Saleh Noman
Application Support Specialist at RTILA CORPORATION- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Credentials
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Information Systems Auditing, Controls and Assurance
The Hong Kong University of Science and TechnologyJan, 2023- Nov, 2024 -
Start the UX Design Process: Empathize, Define, and Ideate
CourseraNov, 2022- Nov, 2024 -
Foundations of User Experience (UX) Design
CourseraOct, 2022- Nov, 2024 -
Google IT Support Certificate
CourseraSep, 2022- Nov, 2024 -
Google IT Support Specialization
CourseraSep, 2022- Nov, 2024 -
IT Security: Defense against the digital dark arts
CourseraSep, 2022- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraJul, 2022- Nov, 2024 -
Operating Systems and You: Becoming a Power User
CourseraMay, 2022- Nov, 2024 -
The Bits and bytes of computer networking
CourseraMar, 2022- Nov, 2024 -
IT support fundamentals
CourseraFeb, 2022- Nov, 2024 -
Search Engine Optimization
Edraak إدراكOct, 2021- Nov, 2024
Experience
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RTILA CORPORATION
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United States
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Software Development
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1 - 100 Employee
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Application Support Specialist
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Jan 2023 - Present
◾ Documented troubleshooting steps, processes, and resolution steps for customer-reported issues. ◾ maintained high levels of client satisfaction using strong communication skills. ◾ Coordinated & communicated effectively with other team members at all levels of the organization. ◾ Provide training to internal/external support or train other levels of support on the subject matter to the business. ◾ Ensure confidentiality and security of all information. ◾ Coordinate weekly production deployments and major software releases, producing change requests and conducting comprehensive impact analyses. ◾ Handled requests for custom automation creation services and provided support to clients online. Show less
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Yemeni socialist Party
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Sana‘a, Yemen
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Information Technology Support Specialist
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Sep 2019 - Present
This was my first job while I was still studying at the university where I tried to do my best to make the place I work better here are some things I did while I working : ◾ Fully upgrade to OS and software. ◾ 100% success in troubleshooting problems and developing solutions. ◾ 50% better work experience after updating all programs and operating systems. ◾ Fully secured Institution equipment and data. ◾ Developed solid relationships with staff, customers, and vendors. ◾ Helped all employees to do a better job working with computers which resulted in a 40% increase in productivity. Show less
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Freelance
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Sana‘a, Yemen
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Freelance Graphic Designer
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Sep 2021 - Feb 2023
Graphic Design is one of my favorite hobbies and skills. I enjoy making the best business logos for my clients. ◾100% of clients are pleased and proud of their business logos. ◾ Full client engagement to better understand their preferences and Ideas. ◾ Devote 100 % of my knowledge and resources to create the best outcome. ◾ Provide 2-5 samples and suggestions for clients. ◾ Take 1-10 edits and opinion changes from clients. ◾ create 5-10 free charged social media posts as a bonus of being one of my clients. Show less
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volunteer
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Sana‘a, Yemen
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Volunteer English Language Teacher
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Jun 2018 - Jun 2020
This was a role in which I volunteered and participated seasonally as an English Language Teacher for high school students who were having trouble understanding the English language and passing the final exams ◾ explain the English Language grammar. ◾ Explain the tips and tricks for High School English finals. ◾ Involve students in conversations and exercises. ◾ Solve many previous exams with students to make them break their fear. ◾ cautiously ensure that every student can solve all lesson practices before moving on to the next lesson. ◾ 100% of students pass the finals and almost 60% with Excellent grades. Show less
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Education
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2017 - 2021
University of modern sciences
Bachelor of Applied Science - BASc, Information Technology -
2022 - 2022
Coursera
IT Support Professional Certificate -
2016 - 2017
Seeds Education
Diploma of Education, Teaching English as a Second or Foreign Language/ESL Language Instructor
Community
