instructor package procedure. Assisted in improving program registration rates. By implementing community outreach mailings to share course and certification offerings. Recognized for excellent problem-solving and analytical skills by program directors, instructors and clients.



The Ohio State University Wexner Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Assistant

  • Sep 2014 - Nov 2015

  Ranked top performer on several occasions- based on scorecard and daily performance metrics. Improved patient care delivery by collaboratively interacting with patients as well as resident and attending physicians to collect and analyze information. Significantly improved new patient no show rates by creating and implementing new patient scheduling procedure and waiting list system. Ranked top performer on several occasions- based on scorecard and daily performance metrics. Improved patient care delivery by collaboratively interacting with patients as well as resident and attending physicians to collect and analyze information. Significantly improved new patient no show rates by creating and implementing new patient scheduling procedure and waiting list system.



The University of Toledo

• Higher Education
• 700 & Above Employee

• Customer Service Representative

  • May 2012 - May 2014

  Served as a subject matter expert and trained peers to facilitate the production of a campus wide identification cards. Advised, investigated, and resolved issues in a professional and courteous manner. Identified opportunities to partner with or link students to internal or external organizations on special events and for available resources. Served as a subject matter expert and trained peers to facilitate the production of a campus wide identification cards. Advised, investigated, and resolved issues in a professional and courteous manner. Identified opportunities to partner with or link students to internal or external organizations on special events and for available resources.