Membership Engagement and Economic Development Lead

• Apr 2021 - Present

Supporting a community of 8 000 downtown Vancouver business members.Creating membership strategies to ensure membership growth and retention.Initiating and managing economic recovery campaigns, such as Take Out To Help Out, Patio Fund, and Business Beautification Fund. Distributing $60,000 to 60 businesses in the last two years. Actively onboarding new members. Increased membership by 20% in the last four years. Building relationships with community partners such as Destination Vancouver, the City of Vancouver, Small Business BC, Vancouver Economic Commission, Vancouver Start Up Week and many others.Recruited and coordinated a group of 80 volunteers to support the International Downtown Association Annual Conference in Vancouver.

Membership Engagement and Events Lead

• Jan 2019 - Mar 2021

Developed and implemented membership engagement initiatives.Developed and executed member engagement, attraction and retention strategies.Led a new CRM selection and implementation.Responsible for event and membership budgets.Strategically designed member events to meet members' needs.Planned and executed all member events, including the Annual General Meeting and the State of Downtown.Worked closely with the Economic Development Manager on economic recovery campaigns.Supported Tourism and Hospitality Recovery Task Force.

Office and Events Coordinator

• Apr 2018 - Dec 2018

Ensured all of the office processes were running smoothly and efficiently.Supported the Communications and Events Manager in organizing and executing member events.Coordinated registration and logistic processes prior to, during and after events.

Administrative Assistant

• Apr 2017 - Mar 2018

Supported the CEO/President of the organization on an everyday basis, including maintenance of his calendar and meeting schedules.The first point of contact for general inquiries internally and externally.Assisted with accounting tasks such as invoice processing, cheque recording, document filling and audit preparation.

Administrative Assistant/ Customer Service Representative

• Sep 2015 - Feb 2017

Main contact person for several important clients.Responsible for a customer service in three English-speaking countries( USA, UK, and Australia) and Italy. Supervised and coordinated customer service for other non-English-speaking countries such as France, Germany, Japan and Netherlands. Updated several crucial Excel and Google Spreadsheets important for following processes in the company.Executive Assistant to the CEO for 6 months. Close cooperation with accounting department and production department on an everyday basis. Ordered supplies and supported the flow of the office.Successfully managed around 30 mailboxes scattered across three continents.

Administrative Office Assistant – Internship

• Mar 2015 - Jul 2015

Responsible for searching of information in clients’ agreements and updating internal database.Provided data migration within the internal systems such as Google Analytics, Project Management Tool and Time Tracking Tool.Mapping and modeling of process maps according to processes in the company. Responsible for searching of information in clients’ agreements and updating internal database.Provided data migration within the internal systems such as Google Analytics, Project Management Tool and Time Tracking Tool.Mapping and modeling of process maps according to processes in the company.

Key Holder/ Barista

• Jul 2014 - Jul 2015

Started as a waitress, promoted twice during one year.Opened the store independently. Supervised morning shift.Handled customer cash, debit and credit cards transactions.Took orders from customers as well as phone orders. Ensured customers’ satisfaction and took action to correct issues. Started as a waitress, promoted twice during one year.Opened the store independently. Supervised morning shift.Handled customer cash, debit and credit cards transactions.Took orders from customers as well as phone orders. Ensured customers’ satisfaction and took action to correct issues.

Sales Representative

• Jan 2014 - Jun 2014

Assisted, organized and promoted a wide range of products in trade fairs and shopping centers.Provided customer support and general office assistance in regard to document printing, courier and post handling.Collected feedback from customers about promoted products for marketing research. Assisted, organized and promoted a wide range of products in trade fairs and shopping centers.Provided customer support and general office assistance in regard to document printing, courier and post handling.Collected feedback from customers about promoted products for marketing research.

Lifeguard

• May 2013 - Sep 2013

Monitoring of visitors and their safety.Gave first aid. Responsibility for the pool maintenance.Manipulation of chemicals for swimming pool.. Monitoring of visitors and their safety.Gave first aid. Responsibility for the pool maintenance.Manipulation of chemicals for swimming pool..

Office Assistant

• Jan 2013 - Apr 2013

Responsible for contact with clients via phone or email.Corrected education materials and presentations. Entered alphabetic and numeric data into the internal database system.Responsible for maintenance of work space and boardrooms. Ordered, received storing and distributed office supplies. Responsible for contact with clients via phone or email.Corrected education materials and presentations. Entered alphabetic and numeric data into the internal database system.Responsible for maintenance of work space and boardrooms. Ordered, received storing and distributed office supplies.

Office Assistant

• May 2011 - Feb 2012

Arranged meetings for the manager, assisted with sorting and distributing mail.Responsible for the operation of internal databases.Performed basic bookkeeping work.Coordinated corporate events for employees (e.g. Family day, Christmas party). Arranged meetings for the manager, assisted with sorting and distributing mail.Responsible for the operation of internal databases.Performed basic bookkeeping work.Coordinated corporate events for employees (e.g. Family day, Christmas party).

Waitress

• Apr 2011 - Dec 2011

Waitress

• Sep 2010 - Dec 2010

Real Estate Broker

• Jun 2010 - Sep 2010

Responsible for temporary rent of apartments, especially for students.Searched of potential clients.Worked with clients, provided consulting and other helpful services.Created legal documents for clients, including lease and sales contracts. Responsible for temporary rent of apartments, especially for students.Searched of potential clients.Worked with clients, provided consulting and other helpful services.Created legal documents for clients, including lease and sales contracts.

The creation of promotional materials

• Sep 2009 - Nov 2009

Waitress

• May 2009 - Aug 2009